Education Services

HPE Firmware Update Analysis Service provides recommendations for firmware revision levels for selected HPE servers, storage products, network devices, and solutions, taking into account the relevant revision dependencies within your IT environment.

This service is sold as a block of four (4) hours of HPE Firmware Update Analysis Service work on a per-product basis. Your Hewlett Packard Enterprise sales representative will work with you to estimate the quantity of service product numbers recommended for your HPE product(s). HPE will perform service for the selected product based up the service features described in this document and will work toward the provision of them up to a maximum of four (4) hours. Additional service hours may be required to complete a firmware update analysis engagement for the selected product.

Maintaining current firmware revisions of HPE products can provide you with enhancements and help you avoid known problems. However, determining the correct firmware revisions and evaluating compatibility with other software and hardware within the IT infrastructure can be a complex process. Hewlett Packard Enterprise service specialists will help you evaluate the compatibility of certain selected non-HPE products with the HPE firmware product for which these service are purchased, and will work with you to help determine the appropriate HPE firmware updates needed. Please contact HPE for further information regarding the list of selected non-HPE products that may be evaluated as part of this service.

This service does not include firmware updates or the right to any firmware updates. Recommendations do not mean that such updates are available to customers, even if they are under a current support agreement with HPE. Customers may still need to purchase additional support contracts for recommended products. This service does not include the right to any updates. Please contact your Hewlett Packard Enterprise representative for information regarding the selected products for which this service is available.

HPE Digital Learner—SMB Edition, designed exclusively for SMB customers, provides expert, curated training so you achieve the skills you need to get the most from new technology.

HPE Digital Learner is a subscription-based, learning-as-a-service solution. It covers a vast array of HPE technology and industry technology skills training—delivered on a state-of-the-art online learning platform and offered in a self-paced, modular design.

HPE Digital Learner—SMB Edition offers an anytime, anywhere continuous learning channel with unlimited access to eLearning. With targeted content to support your HPE products, you focus on the exact training you need to support your infrastructure. It accommodates various skill levels and includes the perfect blend of learning support tools to fit individual schedules, learning styles, and needs.

HPE Firmware Update Analysis Service provides recommendations for firmware revision levels for selected HPE servers, storage products, network devices, and solutions, taking into account the relevant revision dependencies within your IT environment.

This service is sold as a block of four (4) hours of HPE Firmware Update Analysis Service work on a per-product basis. Your Hewlett Packard Enterprise sales representative will work with you to estimate the quantity of service product numbers recommended for your HPE product(s). HPE will perform service for the selected product based up the service features described in this document and will work toward the provision of them up to a maximum of four (4) hours. Additional service hours may be required to complete a firmware update analysis engagement for the selected product.

Maintaining current firmware revisions of HPE products can provide you with enhancements and help you avoid known problems. However, determining the correct firmware revisions and evaluating compatibility with other software and hardware within the IT infrastructure can be a complex process. Hewlett Packard Enterprise service specialists will help you evaluate the compatibility of certain selected non-HPE products with the HPE firmware product for which these service are purchased, and will work with you to help determine the appropriate HPE firmware updates needed. Please contact HPE for further information regarding the list of selected non-HPE products that may be evaluated as part of this service.

This service does not include firmware updates or the right to any firmware updates. Recommendations do not mean that such updates are available to customers, even if they are under a current support agreement with HPE. Customers may still need to purchase additional support contracts for recommended products. This service does not include the right to any updates. Please contact your Hewlett Packard Enterprise representative for information regarding the selected products for which this service is available.

HPE Training Credits for Total Education is a “currency-based account” of funds that you can redeem for purchasing any course from our “Total” suite of education and training offerings including HPE Education Consulting solutions www.hpe.com/ww/en/training/purchaseoptions.html

HPE Digital Learner delivers a continuous learning channel that is reshaping every aspect of how companies attract and retain high-caliber IT talent that paves the way for strategic, exceptional business outcomes. Fifty-two percent of organizations are already experiencing the impacts of skills shortages, and by 2025, it is estimated that 90% of global organizations will experience a skills crisis that will cost trillions of dollars in delayed product releases, decreased customer satisfaction and missed revenue goals.

Millennials and Gen Z have changed the way learning and consuming information is done in today’s world, and more pressure is put upon businesses and digital systems to be progressive. This is where HPE Digital Learner thrives as a subscription-based learning solution that provides training for Hewlett Packard Enterprise products and technologies through self-paced courses, videos, practice labs, curated learning paths, digital badges, and more to meet modern training needs.