*RRP - Reseller Recommend Price. Prices may vary based on local reseller.Prices provided in quotes by local resellers may vary.Show MoreShow Less
Loading...
https://connect.hpe.com/e/f2?nocache
en
Our system could not confirm your address to be valid and cannot find a recommended alternative. It is strongly recommended that you edit the address and try again. You may also continue with the address as you entered it if you are sure it is correct.
Provided User Id doesn't have access to this country, Please try sign in to authorized country partner portal.
Partner doesn’t have any country associated. Please contact System administrator.
Your Email/Password combination is incorrect. Please try again.
We've identified you as an Partner Store customer accessing HPE Storefront. Please 'click here' to log in to the Partner Store.
We've identified you as an HPE storefront customer accessing the Partner Store. Please 'click here' to log in to the HPE storefront.
Login Error
The requested account is an existing enterprise account. Please click here to login to enterprise store.
Sign-in Error
The associated account is connected to an employee profile. Please either register or use an alternative account to log in to the storefront.
Thank you for filling out your profile information. To complete your registration, please check your inbox for an email from Hewlett Packard Enterprise (HPE) and follow the validation steps.
HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.
HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.
HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
In addition to traditional technical support, HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, service cases and support contracts covered under the HPE Tech Care Service. Customers can more easily manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care Service provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.
Get Started
Pricing displayed for the products does not include applicable taxes and shipping.
Maximize your HPE 5Y Tech Care Critical wDMR Service HW Only
Phone access to experts
Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.
Enhanced phone response: Remote response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays.
15-minute call back for severity 1 incidents, 1 hour for severity 2 and 3; where available direct phone access to product specialists without the need for a call back (all severities).
6-hour hardware call-to-repair: On-site response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays. For severity 1 and 2 incidents, HPE returns the covered hardware to operating condition within six hours.2 For further details see Hardware call-to-repair.
Outage management: Remote response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays. Available for severity 1 business impacting situations, HPE provides priority access to incident recovery specialists to expedite return to service.
Expert online chat and Expert forum response
Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.
Complex questions that require detailed responses may be elevated to support incidents on an as-needed basis. Expert online chat is limited to English language only and available during the service coverage window.
Expert forum response: Customers can post questions, issues, or discuss usage of products within the HPE community forums. HPE product specialists respond within two business days to any unsolved questions raised within the official HPE community forum for products covered by HPE Support services.
Where posts raise topics that should be addressed through standard support processes, HPE requests that a formal support incident is created and follows the standard HPE incident management processes.
The specialist technical resource response is limited to English language only and requires that the user be registered with HPE Support Center and has linked service agreements.
Refer to hpe.com/services/expertchat for details or contact your local HPE Sales representative.
General technical guidance
HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer’s products covered by HPE Tech Care Service.
General technical guidance is available through the telephone, web, and chat communication channels and is subject to the service coverage window of the service agreement and will be treated as a noncritical incident.
General technical guidance is available through the telephone, web, and chat communication channels and is subject to the service coverage window of the service agreement and will be treated as a severity 3 incident.
When related to the topics detailed/described in the following, HPE identifies knowledge documents, videos, and knowledge base articles to assist with topics raised.
HPE Proprietary Service Tool assistance
For HPE products that are supported by HPE Proprietary Service Tools, HPE provides support and advice for their setup, configuration, and usage. Further for those connected products, HPE extends general technical guidance to include analytics and the events and recommendations provided.
For configured HPE products, on request, HPE assists Customers to understand the issues, events, and information provided by HPE Proprietary Service Tools.
Where analytics provide recommendations, HPE can provide qualification of the analysis, the recommendation, and the general next best actions in line with general technical guidance.
