Technology Services

HPE StoreOnce single node System Installation and Startup Operational Service provides planning, service deployment, installation verification testing (IVT), and an orientation session to help you deploy the features and functionality of the HPE StoreOnce Systems in your network environment. This operational service covers the installation and configuration of the HPE StoreOnce 2xxx, 3xxx, 4xxx, 51xx, and 55xx Gen3 single node systems and the 36xx, 5200, 5250, and 5650 Gen4 single node systems.

HPE Installation and Startup Service for Linux Operating Systems is available as two service packages. Package 1 is a fixed-price, fixed-content service, while Package 2 is available as a custom-quoted service based on a Statement of Work (SOW).

Package 1 includes the onsite installation, configuration, and startup activities in support of the Linux distributions identified under 'Service eligibility,' delivered on one supported HPE ProLiant server platform. This service will provide for the installation of the Linux operating system (OS) and TCP/IP network protocol, as well as for their integration into your network environment, including network interface card (NIC) configuration and basic orientation on product usage.

Package 2 may include any or all of the service deliverables included in Package 1 as well as more complex deliverables.

Deliverables, such as a Sendmail or Postfix configuration, DNS configuration of network applications, application configuration, cluster configuration, installation or configuration of high-availability clustering products (e.g., HPE Serviceguard), and installation or configuration of Kickstart (SUSE remote/automated installation utilities). The actual work to be performed in Package 2 will be identified in an SOW.

For a smooth startup, HPE StoreOnce Recovery Manager Central Software Installation and Startup Service provides deployment of your HPE StoreOnce Recovery Manager Central software, with features designed to both help ensure proper installation in your storage environment and increase the benefit from your storage investment.

Complementing your new HPE StoreOnce Recovery Manager Central storage software, HPE StoreOnce Recovery Manager Central Software
Installation and Startup Service provides a set of features associated with deployment of your licensed HPE StoreOnce Recovery Manager
Central software products into operation. With the assistance of your designated IT storage administrator, an HPE service specialist deploys
your HPE StoreOnce Recovery Manager Central software as more fully described in this document.

This is a one-day service and provides a limited implementation to help you get HPE Recovery Manager Central Software up and running quickly and to provide a demonstration of the product’s key features using sample or test data only.

This service is applicable only to supported environments. Scripting is not within the scope of the service, but can be accommodated at additional charge (scripting can help enable integration and end-to-end automation within your organization’s environment).

HPE SimpliVity 380 Onsite Software Installation and Startup Service ensures the successful implementation of your HPE SimpliVity 380 hyperconverged infrastructure. Our on-site experts will install and configure your HPE SimpliVity 380 software to jumpstart your investment, support your IT staff, and accelerate time-to-value. This service provides planning, service deployment, installation verification testing (IVT), and an orientation session to facilitate deployment of the features and functionality of an HPE SimpliVity 380 product as more fully described in the Service features table.

HPE SimpliVity Software and Firmware Update Service ensures the successful update of your HPE SimpliVity appliance and Legacy SimpliVity infrastructure. Our remote or on-site experts will guide you through every step of the process accelerate time-to-value. This service provides planning, service deployment, installation verification testing (IVT), and an orientation session to facilitate deployment of the features and functionality of an HPE SimpliVity product as more fully described in the Service Features table on page 2.

HPE Serviceguard for Linux is a specialized Hewlett Packard Enterprise product for protecting mission-critical applications from hardware and software failures. This product allows multiple nodes to be organized into an enterprise cluster that is capable of supporting a highly available application. With HPE Serviceguard for Linux Implementation Service, Hewlett Packard Enterprise consultants utilize time-tested processes that provide all the variables necessary for a successful implementation of HPE Serviceguard on a Linux system.

The service encompasses two stages: analysis and planning, and implementation.

Analysis and planning
In this stage, HPE will review your computing environment for the HPE Serviceguard for Linux cluster, including hardware, software, and applications to determine compatibility with HPE Serviceguard. HPE will provide documentation of system and/or application issues that must beaddressed and resolved prior to implementation. HPE will also conduct a planning meeting to review recommendations and help you develop the project plan.

Implementation
In the implementation stage, HPE will install and custom configure HPE Serviceguard for Linux software, automate startup and shutdown scripts, and perform the creation of one application package. HPE will also demonstrate functionality of the high-availability cluster through successful completion of the agreed-upon test plan and document the cluster configuration. Operational procedures impacted by the installation of HPE Serviceguard will also be documented. Due to the complexity of high-availability environments, HPE custom support services are highly recommended for those who are new to the Serviceguard environment.

