Software Support Service

HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.

HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.

HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.

In addition to traditional technical support, HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, service cases and support contracts covered under the HPE Tech Care Service. Customers can more easily manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care Service provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.

HPE Service Credits gives the customer the flexibility to choose from a variety of specialized service activities. These include assessments, performance analysis, firmware management, professional services, and operational best practices to supplement the services provided under the active warranty or support services coverage with HPE. The service activities are designed to span a broad spectrum of IT technology domains including traditional in-house IT, Big Data, converged infrastructures, and hybrid cloud infrastructures. The credit approach allows the customer to select the specific services they need, when they need them, to help them maximize their IT performance and achieve their business goals.

HPE Service Credits gives the customer the flexibility to choose from a variety of specialized service activities. These include assessments, performance analysis, firmware management, professional services, and operational best practices to supplement the services provided under the active warranty or support services coverage with HPE. The service activities are designed to span a broad spectrum of IT technology domains including traditional in-house IT, Big Data, converged infrastructures, and hybrid cloud infrastructures. The credit approach allows the customer to select the specific services they need, when they need them, to help them maximize their IT performance and achieve their business goals.

HPE Service Credits gives the customer the flexibility to choose from a variety of specialized service activities. These include assessments, performance analysis, firmware management, professional services, and operational best practices to supplement the services provided under the active warranty or support services coverage with HPE. The service activities are designed to span a broad spectrum of IT technology domains including traditional in-house IT, Big Data, converged infrastructures, and hybrid cloud infrastructures. The credit approach allows the customer to select the specific services they need, when they need them, to help them maximize their IT performance and achieve their business goals.

HPE Service Credits gives the customer the flexibility to choose from a variety of specialized service activities. These include assessments, performance analysis, firmware management, professional services, and operational best practices to supplement the services provided under the active warranty or support services coverage with HPE. The service activities are designed to span a broad spectrum of IT technology domains including traditional in-house IT, Big Data, converged infrastructures, and hybrid cloud infrastructures. The credit approach allows the customer to select the specific services they need, when they need them, to help them maximize their IT performance and achieve their business goals.

HPE Service Credits gives the customer the flexibility to choose from a variety of specialized service activities. These include assessments, performance analysis, firmware management, professional services, and operational best practices to supplement the services provided under the active warranty or support services coverage with HPE. The service activities are designed to span a broad spectrum of IT technology domains including traditional in-house IT, Big Data, converged infrastructures, and hybrid cloud infrastructures. The credit approach allows the customer to select the specific services they need, when they need them, to help them maximize their IT performance and achieve their business goals.

HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.

HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.

HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.

In addition to traditional technical support, HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, service cases and support contracts covered under the HPE Tech Care Service. Customers can more easily manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care Service provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.

HPE Service Credits gives the customer the flexibility to choose from a variety of specialized service activities. These include assessments, performance analysis, firmware management, professional services, and operational best practices to supplement the services provided under the active warranty or support services coverage with HPE. The service activities are designed to span a broad spectrum of IT technology domains including traditional in-house IT, Big Data, converged infrastructures, and hybrid cloud infrastructures. The credit approach allows the customer to select the specific services they need, when they need them, to help them maximize their IT performance and achieve their business goals.

HPE Service Credits gives the customer the flexibility to choose from a variety of specialized service activities. These include assessments, performance analysis, firmware management, professional services, and operational best practices to supplement the services provided under the active warranty or support services coverage with HPE. The service activities are designed to span a broad spectrum of IT technology domains including traditional in-house IT, Big Data, converged infrastructures, and hybrid cloud infrastructures. The credit approach allows the customer to select the specific services they need, when they need them, to help them maximize their IT performance and achieve their business goals.