Services and Support

For a smooth startup, HPE 3PAR 7000 Software Installation and Startup Service provides deployment of customers’ HPE 3PAR 7000 software, helping to ensure proper installation in their storage environment as well as helping them increase the benefit from their storage investment.

Complementing the new HPE 3PAR 7000 storage software, HPE 3PAR 7000 Software Installation and Startup Service provides the necessary activities required to deploy licensed HPE 3PAR 7000 software products into operation. With the assistance of designated IT storage administrator, an HPE service specialist deploys the HPE 3PAR 7000 software.

This service is applicable only for supported environments. Scripting is not within the scope of the service but can be accommodated at additional cost (Scripting can help enable integration and end-to-end automation within customer’s organization environment.).

For a smooth startup, HPE 3PAR 7000 Software Installation and Startup Service provides deployment of customers’ HPE 3PAR 7000 software, helping to ensure proper installation in their storage environment as well as helping them increase the benefit from their storage investment.

Complementing the new HPE 3PAR 7000 storage software, HPE 3PAR 7000 Software Installation and Startup Service provides the necessary activities required to deploy licensed HPE 3PAR 7000 software products into operation. With the assistance of designated IT storage administrator, an HPE service specialist deploys the HPE 3PAR 7000 software.

This service is applicable only for supported environments. Scripting is not within the scope of the service but can be accommodated at additional cost (Scripting can help enable integration and end-to-end automation within customer’s organization environment.).

For a smooth startup, HPE 3PAR 7000 Software Installation and Startup Service provides deployment of customers’ HPE 3PAR 7000 software, helping to ensure proper installation in their storage environment as well as helping them increase the benefit from their storage investment.

Complementing the new HPE 3PAR 7000 storage software, HPE 3PAR 7000 Software Installation and Startup Service provides the necessary activities required to deploy licensed HPE 3PAR 7000 software products into operation. With the assistance of designated IT storage administrator, an HPE service specialist deploys the HPE 3PAR 7000 software.

This service is applicable only for supported environments. Scripting is not within the scope of the service but can be accommodated at additional cost (Scripting can help enable integration and end-to-end automation within customer’s organization environment.).

For a smooth startup, HPE 3PAR 7000 Software Installation and Startup Service provides deployment of customers’ HPE 3PAR 7000 software, helping to ensure proper installation in their storage environment as well as helping them increase the benefit from their storage investment.

Complementing the new HPE 3PAR 7000 storage software, HPE 3PAR 7000 Software Installation and Startup Service provides the necessary activities required to deploy licensed HPE 3PAR 7000 software products into operation. With the assistance of designated IT storage administrator, an HPE service specialist deploys the HPE 3PAR 7000 software.

This service is applicable only for supported environments. Scripting is not within the scope of the service but can be accommodated at additional cost (Scripting can help enable integration and end-to-end automation within customer’s organization environment.).

HPE Installation and Startup Service for HPE OneView for VMware vCenter is a basic fixed-price, fixed-scope service that includes the installation and configuration of HPE OneView for VMware vCenter virtual appliance on a supported HPE ProLiant server preconfigured with a supported VMware® vSphere hypervisor.

This service includes a pre-installation session with an HPE service specialist, followed by installation and basic configuration of HPE OneView for VMware vCenter on the appropriate supported server platform. The service will also include testing and verification of the installed HPE OneView for VMware vCenter Software and will conclude with an orientation session to help familiarize your staff with product usage.

HPE StoreOnce single node System Installation and Startup Operational Service provides planning, service deployment, installation verification testing (IVT), and an orientation session to help you deploy the features and functionality of the HPE StoreOnce Systems in your network environment. This operational service covers the installation and configuration of the HPE StoreOnce 2xxx, 3xxx, 4xxx, 51xx, and 55xx Gen3 single node systems and the 36xx, 5200, 5250, and 5650 Gen4 single node systems.

These services supplement your purchase of HPE’s Installation and Start-up Support Services by providing you with additional time from a Hewlett Packard Enterprise service specialist to help you complete the installation and startup of your new HPE Storage or HPE servers product. When you purchase the HPE Additional Time for Storage or Servers Installation and Startup Service, a Hewlett Packard Enterprise service specialist will be assigned to your organization, at HPE’s discretion, for either four or eight hours blocks to assist with mutually agreed-upon HPE installation and deployment activities that are managed and directed by you.

These services supplement your purchase of HPE’s Installation and Start-up Support Services by providing you with additional time from a Hewlett Packard Enterprise service specialist to help you complete the installation and startup of your new HPE Storage or HPE servers product. When you purchase the HPE Additional Time for Storage or Servers Installation and Startup Service, a Hewlett Packard Enterprise service specialist will be assigned to your organization, at HPE’s discretion, for either four or eight hours blocks to assist with mutually agreed-upon HPE installation and deployment activities that are managed and directed by you.

When you upgrade your HPE CloudSystem Matrix environment, it is important to make sure that every component of your environment is upgraded to the appropriate, corresponding firmware version.

The HPE CloudSystem Matrix Upgrade Implementation Services include a project manager to coordinate the technical pre-planning, installation, configuration, and testing of your HPE CloudSystem Matrix upgrade package. The Matrix delivery specialist(s) performing the specific upgrade service package will help ensure that all components are upgraded to the proper version, including both software and firmware entities; perform a Matrix functionality demonstration to verify that the environment is fully operational; and provide a brief orientation for your staff.

There are three HPE CloudSystem Matrix Upgrade Implementation Service packages to choose from:

Package 1: CloudSystem Matrix Expansion Kit Implementation Service (2 days)

Integrates up to four CloudSystem Expansion Kits into your existing Matrix environment (upgrades enclosure components’ firmware to the correct version for your Matrix environment)

Package 2: CloudSystem Matrix Upgrade Implementation Service (4 days)

When the current Matrix central management server (CMS) is still sufficient to handle planned managed server growth over the next six to 12 months, both the HPE Insight software and Matrix firmware will be upgraded to versions appropriate to the existing Matrix CMS.

Package 3: CloudSystem Matrix Upgrade with Migration Implementation Service (6 days)

When the current Matrix CMS requires updating to facilitate the planned managed server growth over the next six to 12 months, both the HPE Insight software and Matrix firmware will be upgraded to versions appropriate to your new Matrix CMS (provided by you), and the data from the existing CMS will be migrated over to the new CMS.