Services and Support

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.

For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.

Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

Designed to provide a smooth startup, HPE 3PAR StoreServ 8000, 9000, and 20000 Storage Installation and Startup Service provides deployment of your HPE 3PAR StoreServ 8000, 9000, and 20000 Storage, helping to ensure proper installation in your storage environment as well as helping you increase the benefit from your storage investment.

The service provides activities required to help you deploy your HPE 3PAR StoreServ 8000, 9000, and 20000 Storage into operation. With the assistance of your designated IT storage administrator, a Hewlett Packard Enterprise service specialist deploys your array as more fully described in the Service features table.

When ordered with hardware upgrade products, the service also provides deployment of hardware upgrades to your existing HPE 3PAR StoreServ 8000, 9000, and 20000 Storage.

The service includes the following:

For new arrays, configuration and presentation of a test virtual volume using nonproduction data for up to two hosts

For array upgrades, installation and configuration of the array upgrade products as further detailed in the following sections

Reconfiguration of your existing array—for example, virtual volumes, hosts, or a SAN—is outside the scope of this service.

For installation of the array into a rack, supply, assembly, configuration, and positioning of the rack are excluded from this service. Please refer to additional exclusions in the Service limitations section.

Designed to provide a smooth startup, HPE 3PAR and HPE Primera Software Installation and Startup Service provides deployment of your HPE 3PAR 8000, 9000, and 20000 and HPE Primera storage software, helping to ensure proper installation in your storage environment as well as helping you increase the benefit from your storage investment.

Complementing your new HPE 3PAR and HPE Primera storage software, HPE 3PAR and HPE Primera Software Installation and Startup Service provides the necessary activities required to help you deploy your licensed HPE 3PAR and HPE Primera software products into operation. With the assistance of your designated IT storage administrator, an HPE service specialist deploys your HPE 3PAR and HPE Primera software as more fully described in the Service features table.

This service is applicable only for supported environments. Scripting is not within the scope of the service, but can be accommodated at additional cost (scripting can help enable integration and end-to-end automation within your organization’s environment). Please refer to additional exclusions in the Service limitations section.

Designed to provide a smooth startup, HPE 3PAR All-inclusive Single-system StoreServ Software Installation and Startup Service provides deployment of your HPE 3PAR storage software, helping to ensure proper installation in your storage environment as well as helping you increase the benefit from your storage investment.

Complementing your new HPE 3PAR All-inclusive Single-system software, HPE 3PAR All-inclusive Single-system Software Installation and Startup Service provides the necessary activities required to help you deploy Adaptive Optimization, Dynamic Optimization, File Persona, Priority Optimization, System Reporter, Virtual Copy, and provide an overview of Virtual Domains and Virtual Lock. With the assistance of your designated IT storage administrator, an HPE service specialist deploys your HPE 3PAR All-inclusive Single-system software as more fully described in the Service feature table.

Deployment of HPE Application Suite, Online Import, Recovery Manager Central, and Smart SAN for 3PAR products are excluded from this service. Separate services are available.

For HPE 3PAR Virtual Copy, this service provides a limited implementation to help you get Virtual Copy up and running quickly and to provide a demonstration of the product’s key features using sample or test data only. The following advanced deliverables are excluded from this service but are available via the HPE Data Replication Solution Service for HPE 3PAR Virtual Copy software:

• Implementation and testing of the HPE 3PAR Virtual Copy software configuration using production volumes or a production application

• Other services that address the unique requirements of your organization, such as verification of multiple applications you have configured; scripting; or integration and configuration of your applications by Hewlett Packard Enterprise, backup environment, or databases (Scripting can help enable integration and end-to-end automation within your organization’s environment.)

This service is applicable only for supported environments. Please refer to additional exclusions in the Service limitations section.

HPE Applied Network Consulting and Integration Service provides flexible Aruba Mobile First and HPE Cloud First network consulting and integration assistance that is designed to help meet your network and mobility connectivity needs. When you purchase this service, one or more HPE network technology specialists will be assigned to your organization, at HPE’s discretion, for a predetermined period of time to assist your organization with mutually agreed-upon network and mobility-related consulting and integration activities that are managed and directed by you. You have the flexibility to choose from a variety of service activities, ranging from advanced Aruba and HPE product configuration and project management to multi-vendor network integration and interoperability testing, and assistance with the configuration of advanced network technologies.

HPE Applied Network Consulting and Integration Service provides flexible Aruba Mobile First and HPE Cloud First network consulting and integration assistance that is designed to help meet your network and mobility connectivity needs. When you purchase this service, one or more HPE network technology specialists will be assigned to your organization, at HPE’s discretion, for a predetermined period of time to assist your organization with mutually agreed-upon network and mobility-related consulting and integration activities that are managed and directed by you. You have the flexibility to choose from a variety of service activities, ranging from advanced Aruba and HPE product configuration and project management to multi-vendor network integration and interoperability testing, and assistance with the configuration of advanced network technologies.

HPE Applied Network Consulting and Integration Service provides flexible Aruba Mobile First and HPE Cloud First network consulting and integration assistance that is designed to help meet your network and mobility connectivity needs. When you purchase this service, one or more HPE network technology specialists will be assigned to your organization, at HPE’s discretion, for a predetermined period of time to assist your organization with mutually agreed-upon network and mobility-related consulting and integration activities that are managed and directed by you. You have the flexibility to choose from a variety of service activities, ranging from advanced Aruba and HPE product configuration and project management to multi-vendor network integration and interoperability testing, and assistance with the configuration of advanced network technologies.

HPE Applied Network Consulting and Integration Service provides flexible Aruba Mobile First and HPE Cloud First network consulting and integration assistance that is designed to help meet your network and mobility connectivity needs. When you purchase this service, one or more HPE network technology specialists will be assigned to your organization, at HPE’s discretion, for a predetermined period of time to assist your organization with mutually agreed-upon network and mobility-related consulting and integration activities that are managed and directed by you. You have the flexibility to choose from a variety of service activities, ranging from advanced Aruba and HPE product configuration and project management to multi-vendor network integration and interoperability testing, and assistance with the configuration of advanced network technologies.

HPE Cloud Consulting 5-Day Onsite Service offers a flexible means of providing you with HPE Cloud consulting and integration assistance to help meet your needs. When you purchase this service, one or more HPE Cloud Technology Consultants will be assigned to your organization, at HPE’s discretion, for a predetermined period of time to assist with mutually agreed-upon HPE Cloud-related consulting and integration activities that are managed and directed by you. You have the flexibility to choose from a variety of HPE Cloud-related service activities, ranging from advanced configuration and project management, assessment services, and operational consulting to HPE Cloud integration and interoperability testing. You can also receive assistance with the configuration of advanced technologies employed in facility systems. You should always consider purchasing HPE Cloud Consulting 5-Day Onsite Service in conjunction with Installation and Startup Services for HPE Cloud products.