Installation and Startup for Software Service

HPE Remote Advanced Configuration Service is available to customers who find themselves in need of access to technical product expertise on HPE networking equipment. These advanced configuration services cover wired, wireless, and routing networking products. Upon receipt of an acceptable order, the services can be purchased while working with an engineer over the phone, or they can be purchased and scheduled for future delivery.

This service is limited to configuration advisory services only; it does not include activities such as onsite installation and deployment-related activities, which are part of a separate service

Firmware updates to Hewlett Packard Enterprise server, storage, and solution products are required periodically and are intended to help prevent issues caused by known problems and obtain product enhancements. HPE Firmware Update Implementation Service is a technical service that provides the option for on-site delivery assistance and implementation of firmware updates for selected HPE server, storage, and solution products, considering the relevant revision dependencies within your IT environment. This service is sold in blocks where deliverables are available on a per product basis, so your HPE sales representative will work with you to determine the quantities of service product numbers recommended for your HPE product(s). HPE Firmware Update Implementation Service does not include the firmware updates or the right to any firmware updates, and the customer must have rightfully acquired the updates in order to receive these services with an active support agreement.

Firmware updates to Hewlett Packard Enterprise server, storage, and solution products are required periodically and are intended to help prevent issues caused by known problems and obtain product enhancements. HPE Firmware Update Implementation Service is a technical service that provides the option for on-site delivery assistance and implementation of firmware updates for selected HPE server, storage, and solution products, considering the relevant revision dependencies within your IT environment. This service is sold in blocks where deliverables are available on a per product basis, so your HPE sales representative will work with you to determine the quantities of service product numbers recommended for your HPE product(s). HPE Firmware Update Implementation Service does not include the firmware updates or the right to any firmware updates, and the customer must have rightfully acquired the updates in order to receive these services with an active support agreement.

HPE Firmware Update Analysis Service provides recommendations for firmware revision levels for selected HPE servers, storage products, network devices, and solutions, taking into account the relevant revision dependencies within your IT environment.

This service is sold as a block of four (4) hours of HPE Firmware Update Analysis Service work on a per-product basis. Your Hewlett Packard Enterprise sales representative will work with you to estimate the quantity of service product numbers recommended for your HPE product(s). HPE will perform service for the selected product based up the service features described in this document and will work toward the provision of them up to a maximum of four (4) hours. Additional service hours may be required to complete a firmware update analysis engagement for the selected product.

Maintaining current firmware revisions of HPE products can provide you with enhancements and help you avoid known problems. However, determining the correct firmware revisions and evaluating compatibility with other software and hardware within the IT infrastructure can be a complex process. Hewlett Packard Enterprise service specialists will help you evaluate the compatibility of certain selected non-HPE products with the HPE firmware product for which these service are purchased, and will work with you to help determine the appropriate HPE firmware updates needed. Please contact HPE for further information regarding the list of selected non-HPE products that may be evaluated as part of this service.

This service does not include firmware updates or the right to any firmware updates. Recommendations do not mean that such updates are available to customers, even if they are under a current support agreement with HPE. Customers may still need to purchase additional support contracts for recommended products. This service does not include the right to any updates. Please contact your Hewlett Packard Enterprise representative for information regarding the selected products for which this service is available.

HPE Firmware Update Analysis Service provides recommendations for firmware revision levels for selected HPE servers, storage products, network devices, and solutions, taking into account the relevant revision dependencies within your IT environment.

This service is sold as a block of four (4) hours of HPE Firmware Update Analysis Service work on a per-product basis. Your Hewlett Packard Enterprise sales representative will work with you to estimate the quantity of service product numbers recommended for your HPE product(s). HPE will perform service for the selected product based up the service features described in this document and will work toward the provision of them up to a maximum of four (4) hours. Additional service hours may be required to complete a firmware update analysis engagement for the selected product.

Maintaining current firmware revisions of HPE products can provide you with enhancements and help you avoid known problems. However, determining the correct firmware revisions and evaluating compatibility with other software and hardware within the IT infrastructure can be a complex process. Hewlett Packard Enterprise service specialists will help you evaluate the compatibility of certain selected non-HPE products with the HPE firmware product for which these service are purchased, and will work with you to help determine the appropriate HPE firmware updates needed. Please contact HPE for further information regarding the list of selected non-HPE products that may be evaluated as part of this service.

This service does not include firmware updates or the right to any firmware updates. Recommendations do not mean that such updates are available to customers, even if they are under a current support agreement with HPE. Customers may still need to purchase additional support contracts for recommended products. This service does not include the right to any updates. Please contact your Hewlett Packard Enterprise representative for information regarding the selected products for which this service is available.

