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HPE CDMR Next Business Day Proactive Care Advanced Service 3 year
O serviço HPE Proactive Care Advanced aprimora o serviço HPE Proactive Care e foi projetado para ajudar você a maximizar os benefícios dos investimentos de TI, manter a estabilidade da infraestrutura de TI, alcançar objetivos de negócios e projetos de TI, reduzir custos operacionais e liberar sua equipe de TI para outras tarefas prioritárias. Seu gerente de suporte à conta (ASM) designado pela HPE fornece orientação técnica e operacional personalizada, incluindo práticas recomendadas da HPE obtidas com a ampla experiência com suporte da HPE. O HPE Proactive Care Advanced pode ajudar você a economizar tempo com análise e monitoramento em tempo real de seus dispositivos que estão conectados com a HPE, criando relatórios proativos personalizados com recomendações para ajudar a prevenir problemas em sua infraestrutura de TI. Seu ASM também pode providenciar assistência e orientação de um técnico especialista para complementar suas habilidades de TI para auxiliar com projetos específicos, melhorias de desempenho ou outras necessidades técnicas.
Caso ocorra um incidente, reduzir o impacto nos negócios requer uma resposta rápida e abrangente. Um especialista em soluções técnicas (TSS) da Hewlett Packard Enterprise oferece uma aprimorada experiência de chamadas destinada a proporcionar uma rápida resolução de incidentes. Para incidentes de Gravidade 1, um gerente de eventos críticos (CEM) é atribuído para conduzir o caso e fornecer a você atualizações regulares de status e progresso.
O HPE Proactive Care Advanced usa a HPE Remote Support Technology para monitorar dispositivos e coletar dados, permitindo um fornecimento mais rápido de suporte e serviços. É necessário executar a versão atual da Remote Support Technology para receber benefícios e fornecimento completos desse serviço de suporte.
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Maximize seu(s)/sua(s) HPE CDMR Next Business Day Proactive Care Advanced Service 3 year
O HPE Proactive Care Advanced ajuda a gerenciar sua infraestrutura com recursos projetados para:
Forneça maior responsabilidade e personalização por meio de um ASM designado, que trabalhará com sua equipe de TI para compartilhar as melhores práticas da Hewlett Packard Enterprise e aconselhamento técnico específico relevante para suas necessidades e projetos de TI
Forneça resolução de incidentes mais rápida com recursos avançados especialmente treinados e orientados para soluções que gerenciam o caso do início ao fim
Forneça um CEM atribuído a incidentes de gravidade 1 para obter uma resolução mais rápida e fornecer atualizações regulares de progresso para manter você informado
Forneça recomendações para a versão do firmware e o patch do software nos produtos cobertos pelo suporte para ajudar a evitar problemas
Forneça a identificação de riscos e problemas através de verificações proativas regulares baseadas em dispositivo que ajudam a garantir que as configurações sejam consistentes com as melhores práticas da HPE
Forneça acesso a consultoria e serviços técnicos de especialistas da Hewlett Packard Enterprise para capacitar sua equipe com habilidades e recursos específicos
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