For more information on HPE InfoSight, devices coverage, and capabilities, visit infosight.hpe.com
{"baseProduct":{"productID":"1013468538","productName":"HPE 5Y Tech Care Critical wDMR Service HW Only"},"navigationList":["Services and Support","Technology Services","Hardware Software Combo Support Service","HPE 5Y Tech Care Critical wDMR Service HW Only"],"cartDetail":{},"productInfo":[{"productInfo":{"quantity":"1","productID":"H46KNE","productName":"HPE 5 Year Tech Care Critical wDMR ProLiant DL145 HW Service"}},{"productInfo":{"quantity":"1","productID":"H44XGE","productName":"HPE 5 Year Tech Care Critical wDMR DL340 Gen12 SP HW Service"}},{"productInfo":{"quantity":"1","productID":"H44TWE","productName":"HPE 5 Year Tech Care Critical wDMR DL320 Gen12 SP HW Service"}},{"productInfo":{"quantity":"1","productID":"H42PVE","productName":"HPE 5 Year Tech Care Critical wDMR DL20 Gen11 HW Service"}},{"productInfo":{"quantity":"1","productID":"H42MKE","productName":"HPE 5 Year Tech Care Critical wDMR ML30 Gen11 HW Service"}},{"productInfo":{"quantity":"1","productID":"H40TRE","productName":"HPE 5 Year Tech Care Critical wDMR OEM DL345 GEN11 HW Service"}},{"productInfo":{"quantity":"1","productID":"H10TGE","productName":"HPE 5 Year Tech Care Critical wDMR DL110 Gen11 HW Service"}},{"productInfo":{"quantity":"1","productID":"H42HLE","productName":"HPE 5 Year Tech Care Critical wDMR OEM DL365 GEN11 Service"}},{"productInfo":{"quantity":"1","productID":"HX9A3E","productName":"HPE 5 Year Tech Care Critical with DMR SY480 Gen11 Service"}},{"productInfo":{"quantity":"1","productID":"H40GJE","productName":"HPE 5 Year Tech Care Critical wDMR ML110 Gen 11 HW Service"}},{"productInfo":{"quantity":"1","productID":"H38VQE","productName":"HPE 5 Year Tech Care Critical wDMR OEM DL325 GEN11 HW Service"}},{"productInfo":{"quantity":"1","productID":"H38ZVE","productName":"HPE 5 Year Tech Care Critical wDMR DL380a Gen11 HW Service"}},{"productInfo":{"quantity":"1","productID":"H38XNE","productName":"HPE 5 Year Tech Care Critical wDMR OEM DL385 GEN11 HW Service"}},{"productInfo":{"quantity":"1","productID":"H40KRE","productName":"HPE 5 Year Tech Care Critical wDMR DL560 Gen11 HW Service"}},{"productInfo":{"quantity":"1","productID":"H79F2E","productName":"HPE 5 Year Tech Care Critical wDMR DL365 GEN11 Service"}},{"productInfo":{"quantity":"1","productID":"H40XME","productName":"HPE 5 Year Tech Care Critical wDMR DL385 Gen11 OVX 3.0 HW Service"}},{"productInfo":{"quantity":"1","productID":"H93Q0E","productName":"HPE 5 Year Tech Care Critical wDMR DL320 Gen11 HW Service"}},{"productInfo":{"quantity":"1","productID":"H93U8E","productName":"HPE 5 Year Tech Care Critical wDMR ML350 Gen 11 HW Service"}},{"productInfo":{"quantity":"1","productID":"H93K2E","productName":"HPE 5 Year Tech Care Critical wDMR DL380 Gen11 HW Service"}},{"productInfo":{"quantity":"1","productID":"H93E4E","productName":"HPE 5 Year Tech Care Critical wDMR DL360 Gen11 HW Service"}},{"productInfo":{"quantity":"1","productID":"H79L1E","productName":"HPE 5 Year Tech Care Critical wDMR DL385 GEN11 Service"}},{"productInfo":{"quantity":"1","productID":"H33BJE","productName":"HPE 5 Year Tech Care Critical wDMR DL20 Gen10 Plus HW Service"}},{"productInfo":{"quantity":"1","productID":"H79A3E","productName":"HPE 5 Year Tech Care Critical wDMR DL345 GEN11 Service"}},{"productInfo":{"quantity":"1","productID":"HV6L6E","productName":"HPE 5 Year Tech Care Critical wDMR DL325 Gen10 Plus Service"}},{"productInfo":{"quantity":"1","productID":"HV5R9E","productName":"HPE 5 Year Tech Care Critical wDMR DL580 Gen10 Service"}},{"productInfo":{"quantity":"1","productID":"H00T8E","productName":"HPE 5 Year Tech Care Critical wDMR Apollo 4200 Service"}},{"productInfo":{"quantity":"1","productID":"H38F8E","productName":"HPE 5 Year Tech Care Critical with DMR e910 and e910t 2U Service"}},{"productInfo":{"quantity":"1","productID":"H38C5E","productName":"HPE 