*PRD - Precio recomendado de distribuidor. Los precios pueden variar según el distribuidor local.Los precios citados entre comillas por los distribuidores locales podrán variar.Mostrar másMostrar menos
x
Me interesa arrendar a través de HPEFS
Haz clic en «Obtener presupuesto» para recibir una oferta que incluya financiación de HPEFS.
También puedes contactar con HPEFS en el correo hperenting@hpe.com para más información.
Pago mensual estimado basado en un arrendamiento a valor justo de mercado de 36 meses
"Ofertas de financiación y servicio disponibles a través de Hewlett-Packard Financial Services Company y sus filiales y afiliados (colectivamente, HPFSC) en determinados países y con sujeción a la aprobación del crédito y la ejecución de la documentación estándar de HPFSC. Los presupuestos son indicativos, su finalidad es exclusivamente el debate y están basados en determinados supuestos, que incluyen un arrendamiento de 36 meses con una opción de adquisición por un valor justo de mercado al final del plazo. Los precios definitivos vendrán determinados por HPFSC en función de la calificación de crédito del cliente, las condiciones de la oferta, el volumen de la transacción y/o el tipo y opciones de los equipos. Es posible que no todos los clientes cumplan los requisitos. No disponible en todos los países. Pueden aplicarse otras limitaciones. HPFSC se reserva el derecho de modificar o anular este programa en cualquier momento sin previo aviso.
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HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.
HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload and avoids the Customer spending time answering sometimes unnecessary triage or entitlement questions.
HPE Tech Care goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
HPE Support Center provides an enhanced and personalized digital experience that helps Customers manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.
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Los clientes pueden ponerse en contacto con el soporte de HPE las 24 horas del día, los 7 días de la semana, para registrar incidencias de soporte. Los tiempos de respuesta dependerán del nivel de servicio del producto cubierto.
Respuesta mejorada en 15 minutos, disponible 24x7 (Niveles de servicio Critical y Essential): Para incidencias de severidad 1, el objetivo de HPE consiste en conectar al cliente con un especialista de producto o devolverle la llamada en el plazo de 15 minutos.
Para cualquier otra incidencia, HPE puede conectar al cliente con un especialista de producto o devolverle la llamada en el plazo de una hora.
Respuesta estándar en 2 horas (Nivel de servicio Basic): Para llamadas sobre productos cubiertos por un acuerdo de servicio Basic, HPE brindará una respuesta telefónica en el plazo de 2 horas a cargo de un especialista de producto durante el período de cobertura.
Chat en línea con expertos / Respuestas en foro de expertos
Chat en línea con expertos: Los clientes pueden iniciar un chat en línea con un recurso técnico especializado para formular preguntas, obtener ayuda o recibir asesoramiento técnico general.
Respuestas en foro de expertos: Los clientes pueden publicar preguntas y problemas o consultar el uso de productos en los foros de la comunidad de HPE.
Asesoramiento técnico general
HPE se esfuerza por brindar asesoramiento técnico general en respuesta a las preguntas y consultas del cliente que se encuentren específicamente vinculadas con las áreas de interés descritas a continuación en relación con el funcionamiento y la gestión de los productos del cliente cubiertos por HPE.
El asesoramiento técnico general se encuentra disponible a través de comunicaciones telefónicas, por web y chat, con arreglo al período de cobertura de servicio del acuerdo de servicio. Se tratarán como incidencias de severidad.
El asesoramiento técnico general se encuentra disponible a través de comunicaciones telefónicas, por web y chat, con arreglo al período de cobertura de servicio del acuerdo de servicio. Se tratarán como incidencias de severidad 3.
La respuesta de los recursos técnicos especializados solo se proporciona en idioma inglés y requiere que el usuario esté registrado en HPE Support Center y tenga acuerdos de servicio vinculados.
Asistencia de HPE Infosight
Para productos de HPE compatibles con HPE InfoSight (encontrará la lista en el siguiente vínculo), HPE brinda soporte y asesoramiento para la instalación, configuración y uso de HPE Infosight
Para los productos conectados, HPE amplía además el asesoramiento técnico general con el fin de incluir análisis de HPE InfoSight, así como las alertas y recomendaciones que proporciona.
Para obtener más información sobre HPE InfoSight, los dispositivos cubiertos y las funcionalidades, visita infosight.hpe.com.
* Los precios pueden variar según el distribuidor local.
¿Cómo podemos ayudarte?
Obtén asesoramiento, respuestas y soluciones cuando lo necesites. Para preguntas generales,envíanos un correo electrónico a la dirección hpestore.quote-request@hpe.com
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Selecciona el país para obtener un presupuesto
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