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HPE Next Business Day Proactive Care Service 3 year
HPE Proactive Care umfasst eine integrierte Palette an Services, mit denen Sie die Stabilität und den Betrieb Ihrer Converged Infrastructure verbessern können, was letztlich Ihren geschäftlichen Ergebnissen zugutekommt. In einer komplexen konvergenten und virtualisierten Umgebung müssen viele Komponenten effektiv zusammenarbeiten. HPE Proactive Care wurde speziell für den Support von Geräten in diesen Umgebungen entwickelt und bietet einen erweiterten Support, der Server, Betriebssysteme, Hypervisoren, Datenspeicher, SANs (Storage Area Networks) und Netzwerke abdeckt.
Im Falle eines Servicevorfalls ermöglicht HPE Proactive Care einen erweiterten Support, da Sie Kontakt zu geschulten Technical Solution Specialists erhalten, die Ihren Fall von Anfang bis Ende verwalten, um die Auswirkungen auf die Geschäftstätigkeit so gering wie möglich zu halten und kritische Probleme schneller zu beheben. Zur schnellen Lösung komplexer Supportvorfälle wendet Hewlett Packard Enterprise erweiterte Verfahren für das Störungsmanagement an.
Die für die Erbringung der HPE Proactive Care Leistungen zuständigen Technical Solution Specialists sind zudem mit Automatisierungstechnologien und -tools ausgestattet, um die Ausfallzeiten zu reduzieren und die Produktivität zu erhöhen
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Maximieren Sie Ihr HPE Next Business Day Proactive Care Service 3 year
HPE Proactive Care unterstützt Sie bei der Optimierung Ihres Investitionsertrags durch folgende Leistungen:
Hilft bei einer schnelleren Störungsbehebung durch speziell geschulte, lösungsorientierte Experten, die den Vorfall von Anfang bis Ende betreuen
Gibt Empfehlungen zu Firmware-Version und Software-Patches für unterstützte Produkte, um Probleme zu vermeiden
Unterstützt bei der Identifikation von Risiken und Problemen durch regelmäßige proaktive Scans auf Gerätebasis, die dazu beitragen, dass die Konfigurationen den Best Practices von Hewlett Packard Enterprise entsprechen
Vermittelt Kontakt zu einem Remote HPE Technical Account Manager, der Ratschläge und Anleitungen zu Problemen, Risiken und Empfehlungen geben kann, die von der Technologie für Remote-Support erkannt wurden
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