Installation and Startup for Software Service

HPE Installation and Startup Service for Linux Operating Systems is available as two service packages. Package 1 is a fixed-price, fixed-content service, while Package 2 is available as a custom-quoted service based on a Statement of Work (SOW).

Package 1 includes the onsite installation, configuration, and startup activities in support of the Linux distributions identified under 'Service eligibility,' delivered on one supported HPE ProLiant server platform. This service will provide for the installation of the Linux operating system (OS) and TCP/IP network protocol, as well as for their integration into your network environment, including network interface card (NIC) configuration and basic orientation on product usage.

Package 2 may include any or all of the service deliverables included in Package 1 as well as more complex deliverables.

Deliverables, such as a Sendmail or Postfix configuration, DNS configuration of network applications, application configuration, cluster configuration, installation or configuration of high-availability clustering products (e.g., HPE Serviceguard), and installation or configuration of Kickstart (SUSE remote/automated installation utilities). The actual work to be performed in Package 2 will be identified in an SOW.

HPE Installation Service provides for the basic installation of Hewlett Packard Enterprise branded equipment, software products, as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The Installation Service is part of a suite of HPE deployment services that are designed to give you the peace of mind that comes from knowing your HPE and HPE-supported products have been installed by a Hewlett Packard Enterprise specialist in accordance with the manufacturer’s product documentation.

HPE SAN Deployment service provides installation and configuration of your storage area network (SAN). Hewlett Packard Enterprise offers three service levels based on the size and complexity of your SAN environment.

HPE SAN Deployment Service covers a comprehensive complement of technologies, including Fibre Channel (FC), Fibre Channel over Ethernet (FCoE), Fibre Channel over IP (FCIP), FICON (Fibre Channel for HPE XP Storage Array-based mainframe storage), and iSCSI or serial-attached SCSI (SAS), for switches and associated devices. This service implements a new single-fabric or dual-fabric SAN or extends an existing SAN but does not include configuration of arrays or storage devices that are covered by their own corresponding deployment services.

The HPE Installation and Startup for HPE Virtual Connect Enterprise Manager (VCEM) provides for the installation and configuration of Virtual Connect Enterprise Manager on one central management server (CMS). This service includes a pre-installation review to validate that the VCEM prerequisites have been met, installation and configuration of the VCEM software on the CMS, configuration of up to four unique Virtual Connect profile templates, the importation of two HPE BladeSystem c-Class enclosures (Virtual Connect domains) into the VCEM management application, and creation of one Virtual Connect domain group. This service also includes an orientation session that demonstrates key features of VCEM.

For enterprise-wide implementations of VCEM, HPE can implement Virtual Connect Enterprise Manager as a custom service as specified in a custom Statement of Work (SOW).

HPE OneView Installation and BladeSystem c7000 Migration Service is a basic fixed-price, fixed-scope installation and startup service for customers transitioning from an existing HPE Virtual Connect Manager/Virtual Connect Enterprise Manager (VCM/VCEM) management environment.

The service includes the installation and configuration of a single HPE OneView virtual appliance on a supported hypervisor host (VMware vSphere® or Microsoft® Hyper-V) on a supported HPE ProLiant server (blade environment). It provides configuration and first-time setup of all managed devices within a single HPE BladeSystem c7000 enclosure. In a rackmount environment, it provides configuration and setup of all managed devices within a single rack.

The service includes bringing the enclosure (or HPE supported ProLiant servers) under management, defining the enclosure’s network configuration (networks, network sets, SAN connectivity, etc.), and creating and assigning server profiles for the server blades in the enclosure (or HPE ProLiant servers). Please refer to the current HPE OneView Support Matrix for details on supported products.

The service also includes the migration of a single HPE BladeSystem c7000 enclosure from an existing HPE VCM/VCEM domain to HPE OneView. Hewlett Packard Enterprise will provide a test and verification session to confirm the configuration setup, along with a brief customer orientation session.

An add-on service is available to migrate up to four additional HPE BladeSystem c7000 enclosures to the same HPE OneView environment during the same service engagement as the initial enclosure service described earlier, with the following requirements:

• The add-on product number must be of the same sales order as the initial service

• Up to four additional enclosures can be included per add-on service

• Up to four add-on services can be included per order

For migrations over larger environments (those with more than 17 enclosures), across multiple locations, and from environments other than HPE VCM/VCEM, please contact your HPE account representative.

