Installation of Hardware Support Services

Designed to provide a smooth startup, HPE Primera Base Software Installation and Startup Service provides deployment of your HPE Primera storage software. It helps to ensure proper installation in your storage environment and increase the benefit from your storage investment.

Complementing your new HPE Primera Base software, HPE Primera Base Software Installation and Startup Service provides the necessary activities required to help you deploy Dynamic Optimization, Priority Optimization, System Reporter, Virtual Copy, and provide an overview of Virtual Domains and Virtual Lock. With the assistance of your designated IT storage administrator, an HPE service specialist deploys your HPE Primera Base software as more fully described in the Service features table.

Deployment of Remote Copy, Peer Persistence, Peer Motion, Cluster Extension, Online Import, Recovery Manager Central, and Smart SAN for HPE Primera products are excluded from this service.

Separate services are available (for details see Notes in the Ordering information section).

For HPE Primera Virtual Copy, this service provides a limited implementation to help you get Virtual Copy up and running quickly and to provide a demonstration of the product’s key features using sample or test data only. The following advanced deliverables are excluded from this service but are available via the HPE Data Replication Solution Service for HPE Primera Virtual Copy software:

• Implementation and testing of the HPE Primera Virtual Copy software configuration using production volumes or a production application

• Other services that address the unique requirements of your organization, such as verification of multiple applications you have configured; scripting; or integration and configuration of your applications by Hewlett Packard Enterprise, backup environment, or databases (scripting can help enable integration and end-to-end automation within your organization’s environment)

This service is applicable only for supported environments. Refer to additional exclusions in the Service limitations section.

HPE Installation and Startup of HPE ProLiant servers provides for the installation of your new HPE ProLiant server and eligible operating system. This service will assist you in bringing your new HPE ProLiant server and operating system into operation in a timely and professional manner.

HPE Data Privacy Services bring your organization the necessary infrastructure support to help you protect and optimize sensitive data across the entire IT lifecycle, while accelerating business innovation and complying with data security regulations. The need for data privacy solutions and infrastructure support continues to rise at a very high rate due to changes in government regulations and the business risk mitigation associated with material management and control. When your organization is retiring systems, upgrading storage and servers, returning leased equipment, or redeploying data storing devices, it is critical that you take steps to protect the company information they contain. Simply deleting the files on the hard drive, however, is not enough to make the data permanently inaccessible.

HPE Data Sanitization Services provide the skilled resources and tools to help your organization address this important but often overlooked security risk. Using specialized software techniques, an HPE service specialist or authorized service partner will help ensure that data cannot be reconstructed or retrieved from hard disk media in your server and storage devices. These services offer you a smart alternative or augmentation to physical hardware destruction by executing procedures to remove data from disk media.

Designed to provide a smooth startup, HPE Primera Base Software Installation and Startup Service provides deployment of your HPE Primera storage software. It helps to ensure proper installation in your storage environment and increase the benefit from your storage investment.

Complementing your new HPE Primera Base software, HPE Primera Base Software Installation and Startup Service provides the necessary activities required to help you deploy Dynamic Optimization, Priority Optimization, System Reporter, Virtual Copy, and provide an overview of Virtual Domains and Virtual Lock. With the assistance of your designated IT storage administrator, an HPE service specialist deploys your HPE Primera Base software as more fully described in the Service features table.

Deployment of Remote Copy, Peer Persistence, Peer Motion, Cluster Extension, Online Import, Recovery Manager Central, and Smart SAN for HPE Primera products are excluded from this service.

Separate services are available (for details see Notes in the Ordering information section).

For HPE Primera Virtual Copy, this service provides a limited implementation to help you get Virtual Copy up and running quickly and to provide a demonstration of the product’s key features using sample or test data only. The following advanced deliverables are excluded from this service but are available via the HPE Data Replication Solution Service for HPE Primera Virtual Copy software:

• Implementation and testing of the HPE Primera Virtual Copy software configuration using production volumes or a production application

• Other services that address the unique requirements of your organization, such as verification of multiple applications you have configured; scripting; or integration and configuration of your applications by Hewlett Packard Enterprise, backup environment, or databases (scripting can help enable integration and end-to-end automation within your organization’s environment)

This service is applicable only for supported environments. Refer to additional exclusions in the Service limitations section.

These services supplement your purchase of HPE’s Installation and Start-up Support Services by providing you with additional time from a Hewlett Packard Enterprise service specialist to help you complete the installation and startup of your new HPE Storage or HPE servers product. When you purchase the HPE Additional Time for Storage or Servers Installation and Startup Service, a Hewlett Packard Enterprise service specialist will be assigned to your organization, at HPE’s discretion, for either four or eight hours blocks to assist with mutually agreed-upon HPE installation and deployment activities that are managed and directed by you.

HPE Installation and Startup of HPE ProLiant servers provides for the installation of your new HPE ProLiant server and eligible operating system. This service will assist you in bringing your new HPE ProLiant server and operating system into operation in a timely and professional manner.

HPE Storage File Controller Installation and Startup Service is designed to provide the necessary activities required to deploy an HPE Storage File Controller product into your HPE supported storage environment.

With the assistance of your designated IT storage administrator and the HPE best practices, an authorized installation specialist will help plan and deploy your HPE Storage File Controller product. In addition to the installation of the product, the service specialist will also perform HPE installation verification tests and a brief customer-orientation session, as described later in the document.

Complementing HPE 4400 Enterprise Virtual Array or HPE P6300 Enterprise Virtual Array, the HPE EVA4400 and P6300 Disk Array Installation and Startup Service provides the necessary activities required to deploy the customer’s disk array into operation.

This service covers HPE EVA4400 arrays, HPE EVA4400 starter kits, and HPE P6300 EVA arrays, including both starter and combo kit models.

The service provides the necessary activities required to deploy the HPE EVA disk arrays into operation. With the assistance of the designated IT storage administrator, an HPE service specialist plans, designs, and deploys a customized array configuration.

The HPE Installation Service provides for the basic installation of Hewlett Packard Enterprise branded equipment, software products, as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The HPE Installation Service is part of a suite of HPE deployment services that are designed to give you the peace of mind that comes from knowing your HPE and HPE-supported products have been installed by a Hewlett Packard Enterprise specialist in accordance with the manufacturer’s product documentation.

These services supplement your purchase of HPE’s Installation and Start-up Support Services by providing you with additional time from a Hewlett Packard Enterprise service specialist to help you complete the installation and startup of your new HPE Storage or HPE servers product. When you purchase the HPE Additional Time for Storage or Servers Installation and Startup Service, a Hewlett Packard Enterprise service specialist will be assigned to your organization, at HPE’s discretion, for either four or eight hours blocks to assist with mutually agreed-upon HPE installation and deployment activities that are managed and directed by you.