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Der HPE Foundation Care Service besteht aus umfassenden Hardware- und Softwareservices, die Ihnen dabei helfen, die Verfügbarkeit Ihrer IT-Infrastruktur zu erhöhen. Die technischen Mitarbeiter von Hewlett Packard Enterprise (HPE) arbeiten mit Ihrem IT-Team zusammen, um Sie bei der Behebung von Hardware- und Softwareproblemen zu unterstützen, die bei HPE Produkten und den Produkten ausgewählter anderer Anbieter auftreten.
Für Hardwareprodukte, die durch HPE Foundation Care abgedeckt sind, umfasst der Service Remote-Diagnose und Remote-Support sowie die Hardwarereparatur vor Ort, wenn dies zur Behebung eines Problems erforderlich ist. Bei berechtigten HPE Hardwareprodukten kann dieser Service auch grundlegenden Software-Support und ein gemeinsames Anfragemanagement für ausgewählte Software anderer Anbieter enthalten.
Wenden Sie sich an HPE, wenn Sie erfahren möchten, welche berechtigten Softwareprodukte in die Abdeckung Ihres Hardwareprodukts eingeschlossen werden können. Für Softwareprodukte, die von HPE Foundation Care abgedeckt sind, stellt HPE technischen Remote-Support und Zugriff auf Software-Updates und -Patches zur Verfügung.
Dies umfasst auch Updates für ausgewählte Softwareprodukte anderer Anbieter, die von HPE unterstützt werden, nachdem die Updates vom ursprünglichen Softwareanbieter zur Verfügung gestellt wurden.
Darüber hinaus bietet HPE Foundation Care elektronischen Zugriff auf zugehörige Produkt- und Supportinformationen, sodass jeder Ihrer IT-Mitarbeiter kommerziell verfügbare, wichtige Informationen finden kann. Bei Produkten anderer Anbieter ist der Zugriff davon abhängig, ob der jeweilige Anbieter diese Informationen zur Verfügung stellt.
Sie können gemäß Ihren Geschäfts- und Betriebsanforderungen aus einer Reihe von reaktiven Support-Level auswählen.
Service-Level-Optionen für HPE Foundation Care: Die nachstehend aufgeführten HPE Foundation Care Optionen sind produktabhängig. HPE stellt die Hardware-Supportleistungen für abgedeckte Hardwareprodukte und die Software-Supportleistungen für abgedeckte Softwareprodukte bereit.
Abdeckungsfenster und Reaktionszeiten für Hardware-Support gelten für abgedeckte Hardwareprodukte, und Abdeckungsfenster und Reaktionszeiten für Software-Support gelten für abgedeckte Softwareprodukte.
Die Verfügbarkeit der Abdeckungsfenster ist örtlich verschieden. Nicht alle Produkte sind für diesen Service berechtigt. Wenden Sie sich an eine örtliche HPE Vertriebsniederlassung, um Näheres zu Serviceverfügbarkeit und berechtigten Produkten zu erfahren.
Unabhängig von Ihrem Abdeckungszeitraum können Vorfälle bei der abgedeckten Hardware oder Software telefonisch, über ein Web-Portal (sofern lokal verfügbar) oder als automatisches Ereignis mithilfe der elektronischen HPE Remote-Supportlösung rund um die Uhr an HPE gemeldet werden.
Für Produkte, die mit Foundation Care abgedeckt sind, bietet HPE drei unterschiedliche Service-Level an: • HPE Foundation Care NBD Service • HPE Foundation Care 24x7 Service • HPE Foundation Care CTR Service
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