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HPE Hardware Support Onsite Service provides remote assistance and onsite support for your covered hardware, helping you to improve product uptime.
You have the flexibility to choose between multiple service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs.
Service-level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
Maximize your HPE 4-Hour 24x7 Onsite HW Support 1 year
Remote problem diagnosis and support
Onsite hardware support
Replacement parts and materials included
Firmware updates for selected products
Choice of coverage windows
Periodic maintenance (included for certain, eligible products only)
Escalation management
Access to electronic support information and services
HPE electronic remote support solution (for eligible products only)
Defective media retention (optional for eligible products only)
Comprehensive defective material retention (optional for eligible products only)
Call-to-repair time commitment in lieu of onsite response time for hardware support (optional for eligible products only)
Defective media retention (optional for eligible products only)
Comprehensive defective material retention (optional for eligible products only)
Call-to-repair time commitment in lieu of onsite response time for hardware support (optional for eligible products only)
Enhanced parts inventory management (included with select, optional call-to-repair time commitments)
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