HPE Remote Advanced Configuration Service is available to customers who find themselves in need of access to technical product expertise on HPE networking equipment. These advanced configuration services cover wired, wireless, and routing networking products. Upon receipt of an acceptable order, the services can be purchased while working with an engineer over the phone, or they can be purchased and scheduled for future delivery.

This service is limited to configuration advisory services only; it does not include activities such as onsite installation and deployment-related activities, which are part of a separate service

For a smooth startup, HPE 3PAR 7000 Software Installation and Startup Service provides deployment of customers’ HPE 3PAR 7000 software, helping to ensure proper installation in their storage environment as well as helping them increase the benefit from their storage investment.

Complementing the new HPE 3PAR 7000 storage software, HPE 3PAR 7000 Software Installation and Startup Service provides the necessary activities required to deploy licensed HPE 3PAR 7000 software products into operation. With the assistance of designated IT storage administrator, an HPE service specialist deploys the HPE 3PAR 7000 software.

This service is applicable only for supported environments. Scripting is not within the scope of the service but can be accommodated at additional cost (Scripting can help enable integration and end-to-end automation within customer’s organization environment.).

HPE firmware update analysis Service provides recommendations for firmware revision levels for selected HPE servers, storage products, network devices, and solutions, taking into account the relevant revision dependencies within your IT environment.

This service is sold as a block of four (4) hours of HPE Firmware Update Analysis Service work on a per-product basis. Your Hewlett Packard Enterprise sales representative will work with you to estimate the quantity of service product numbers recommended for your HPE product(s). HPE will perform service for the selected product based up the service features described in this document and will work toward the provision of them up to a maximum of four (4) hours. Additional service hours may be required to complete a firmware update analysis engagement for the selected product.

Maintaining current firmware revisions of HPE products can provide you with enhancements and help you avoid known problems. However, determining the correct firmware revisions and evaluating compatibility with other software and hardware within the IT infrastructure can be a complex process. Hewlett Packard Enterprise service specialists will help you evaluate the compatibility of certain selected non-HPE products with the HPE firmware product for which these service are purchased, and will work with you to help determine the appropriate HPE firmware updates needed. Please contact HPE for further information regarding the list of selected non-HPE products that may be evaluated as part of this service.

This service does not include firmware updates or the right to any firmware updates. Recommendations do not mean that such updates are available to customers, even if they are under a current support agreement with HPE. Customers may still need to purchase additional support contracts for recommended products. This service does not include the right to any updates. Please contact your Hewlett Packard Enterprise representative for information regarding the selected products for which this service is available.

HPE Firmware Update Analysis Service provides recommendations for firmware revision levels for selected HPE servers, storage products, network devices, and solutions, taking into account the relevant revision dependencies within your IT environment.

This service is sold as a block of four (4) hours of HPE Firmware Update Analysis Service work on a per-product basis. Your Hewlett Packard Enterprise sales representative will work with you to estimate the quantity of service product numbers recommended for your HPE product(s). HPE will perform service for the selected product based up the service features described in this document and will work toward the provision of them up to a maximum of four (4) hours. Additional service hours may be required to complete a firmware update analysis engagement for the selected product.

Maintaining current firmware revisions of HPE products can provide you with enhancements and help you avoid known problems. However, determining the correct firmware revisions and evaluating compatibility with other software and hardware within the IT infrastructure can be a complex process. Hewlett Packard Enterprise service specialists will help you evaluate the compatibility of certain selected non-HPE products with the HPE firmware product for which these service are purchased, and will work with you to help determine the appropriate HPE firmware updates needed. Please contact HPE for further information regarding the list of selected non-HPE products that may be evaluated as part of this service.

This service does not include firmware updates or the right to any firmware updates. Recommendations do not mean that such updates are available to customers, even if they are under a current support agreement with HPE. Customers may still need to purchase additional support contracts for recommended products. This service does not include the right to any updates. Please contact your Hewlett Packard Enterprise representative for information regarding the selected products for which this service is available.