Installation of Hardware Support Services

Designed to provide a smooth startup, HPE Primera Base Software Installation and Startup Service provides deployment of your HPE Primera storage software. It helps to ensure proper installation in your storage environment and increase the benefit from your storage investment.

Complementing your new HPE Primera Base software, HPE Primera Base Software Installation and Startup Service provides the necessary activities required to help you deploy Dynamic Optimization, Priority Optimization, System Reporter, Virtual Copy, and provide an overview of Virtual Domains and Virtual Lock. With the assistance of your designated IT storage administrator, an HPE service specialist deploys your HPE Primera Base software as more fully described in the Service features table.

Deployment of Remote Copy, Peer Persistence, Peer Motion, Cluster Extension, Online Import, Recovery Manager Central, and Smart SAN for HPE Primera products are excluded from this service.

Separate services are available (for details see Notes in the Ordering information section).

For HPE Primera Virtual Copy, this service provides a limited implementation to help you get Virtual Copy up and running quickly and to provide a demonstration of the product’s key features using sample or test data only. The following advanced deliverables are excluded from this service but are available via the HPE Data Replication Solution Service for HPE Primera Virtual Copy software:

• Implementation and testing of the HPE Primera Virtual Copy software configuration using production volumes or a production application

• Other services that address the unique requirements of your organization, such as verification of multiple applications you have configured; scripting; or integration and configuration of your applications by Hewlett Packard Enterprise, backup environment, or databases (scripting can help enable integration and end-to-end automation within your organization’s environment)

This service is applicable only for supported environments. Refer to additional exclusions in the Service limitations section.

Designed to provide a smooth startup, HPE Primera Base Software Installation and Startup Service provides deployment of your HPE Primera storage software. It helps to ensure proper installation in your storage environment and increase the benefit from your storage investment.

Complementing your new HPE Primera Base software, HPE Primera Base Software Installation and Startup Service provides the necessary activities required to help you deploy Dynamic Optimization, Priority Optimization, System Reporter, Virtual Copy, and provide an overview of Virtual Domains and Virtual Lock. With the assistance of your designated IT storage administrator, an HPE service specialist deploys your HPE Primera Base software as more fully described in the Service features table.

Deployment of Remote Copy, Peer Persistence, Peer Motion, Cluster Extension, Online Import, Recovery Manager Central, and Smart SAN for HPE Primera products are excluded from this service.

Separate services are available (for details see Notes in the Ordering information section).

For HPE Primera Virtual Copy, this service provides a limited implementation to help you get Virtual Copy up and running quickly and to provide a demonstration of the product’s key features using sample or test data only. The following advanced deliverables are excluded from this service but are available via the HPE Data Replication Solution Service for HPE Primera Virtual Copy software:

• Implementation and testing of the HPE Primera Virtual Copy software configuration using production volumes or a production application

• Other services that address the unique requirements of your organization, such as verification of multiple applications you have configured; scripting; or integration and configuration of your applications by Hewlett Packard Enterprise, backup environment, or databases (scripting can help enable integration and end-to-end automation within your organization’s environment)

This service is applicable only for supported environments. Refer to additional exclusions in the Service limitations section.

The HPE Installation Service provides for the basic installation of Hewlett Packard Enterprise branded equipment, software products, as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The HPE Installation Service is part of a suite of HPE deployment services that are designed to give you the peace of mind that comes from knowing your HPE and HPE-supported products have been installed by a Hewlett Packard Enterprise specialist in accordance with the manufacturer’s product documentation.

Designed to provide a smooth startup, the HPE 3PAR StoreServ 7000 Storage Installation and Startup Service provides deployment of your HPE 3PAR StoreServ 7000 Storage, helping to ensure proper installation in your storage environment as well as helping you increase the benefit from your storage investment.

The service provides the activities required to help you deploy your HPE 3PAR StoreServ 7000 Storage into operation. With the assistance of your designated IT storage administrator, a Hewlett Packard Enterprise service specialist deploys your array as more fully described in the ‘Service features’ table below.

When ordered with the upgrade products, the service also provides deployment of hardware upgrades to your existing HPE 3PAR StoreServ 7000 Storage.

HPE Customer Support Technical Assistance Day Service provides you with the flexibility to customize tasks beyond the scope of Hewlett Packard Enterprise’s standard technical services. Highly trained technical service specialists can assist you with a variety of operational, optimization, and assessment activities.

Hewlett Packard Enterprise’s approach is based on thorough analysis, planning, and rapid execution to help address the technical challenges you face. Using proven techniques and processes gained from extensive experience in many successful engagements for enterprise clients worldwide, our technical specialists help you reduce the cost, timeframe, and business risk typically associated with a broad range of technical, change management, and project management activities. The end result is a solution that will help you to meet your business needs.

HPE Customer Support Technical Assistance Day Service is available for all Hewlett Packard Enterprise supported products.

This service does not include installation and deployment-related activities, which are part of a separate service, HPE Installation & Deployment Assistance Day Service.

HPE StoreVirtual 4600 Installation and Startup Service provides for the installation and configuration of the HPE StoreVirtual 4600 components, including the Central Management Console. A Hewlett Packard Enterprise service specialist will install and configure an HPE StoreVirtual server blade into your existing HPE BladeSystem enclosure. In addition, the specialist will install and cable the HPE D2700 Disk Enclosure (the drive enclosure plus disk drives), along with two SAS switches, complete the configuration via HPE Onboard Administrator (OA) and Central Management Console (CMC) software, and run the required HPE-supported software residing on the HPE StoreVirtual server blade.

The specialist will also check firmware levels and update them to the required levels. This Basic installation service will only create the recommended HPE standard configuration (with regards to mapping, back-end zoning, RAID, and so on).

In addition, this service will also include a predelivery consultation and customer orientation session.

HPE Apollo Installation and Startup provides for the installation of your new eligible HPE Apollo system, along with the installation of one eligible operating system (or verification of one factory installed operating system) and the basic configuration of the operating system network parameters to establish network connectivity as more fully described below. This service is designed to assist you in bringing your new HPE Apollo System and operating system into operation in a timely and professional manner.

HPE Apollo Installation and Startup provides for the installation of your new eligible HPE Apollo system, along with the installation of one eligible operating system (or verification of one factory installed operating system) and the basic configuration of the operating system network parameters to establish network connectivity as more fully described below. This service is designed to assist you in bringing your new HPE Apollo System and operating system into operation in a timely and professional manner.

HPE Deinstallation Service provides basic deinstallation of Hewlett Packard Enterprise branded equipment as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The Deinstallation Service is part of a suite of HPE Integration and Performance Services that is designed to give you the peace of mind that comes from knowing your products have been deinstalled by a Hewlett Packard Enterprise specialist in accordance with the manufacturer’s product documentation.

HPE StoreEasy 1000/3000 Network Storage Solution Installation and Startup Service provides the necessary activities required to deploy the HPE StoreEasy 1000/3000 Network Storage Solution into your storage environment.

With the assistance of your designated IT storage administrator and using Hewlett Packard Enterprise best practices, a Hewlett Packard Enterprise service specialist will help plan, design, and deploy your HPE StoreEasy 1000/3000 Network Storage Solution. The Hewlett Packard Enterprise service specialist will also perform HPE installation verification tests and provide pre-delivery planning and a brief Customer orientation session.