Technology Services

HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.

HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.

HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.

In addition to traditional technical support, HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, service cases and support contracts covered under the HPE Tech Care Service. Customers can more easily manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care Service provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.

HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.

HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.

HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.

In addition to traditional technical support, HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, service cases and support contracts covered under the HPE Tech Care Service. Customers can more easily manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care Service provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.

HPE StoreEver MSL3040 Tape Library Spooler Upgrade Startup service is designed to upgrade your existing HPE StoreEver MSL3040 Tape Library Base Module, versions Q6Q62A and Q6Q62B, by replacing the spooling mechanism and enabling the tape library to have additional storage capacity. The spooling mechanism upgrade provides the capability for additonal modules to be added to your existing HPE StoreEver MSL3040 Tape Library Base Module.

The HPE Installation Service provides for the basic installation of Hewlett Packard Enterprise branded equipment, software products, as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The HPE Installation Service is part of a suite of HPE deployment services that are designed to give you the peace of mind that comes from knowing your HPE and HPE-supported products have been installed by a Hewlett Packard Enterprise specialist in accordance with the manufacturer’s product documentation.

With HPE Multiyear Learning Credits, you prefund training by purchasing credits ahead of time and redeem them as needed—across the multiple years of your project. For shorter term needs, we offer HPE Education Learning Credits that are valid for a single year. But if you have a project or training initiative that spans more than a single year—you should take advantage of our new HPE Multiyear Learning Credits.

HPE Multiyear Learning Credits—valid across multiple years (two, three, four, or five years)—are well suited for high-end and mission-critical projects (such as HPE Cray, high-performance computing, HPE NonStop, and HPE storage solutions). With this range of options, your staff gets the training they need—when they need it—and your business can avoid many of the human error problems that stem from a simple lack of knowledge.

How HPE Multiyear Learning Credits work:

With HPE Education Multiyear Learning Credits, purchasing and managing training is easier than ever. Check out these features and benefits.

• HPE Multiyear Learning Credits allow the volume purchase of credits to meet your needs. With these prefunded training accounts, you redeem credits as needed throughout your redemption period.

• Using credits, you don’t have to plan up front around specific courses, who should attend, or where and when to attend. You have flexibility to make the best training decisions for your organization at the moment of need.

• With the flexibility to align with budget cycles and multiyear projects, HPE Education Mutiyear Learning Credits are an ideal way to manage tight training budgets. In addition, you greatly streamline the processes to purchase and manage your training needs—helping to ensure that training requirements are met.