5 Year Tech Care Critical with DMR Edgeline e920 2U Service"}},{"productInfo":{"quantity":"1","productID":"H37Y9E","productName":"HPE 5 Year Tech Care Critical with DMR Edgeline 8000 Drive Bay Service"}},{"productInfo":{"quantity":"1","productID":"H37B3E","productName":"HPE 5 Year Tech Care Critical with DMR Edgeline 300 Service"}},{"productInfo":{"quantity":"1","productID":"H36S9E","productName":"HPE 5 Year Tech Care Critical wDMR ProLiant BL460c Gen10 Service"}},{"productInfo":{"quantity":"1","productID":"H35X2E","productName":"HPE 5 Year Tech Care Critical with DMR Edgeline 4000 Service"}},{"productInfo":{"quantity":"1","productID":"HV9D5E","productName":"HPE 5 Year Tech Care Critical wDMR ML350 Gen10 Service"}},{"productInfo":{"quantity":"1","productID":"HV9D3E","productName":"HPE 5 Year Tech Care Critical wDMR ML110 Gen10 Service"}},{"productInfo":{"quantity":"1","productID":"HV9C6E","productName":"HPE 5 Year Tech Care Critical wDMR DL360 Gen10 OEM Service"}},{"productInfo":{"quantity":"1","productID":"H24L8E","productName":"HPE 5 Year Tech Care Critical with DMR D6020 Enclosure Service"}},{"productInfo":{"quantity":"1","productID":"HV9D4E","productName":"HPE 5 Year Tech Care Critical wDMR ML30 Gen10 Service"}},{"productInfo":{"quantity":"1","productID":"HV9D0E","productName":"HPE 5 Year Tech Care Critical wDMR ML350 Gen10 OEM Service"}},{"productInfo":{"quantity":"1","productID":"HV9C8E","productName":"HPE 5 Year Tech Care Critical wDMR DL380 Gen10 OEM Service"}},{"productInfo":{"quantity":"1","productID":"H36TTE","productName":"HPE 5 Year Tech Care Critical wDMR RL300 Gen11 HW Service"}},{"productInfo":{"quantity":"1","productID":"H39SKE","productName":"HPE 5 Year Tech Care Critical wDMR OEM DL320 GEN11 HW Service"}},{"productInfo":{"quantity":"1","productID":"H39PZE","productName":"HPE 5 Year Tech Care Critical wDMR OEM DL380 GEN11 HW Service"}},{"productInfo":{"quantity":"1","productID":"H39MQE","productName":"HPE 5 Year Tech Care Critical wDMR OEM DL360 GEN11 HW Service"}},{"productInfo":{"quantity":"1","productID":"H29XSE","productName":"HPE 5 Year Tech Care Critical wDMR OEM LL DL385 GEN10 PLUS V2 HW Service"}},{"productInfo":{"quantity":"1","productID":"H29WHE","productName":"HPE 5 Year Tech Care Critical wDMR OEM LL DL325 GEN10 PLUS V2 HW Service"}},{"productInfo":{"quantity":"1","productID":"H78V4E","productName":"HPE 5 Year Tech Care Critical wDMR DL325 GEN11 Service"}},{"productInfo":{"quantity":"1","productID":"H22G0E","productName":"HPE 5 Year Tech Care Critical with DMR Apollo 6500 Gen10 Service"}},{"productInfo":{"quantity":"1","productID":"H21V8E","productName":"HPE 5 Year Tech Care Critical with DMR XL190r Gen10 Service"}},{"productInfo":{"quantity":"1","productID":"H21S5E","productName":"HPE 5 Year Tech Care Critical with DMR XL170r Gen10 Service"}},{"productInfo":{"quantity":"1","productID":"H21J7E","productName":"HPE 5 Year Tech Care Critical with DMR XL220n Gen10+ Service"}},{"productInfo":{"quantity":"1","productID":"H21F4E","productName":"HPE 5 Year Tech Care Critical with DMR XL225n Gen10+ Service"}},{"productInfo":{"quantity":"1","productID":"H77W2E","productName":"HPE 5 Year Tech Care Critical wDMR ML30 Gen10 Plus Service"}},{"productInfo":{"quantity":"1","productID":"H36H0E","productName":"HPE 5 Year Tech Care Critical with DMR SY480 Gen10 Service"}},{"productInfo":{"quantity":"1","productID":"H37H5E","productName":"HPE 5 Year Tech Care Critical with DMR SY Composer2 Service"}},{"productInfo":{"quantity":"1","productID":"H34U1E","productName":"HPE 5 Year Tech Care Critical with DMR SY Image Stream Service"}},{"productInfo":{"quantity":"1","productID":"H34J3E","productName":"HPE 5 Year Tech Care Critical with DMR SY D3940 Module Service"}},{"productInfo":{"quantity":"1","productID":"H06S0E","productName":"HPE 5 Year Tech Care Critical with DMR SY480 Gen10+ Service"}},{"productInfo":{"quantity":"1","productID":"H36N0E","productName":"HPE 