HPE Firmware Update Analysis Service provides recommendations for firmware revision levels for selected HPE servers, storage products, network devices, and solutions, taking into account the relevant revision dependencies within your IT environment.

This service is sold as a block of four (4) hours of HPE Firmware Update Analysis Service work on a per-product basis. Your Hewlett Packard Enterprise sales representative will work with you to estimate the quantity of service product numbers recommended for your HPE product(s). HPE will perform service for the selected product based up the service features described in this document and will work toward the provision of them up to a maximum of four (4) hours. Additional service hours may be required to complete a firmware update analysis engagement for the selected product.

Maintaining current firmware revisions of HPE products can provide you with enhancements and help you avoid known problems. However, determining the correct firmware revisions and evaluating compatibility with other software and hardware within the IT infrastructure can be a complex process. Hewlett Packard Enterprise service specialists will help you evaluate the compatibility of certain selected non-HPE products with the HPE firmware product for which these service are purchased, and will work with you to help determine the appropriate HPE firmware updates needed. Please contact HPE for further information regarding the list of selected non-HPE products that may be evaluated as part of this service.

This service does not include firmware updates or the right to any firmware updates. Recommendations do not mean that such updates are available to customers, even if they are under a current support agreement with HPE. Customers may still need to purchase additional support contracts for recommended products. This service does not include the right to any updates. Please contact your Hewlett Packard Enterprise representative for information regarding the selected products for which this service is available.

HPE Firmware Update Implementation Service is a technical service that provides the implementation of firmware updates for selected HPE server, storage, and solution products, taking into account the relevant revision dependencies within your IT environment. For selected storage products, this service provides operating system update implementation and an option for on-site delivery assistance.
Please contact your HPE representative for information regarding the selected products for which these services are available.

The Firmware Update Implementation Service is sold in blocks representing deliverables of work on a per product basis. Multiple quantities of the Firmware Update Implementation Service product numbers may be required to complete a firmware update implementation engagement for the selected product.

Your HPE sales representative will work with you to determine the quantities of service product numbers recommended for your HPE product(s). HPE will perform the services for the selected product(s) based upon the service features specified below. Additional quantities of the Firmware Update Implementation Service product numbers may be required to complete a firmware update implementation engagement for the selected product.

Firmware updates to HPE server, storage, and solution products are required periodically and are intended to help prevent issues caused by known problems and obtain product enhancements. HPE specialized technical resources can perform these updates, working with you to determine scheduling and implementation of them with the goal to minimize disruption to your IT environment. This service does not include the firmware updates or the right to any firmware updates. Customer must have rightfully acquired the updates in order to receive these services. Such updates may require an active support agreement, or the Customer may need to purchase them through additional support contracts.

This service does not include a compatibility analysis of firmware and software revisions within the IT environment. This is available from HPE as a separate service engagement for an additional fee, if necessary.

HPE Installation and Startup Service for VMware vSphere provides a preinstallation session with a Hewlett Packard Enterprise service specialist, installation and configuration of VMware vSphere, and an orientation session to help familiarize your organization with the product’s functionality.

To help you best match your deployment needs with VMware vSphere software licenses, HPE Installation and Startup Service for VMware

vSphere is available in three packages:
• Package 1: VMware vSphere Essentials, Essentials Plus, or Standard Installation and Startup
• Package 2: VMware vSphere Enterprise Plus Installation and Startup
• Package 3: VMware vSphere custom installation—a Statement of Work (SOW)–based service that may include environment assessments, virtualization consulting, or custom installation and startup

Each service package includes a scheduled meeting with the Hewlett Packard Enterprise service specialist to prepare for the installation and deployment of the software package, configuration of the software, and a customer orientation session. See the ‘Service deployment’ section for details on the service deliverables.

HPE Installation and Startup Service for VMware vSphere provides a preinstallation session with a Hewlett Packard Enterprise service specialist, installation and configuration of VMware vSphere, and an orientation session to help familiarize your organization with the product’s functionality.

To help you best match your deployment needs with VMware vSphere software licenses, HPE Installation and Startup Service for VMware

vSphere is available in three packages:
• Package 1: VMware vSphere Essentials, Essentials Plus, or Standard Installation and Startup
• Package 2: VMware vSphere Enterprise Plus Installation and Startup
• Package 3: VMware vSphere custom installation—a Statement of Work (SOW)–based service that may include environment assessments, virtualization consulting, or custom installation and startup

Each service package includes a scheduled meeting with the Hewlett Packard Enterprise service specialist to prepare for the installation and deployment of the software package, configuration of the software, and a customer orientation session. See the ‘Service deployment’ section for details on the service deliverables.