Installation of Hardware Support Services

When you upgrade your HPE CloudSystem Matrix environment, it is important to make sure that every component of your environment is upgraded to the appropriate, corresponding firmware version.

The HPE CloudSystem Matrix Upgrade Implementation Services include a project manager to coordinate the technical pre-planning, installation, configuration, and testing of your HPE CloudSystem Matrix upgrade package. The Matrix delivery specialist(s) performing the specific upgrade service package will help ensure that all components are upgraded to the proper version, including both software and firmware entities; perform a Matrix functionality demonstration to verify that the environment is fully operational; and provide a brief orientation for your staff.

There are three HPE CloudSystem Matrix Upgrade Implementation Service packages to choose from:

Package 1: CloudSystem Matrix Expansion Kit Implementation Service (2 days)

Integrates up to four CloudSystem Expansion Kits into your existing Matrix environment (upgrades enclosure components’ firmware to the correct version for your Matrix environment)

Package 2: CloudSystem Matrix Upgrade Implementation Service (4 days)

When the current Matrix central management server (CMS) is still sufficient to handle planned managed server growth over the next six to 12 months, both the HPE Insight software and Matrix firmware will be upgraded to versions appropriate to the existing Matrix CMS.

Package 3: CloudSystem Matrix Upgrade with Migration Implementation Service (6 days)

When the current Matrix CMS requires updating to facilitate the planned managed server growth over the next six to 12 months, both the HPE Insight software and Matrix firmware will be upgraded to versions appropriate to your new Matrix CMS (provided by you), and the data from the existing CMS will be migrated over to the new CMS.

HPE StoreOnce single node System Installation and Startup Operational Service provides planning, service deployment, installation verification testing (IVT), and an orientation session to help you deploy the features and functionality of the HPE StoreOnce Systems in your network environment. This operational service covers the installation and configuration of the HPE StoreOnce 2xxx, 3xxx, 4xxx, 51xx, and 55xx Gen3 single node systems and the 36xx, 5200, 5250, and 5650 Gen4 single node systems.

HPE Data Privacy Services bring your organization the necessary infrastructure support to help you protect and optimize sensitive data across the entire IT lifecycle, while accelerating business innovation and complying with data security regulations. The need for data privacy solutions and infrastructure support continues to rise at a very high rate due to changes in government regulations and the business risk mitigation associated with material management and control. When your organization is retiring systems, upgrading storage and servers, returning leased equipment, or redeploying data storing devices, it is critical that you take steps to protect the company information they contain. Simply deleting the files on the hard drive, however, is not enough to make the data permanently inaccessible.

HPE Data Sanitization Services provide the skilled resources and tools to help your organization address this important but often overlooked security risk. Using specialized software techniques, an HPE service specialist or authorized service partner will help ensure that data cannot be reconstructed or retrieved from hard disk media in your server and storage devices. These services offer you a smart alternative or augmentation to physical hardware destruction by executing procedures to remove data from disk media.

HPE StoreOnce single node System Installation and Startup Operational Service provides planning, service deployment, installation verification testing (IVT), and an orientation session to help you deploy the features and functionality of the HPE StoreOnce Systems in your network environment. This operational service covers the installation and configuration of the HPE StoreOnce 2xxx, 3xxx, 4xxx, 51xx, and 55xx Gen3 single node systems and the 36xx, 5200, 5250, and 5650 Gen4 single node systems.

HPE Data Privacy Services bring your organization the necessary infrastructure support to help you protect and optimize sensitive data across the entire IT lifecycle, while accelerating business innovation and complying with data security regulations. The need for data privacy solutions and infrastructure support continues to rise at a very high rate due to changes in government regulations and the business risk mitigation associated with material management and control. When your organization is retiring systems, upgrading storage and servers, returning leased equipment, or redeploying data storing devices, it is critical that you take steps to protect the company information they contain. Simply deleting the files on the hard drive, however, is not enough to make the data permanently inaccessible.

HPE Data Sanitization Services provide the skilled resources and tools to help your organization address this important but often overlooked security risk. Using specialized software techniques, an HPE service specialist or authorized service partner will help ensure that data cannot be reconstructed or retrieved from hard disk media in your server and storage devices. These services offer you a smart alternative or augmentation to physical hardware destruction by executing procedures to remove data from disk media.

These services supplement your purchase of HPE’s Installation and Start-up Support Services by providing you with additional time from a Hewlett Packard Enterprise service specialist to help you complete the installation and startup of your new HPE Storage or HPE servers product. When you purchase the HPE Additional Time for Storage or Servers Installation and Startup Service, a Hewlett Packard Enterprise service specialist will be assigned to your organization, at HPE’s discretion, for either four or eight hours blocks to assist with mutually agreed-upon HPE installation and deployment activities that are managed and directed by you.

HPE Installation and Startup of HPE ProLiant servers provides for the installation of your new HPE ProLiant server and eligible operating system. This service will assist you in bringing your new HPE ProLiant server and operating system into operation in a timely and professional manner.

HPE Storage File Controller Installation and Startup Service is designed to provide the necessary activities required to deploy an HPE Storage File Controller product into your HPE supported storage environment.

With the assistance of your designated IT storage administrator and the HPE best practices, an authorized installation specialist will help plan and deploy your HPE Storage File Controller product. In addition to the installation of the product, the service specialist will also perform HPE installation verification tests and a brief customer-orientation session, as described later in the document.

Complementing HPE 4400 Enterprise Virtual Array or HPE P6300 Enterprise Virtual Array, the HPE EVA4400 and P6300 Disk Array Installation and Startup Service provides the necessary activities required to deploy the customer’s disk array into operation.

This service covers HPE EVA4400 arrays, HPE EVA4400 starter kits, and HPE P6300 EVA arrays, including both starter and combo kit models.

The service provides the necessary activities required to deploy the HPE EVA disk arrays into operation. With the assistance of the designated IT storage administrator, an HPE service specialist plans, designs, and deploys a customized array configuration.

The HPE Installation Service provides for the basic installation of Hewlett Packard Enterprise branded equipment, software products, as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The HPE Installation Service is part of a suite of HPE deployment services that are designed to give you the peace of mind that comes from knowing your HPE and HPE-supported products have been installed by a Hewlett Packard Enterprise specialist in accordance with the manufacturer’s product documentation.