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HPE Technical Assistance for SWD Service
HPE Customer Support Technical Assistance Day Service provides you with the flexibility to customize tasks beyond the scope of Hewlett Packard Enterprise’s standard technical services. Highly trained technical service specialists can assist you with a variety of operational, optimization, and assessment activities.
Hewlett Packard Enterprise’s approach is based on thorough analysis, planning, and rapid execution to help address the technical challenges you face. Using proven techniques and processes gained from extensive experience in many successful engagements for enterprise clients worldwide, our technical specialists help you reduce the cost, timeframe, and business risk typically associated with a broad range of technical, change management, and project management activities. The end result is a solution that will help you to meet your business needs.
HPE Customer Support Technical Assistance Day Service is available for all Hewlett Packard Enterprise supported products.
This service does not include installation and deployment-related activities, which are part of a separate service, HPE Installation & Deployment Assistance Day Service.
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HPE SL1500 Installation and Startup SVC
HPE Installation and Startup Service for the HPE Moonshot System infrastructure provides for the installation of one HPE Moonshot 1500 Chassis and its associated HPE Moonshot servers and network switches, as well as operating system deployment and basic configuration of OS network parameters to establish network connectivity, as more fully described below.
In response to the needs of the majority of HPE Moonshot Customers, this fixed-price service targets new hardware installation and software deployments for the HPE Moonshot system, subject to the limitations below. For more advanced installation, configuration, and integration requirements, custom deployments are available through a mutually agreed and executed Statement of Work (SOW), based upon the customer’s needs.
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HPE Installation and Startup for Storage (per event)
HPE StoreEver ESL G3 Installation and Startup Service for HPE StoreEver ESL G3 Tape Libraries provides the installation of HPE storage libraries, including library subcomponents, into SAN environments. This service specifically provides the installation and startup of HPE StoreEver ESL G3 Tape Libraries.
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HPE 4Y Tech Care Basic Service SW Only
HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.
HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.
HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
In addition to traditional technical support, HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, service cases and support contracts covered under the HPE Tech Care Service. Customers can more easily manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care Service provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.
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HPE Implementation 3PAR Vrtl Copy Lvl 2 Tier 6 SVC
HPE Data Replication Solution Service for HPE 3PAR and HPE Primera Virtual Copy provides implementation of the HPE 3PAR or HPE Primera Storage System’s Virtual Copy product. This service provides the analysis, design, implementation, and testing services necessary to deploy HPE Virtual Copy functionality.
HPE Virtual Copy provides enhanced availability and disaster recovery protection. To help ensure a timely, cost-effective deployment that reduces risk and shortens your time to results, Hewlett Packard Enterprise service professionals efficiently handle the entire gamut of complex implementation tasks. The service is offered at three service levels, ranging from installation and startup through comprehensive implementation tailored to address the specific needs of your storage environment.
The Level I service is designed to help you get HPE Virtual Copy up and running quickly and to provide a demonstration of the product’s key features using sample or test data only.
The Level II service provides implementation and testing of the HPE Virtual Copy configuration using volumes you designate and verifies operation of the designated volumes with one application that you manage.
The Level III service is a tailored service based on a Statement of Work (SOW) created by Hewlett Packard Enterprise that addresses your organization’s unique requirements not addressed by Level I and II services. The Level III service can accommodate verification of more than one application you have configured; scripting; or integration and configuration by HPE of your applications, backup environment, or databases.
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HPE Complex DeInstallation Business Hours Service
HPE Deinstallation Service provides basic deinstallation of Hewlett Packard Enterprise branded equipment as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The Deinstallation Service is part of a suite of HPE Integration and Performance Services that is designed to give you the peace of mind that comes from knowing your products have been deinstalled by a Hewlett Packard Enterprise specialist in accordance with the manufacturer’s product documentation.
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HPE DMR 6 Hour CTR Proactive Care Service 5 year
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.
In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.
In addition, the technical solution specialists providing your HPE Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity.
Should an incident occur, HPE Proactive Care includes on-site hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs.
HPE Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your HPE Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your HPE Proactive Care covered devices, which can help you to identify and resolve configuration problems. HPE Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems.
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HPE Installation for HPE Networking Stackable Switch
The HPE Installation Service provides for the basic installation of Hewlett Packard Enterprise branded equipment, software products, as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The HPE Installation Service is part of a suite of HPE deployment services that are designed to give you the peace of mind that comes from knowing your HPE and HPE-supported products have been installed by a Hewlett Packard Enterprise specialist in accordance with the manufacturer’s product documentation.
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HPE Startup of Linux Server O/S
HPE Installation and Startup Service for Linux Operating Systems is available as two service packages. Package 1 is a fixed-price, fixed-content service, while Package 2 is available as a custom-quoted service based on a Statement of Work (SOW).
Package 1 includes the onsite installation, configuration, and startup activities in support of the Linux distributions identified under 'Service eligibility,' delivered on one supported HPE ProLiant server platform. This service will provide for the installation of the Linux operating system (OS) and TCP/IP network protocol, as well as for their integration into your network environment, including network interface card (NIC) configuration and basic orientation on product usage.
Package 2 may include any or all of the service deliverables included in Package 1 as well as more complex deliverables.
Deliverables, such as a Sendmail or Postfix configuration, DNS configuration of network applications, application configuration, cluster configuration, installation or configuration of high-availability clustering products (e.g., HPE Serviceguard), and installation or configuration of Kickstart (SUSE remote/automated installation utilities). The actual work to be performed in Package 2 will be identified in an SOW.
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HPE Complex DeInstallation After Hours Service
HPE Deinstallation Service provides basic deinstallation of Hewlett Packard Enterprise branded equipment as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The Deinstallation Service is part of a suite of HPE Integration and Performance Services that is designed to give you the peace of mind that comes from knowing your products have been deinstalled by a Hewlett Packard Enterprise specialist in accordance with the manufacturer’s product documentation.
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