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HPE Proactive Care umfasst eine integrierte Palette an Services, mit denen Sie die Stabilität und den Betrieb Ihrer Converged Infrastructure verbessern können, was letztlich Ihren geschäftlichen Ergebnissen zugutekommt. In einer komplexen konvergenten und virtualisierten Umgebung müssen viele Komponenten effektiv zusammenarbeiten. HPE Proactive Care wurde speziell für den Support von Geräten in diesen Umgebungen entwickelt und bietet einen erweiterten Support, der Server, Betriebssysteme, Hypervisoren, Datenspeicher, SANs (Storage Area Networks) und Netzwerke abdeckt.
Im Falle eines Servicevorfalls ermöglicht HPE Proactive Care einen erweiterten Support, da Sie Kontakt zu geschulten Technical Solution Specialists erhalten, die Ihren Fall von Anfang bis Ende verwalten, um die Auswirkungen auf die Geschäftstätigkeit so gering wie möglich zu halten und kritische Probleme schneller zu beheben. Zur schnellen Lösung komplexer Supportvorfälle wendet Hewlett Packard Enterprise erweiterte Verfahren für das Störungsmanagement an.
Die für die Erbringung der HPE Proactive Care Leistungen zuständigen Technical Solution Specialists sind zudem mit Automatisierungstechnologien und -tools ausgestattet, um die Ausfallzeiten zu reduzieren und die Produktivität zu erhöhen. Bei einem Zwischenfall beinhaltet HPE Proactive Care die Hardwarereparatur vor Ort, wenn dies zur Behebung des Problems erforderlich ist. Sie können entsprechend Ihren Geschäfts- und Betriebsanforderungen aus einer Reihe von reaktiven Support-Level für Hardware auswählen. HPE Proactive Care umfasst Analysen von Firmware- und Software-Versionen für unterstützte Geräte. Auf diese Weise erhalten Sie eine Liste mit Empfehlungen, mit der Sie sicherstellen können, dass Ihre durch HPE Proactive Care abgedeckte Infrastruktur die empfohlenen Versionsstände aufweist. Regelmäßig durchgeführte proaktive Überprüfungen (Proactive Scan) Ihrer von HPE Proactive Care abgedeckten Geräte erleichtern Ihnen das Erkennen und Lösen von Konfigurationsproblemen. HPE Proactive Care stellt außerdem vierteljährlich Berichte zu Vorfällen bereit, um Sie auf häufig auftretende Probleme aufmerksam zu machen, damit Sie ein wiederholtes Auftreten vermeiden können.
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Maximieren Sie Ihr HPE 4-Hour 24x7 Proactive Care Service 3 year
HPE Proactive Care unterstützt Sie bei der Optimierung Ihres Investitionsertrags durch folgende Leistungen:
Help provide faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
Gibt Empfehlungen zu Firmware-Version und Software-Patches für unterstützte Produkte, um Probleme zu vermeiden
Unterstützt bei der Identifikation von Risiken und Problemen durch regelmäßige proaktive Scans auf Gerätebasis, die dazu beitragen, dass die Konfigurationen den Best Practices von Hewlett Packard Enterprise entsprechen
Vermittelt Kontakt zu einem Remote HPE Technical Account Manager, der Ratschläge und Anleitungen zu Problemen, Risiken und Empfehlungen geben kann, die von der Technologie für Remote-Support erkannt wurden
Zugriff auf technische Beratung und Services von Hewlett Packard Enterprise Spezialisten, die das Know-how und die Kapazität Ihres Teams erweitern
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