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HPE 1 Year Post Warranty Tech Care Essential MSA 2060 Storage Service

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HPE 1 Year Post Warranty Tech Care Essential MSA 2062 Storage Service

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HPE 1 Year Post Warranty Tech Care Essential MSA 1060 Storage Service

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HPE 1 Year Post Warranty Tech Care Essential Edgeline e920 Blade Svr Service

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HPE 1 Year Post Warranty Tech Care Essential Edgeline e920d Blade Svr Service

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HPE 1 Year Post Warranty Tech Care Essential for SO 3620 24TB Sys Service

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HPE 1 Year Post Warranty Tech Care Essential for SO 3640 48TB Sys Service

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HPE 1 Year Post Warranty Tech Care Essential 1606 Ext SAN PP+ Switch Service

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HPE 1 Year Post Warranty Tech Care Essential Brocade 16Gb PP+ Embedded Switch Service

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HPE 1 Year Post Warranty Tech Care Essential SN4000B PP+ SANExt Switch Service

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Hauptmerkmale

Phone access to experts

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

For severity 1 incidents, HPE aims to either connect the Customer to a product specialist or call the Customer back within 15 minutes. For all other incidents, HPE may connect the Customer to a product specialist or call the Customer back within one hour.

Enhanced Phone Response: Remote response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays.

24x7 on-site coverage: 4-hour on-site response for covered hardware; service is available 24 hours per day, 7 days per week including HPE holidays.

For all other incidents, HPE may connect the Customer to a product specialist or call the Customer back within one hour.

Expert online chat and Expert forum response

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

Expert online chat is limited to English language only, requires that the user be registered with HPE service portal and is available during the service coverage window. Availability may vary for certain products. Refer to hpe.com/services/expertchat for details or contact your local HPE Sales rep.

Expert forum response: Customers can post questions, issues, or discuss usage of products within the HPE community forums. HPE product specialists respond within two business days to any unsolved questions raised within the official HPE community forum for products covered by HPE Support services.

Where posts raise topics that should be addressed through standard support processes, HPE requests that a formal support incident is created and follows the standard HPE incident management processes.

The specialist technical resource response is limited to English language only and requires that the user be registered with HPE service portal and has registered service agreements.

General technical guidance

HPE endeavours to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer’s products covered by HPE Tech Care Service.

General technical guidance is available through the telephone, web, and chat communication channels and is subject to the service coverage window of the service agreement and will be treated as a noncritical incident.

When related to the topics detailed/described in the following, HPE identifies knowledge documents, videos, and knowledge base articles to assist with topics raised.

HPE Proprietary Service Tool assistance

For HPE products that are supported by HPE Proprietary Service Tools, HPE provides support and advice for their setup, configuration, and usage. Further for those connected products, HPE extends general technical guidance to include analytics and the events and recommendations provided.

For configured HPE products, on request, HPE assists Customers to understand the issues, events, and information provided by HPE Proprietary Service Tools.

Where analytics provide recommendations, HPE can provide qualification of the analysis, the recommendation, and the general next best actions in line with general technical guidance.

Wie können wir helfen

Holen Sie sich Tipps, Antworten und Lösungen, wann immer Sie diese benötigen. Für allgemeine Fragen senden Sie uns eine E-Mail an hpestore.quote-request@hpe.com

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* Alle angezeigten Preise sind Richtpreise, der Fachhändler legt den endgültigen Transaktionspreis fest und kann weitere Gebühren wie Mehrwertsteuer und Versandkosten berücksichtigen. Der vom Fachhändler festgelegte Transaktionspreis kann von dem anderer Fachhändler und dem angezeigten Richtpreis abweichen. Die Richtpreise können zeitlich begrenzte Sonderangebote enthalten. HPE behält sich das Recht vor, jederzeit Preisanpassungen vorzunehmen, u. a. aufgrund von sich ändernden Marktbedingungen, der Einstellung von Produkten, eingeschränkter Produktverfügbarkeit, dem Ende der Lebensdauer von Werbeaktionen und Fehlern in der Werbung.

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