5 Year Tech Care Critical with DMR SY660 Gen10 Service"}},{"productInfo":{"quantity":"1","productID":"H28STE","productName":"HPE 5 Year Tech Care Critical wDMR Proliant DL110 Gen10 Plus HW Service"}},{"productInfo":{"quantity":"1","productID":"HV6U7E","productName":"HPE 5 Year Tech Care Critical wDMR DL180 Gen10 Service"}},{"productInfo":{"quantity":"1","productID":"HV6P3E","productName":"HPE 5 Year Tech Care Critical wDMR DL385 Gen10 Plus Service"}},{"productInfo":{"quantity":"1","productID":"HS8H8E","productName":"HPE 5 Year Tech Care Critical wDMR DL560 Gen10 Service"}},{"productInfo":{"quantity":"1","productID":"HY5X5E","productName":"HPE 5 Year Tech Care Critical wDMR Proliant DL385 Gen10 Plus V2 Service"}},{"productInfo":{"quantity":"1","productID":"HY5S7E","productName":"HPE 5 Year Tech Care Critical wDMR Proliant DL365 Gen10 Plus Service"}},{"productInfo":{"quantity":"1","productID":"HY5M9E","productName":"HPE 5 Year Tech Care Critical wDMR Proliant DL345 Gen10 Plus Service"}},{"productInfo":{"quantity":"1","productID":"HY5H1E","productName":"HPE 5 Year Tech Care Critical wDMR Proliant DL325 Gen10 Plus V2 Service"}},{"productInfo":{"quantity":"1","productID":"HY5C3E","productName":"HPE 5 Year Tech Care Critical wDMR Proliant DL380 Gen10+ Service"}},{"productInfo":{"quantity":"1","productID":"HY4X5E","productName":"HPE 5 Year Tech Care Critical wDMR Proliant DL360 Gen10+ Service"}},{"productInfo":{"quantity":"1","productID":"HV6X4E","productName":"HPE 5 Year Tech Care Critical wDMR DL20 Gen10 Service"}},{"productInfo":{"quantity":"1","productID":"HV6S0E","productName":"HPE 5 Year Tech Care Critical wDMR DL160 Gen10 Service"}},{"productInfo":{"quantity":"1","productID":"HV6G3E","productName":"HPE 5 Year Tech Care Critical wDMR DL325 Gen10 Service"}},{"productInfo":{"quantity":"1","productID":"HV6B8E","productName":"HPE 5 Year Tech Care Critical wDMR DL385 Gen10 Service"}},{"productInfo":{"quantity":"1","productID":"HS7X9E","productName":"HPE 5 Year Tech Care Critical wDMR DL380 Gen10 Service"}},{"productInfo":{"quantity":"1","productID":"HS7T4E","productName":"HPE 5 Year Tech Care Critical wDMR DL360 Gen10 Service"}},{"productInfo":{"quantity":"1","productID":"H29C5E","productName":"HPE 5 Year Tech Care Critical with DMR J2000 NVME JBOF Service"}},{"productInfo":{"quantity":"1","productID":"H00K7E","productName":"HPE 5 Year Tech Care Critical wDMR Apollo 4520 Service"}},{"productInfo":{"quantity":"1","productID":"H35S2E","productName":"HPE 5 Year Tech Care Critical with DMR Edgeline 1000 Service"}},{"productInfo":{"quantity":"1","productID":"H26K3E","productName":"HPE 5 Year Tech Care Critical with DMR D8000 1 I/O Mod Density Enclosure Service"}},{"productInfo":{"quantity":"1","productID":"H00H0E","productName":"HPE 5 Year Tech Care Critical wDMR Apollo 4200 Gen10 Service"}},{"productInfo":{"quantity":"1","productID":"H00E3E","productName":"HPE 5 Year Tech Care Critical wDMR Apollo 4510 Gen10 Service"}},{"productInfo":{"quantity":"1","productID":"H37V6E","productName":"HPE 5 Year Tech Care Critical wDMR Moonshot 1500 Chassis v2 Service"}},{"productInfo":{"quantity":"1","productID":"H37S2E","productName":"HPE 5 Year Tech Care Critical with DMR Edgeline e910 1U Service"}},{"productInfo":{"quantity":"1","productID":"H25M0E","productName":"HPE 5 Year Tech Care Critical wDMR D3000 Enclosure Service"}},{"productInfo":{"quantity":"1","productID":"H28H4E","productName":"HPE 5 Year Tech Care Critical with DMR MSA 2060 LFF Enclosures Storage Service"}},{"productInfo":{"quantity":"1","productID":"H28C4E","productName":"HPE 5 Year Tech Care Critical with DMR MSA 2060 SFF Enclosures Storage Service"}},{"productInfo":{"quantity":"1","productID":"H25C4E","productName":"HPE 5 Year Tech Care Critical with DMR MSA 2050 Enclosure Storage Service"}},{"productInfo":{"quantity":"1","productID":"H21N0E","productName":"HPE 5 Year Tech Care Critical with DMR XL290n Gen10+ Service"}}]}
