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Features

Service Details

Features
Features

Maximize your HPE 4Y Tech Care Essential wCDMR Service

Phone access to experts -

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Read More {"title":"Phone access to experts","keyList":["Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.","For severity 1 incidents, HPE aims to either connect the Customer to a product specialist or call the Customer back within 15 minutes. For all other incidents, HPE may connect the Customer to a product specialist or call the Customer back within one hour.","Enhanced Phone Response: Remote response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays.","24x7 on-site coverage: 4-hour on-site response for covered hardware; service is available 24 hours per day, 7 days per week including HPE holidays.","For all other incidents, HPE may connect the Customer to a product specialist or call the Customer back within one hour."]}
Expert online chat and Expert forum response +
General technical guidance +
HPE Proprietary Service Tool assistance +

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Get advice, answers, and solutions when you need them. For general questions, email us at hpestore.quote-request@hpe.com

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