The following options are recommended for a basic cluster installation and configuration:
• HPE Serviceguard for Linux Startup Service (Fixed Support Service)
• HPE Serviceguard for Linux Startup Service (Flex Support Service)

Designed to provide a smooth startup, HPE 3PAR All-inclusive Single-system StoreServ Software Installation and Startup Service provides deployment of your HPE 3PAR storage software, helping to ensure proper installation in your storage environment as well as helping you increase the benefit from your storage investment.

Complementing your new HPE 3PAR All-inclusive Single-system software, HPE 3PAR All-inclusive Single-system Software Installation and Startup Service provides the necessary activities required to help you deploy Adaptive Optimization, Dynamic Optimization, File Persona, Priority Optimization, System Reporter, Virtual Copy, and provide an overview of Virtual Domains and Virtual Lock. With the assistance of your designated IT storage administrator, an HPE service specialist deploys your HPE 3PAR All-inclusive Single-system software as more fully described in the Service feature table.

Deployment of HPE Application Suite, Online Import, Recovery Manager Central, and Smart SAN for 3PAR products are excluded from this service. Separate services are available.

For HPE 3PAR Virtual Copy, this service provides a limited implementation to help you get Virtual Copy up and running quickly and to provide a demonstration of the product’s key features using sample or test data only. The following advanced deliverables are excluded from this service but are available via the HPE Data Replication Solution Service for HPE 3PAR Virtual Copy software:

• Implementation and testing of the HPE 3PAR Virtual Copy software configuration using production volumes or a production application

• Other services that address the unique requirements of your organization, such as verification of multiple applications you have configured; scripting; or integration and configuration of your applications by Hewlett Packard Enterprise, backup environment, or databases (Scripting can help enable integration and end-to-end automation within your organization’s environment.)

This service is applicable only for supported environments. Please refer to additional exclusions in the Service limitations section.

HPE 3PAR All-inclusive Multi-system Software Installation and Startup Service provides a limited implementation of the HPE 3PAR Remote Copy, Peer Motion, and Peer Persistence components of HPE 3PAR All-inclusive Multi-system Software. HPE 3PAR All-inclusive Multi-system Software is designed to provide enhanced availability and disaster recovery protection.

To help ensure a timely, cost-effective deployment that can help you to reduce risk and shorten your time to results, Hewlett Packard Enterprise service professionals efficiently handle your implementation tasks.

The service, which provides installation and startup for the HPE 3PAR Remote Copy, Peer Motion, and Peer Persistence functionality of HPE 3PAR All-inclusive Multi-system Software in your storage environment, is designed to help you get HPE 3PAR All-inclusive Multi-system Software up and running quickly and to provide a demonstration of the product’s key features using sample or test data only.

This service excludes implementation of the HPE Cluster Extension Software component of the HPE 3PAR All-inclusive Multi-system Software product, which provides host cluster failover. Deployment of the Cluster Extension software component is provided by ordering HPE Cluster Extension Solution Implementation Service (see publication 4AA1-2456ENN).

The following are excluded from this service but are available via the HPE Data Replication Solution Service for HPE 3PAR Remote Copy and Peer Persistence software:
• Implementation and testing of the HPE 3PAR Remote Copy and Peer Persistence software configuration using production volumes or a production application

• Other services that address the unique requirements of your organization, such as verification of multiple applications you have configured; scripting; or integration and configuration by HPE of your applications, backup environment, or databases

Please refer to additional exclusions in the Service limitations section.

For a smooth startup, HPE StoreOnce Recovery Manager Central Software Installation and Startup Service provides deployment of your HPE StoreOnce Recovery Manager Central software, with features designed to both help ensure proper installation in your storage environment and increase the benefit from your storage investment.

Complementing your new HPE StoreOnce Recovery Manager Central storage software, HPE StoreOnce Recovery Manager Central Software
Installation and Startup Service provides a set of features associated with deployment of your licensed HPE StoreOnce Recovery Manager
Central software products into operation. With the assistance of your designated IT storage administrator, an HPE service specialist deploys
your HPE StoreOnce Recovery Manager Central software as more fully described in this document.

This is a one-day service and provides a limited implementation to help you get HPE Recovery Manager Central Software up and running quickly and to provide a demonstration of the product’s key features using sample or test data only.

This service is applicable only to supported environments. Scripting is not within the scope of the service, but can be accommodated at additional charge (scripting can help enable integration and end-to-end automation within your organization’s environment).

HPE Firmware Update Analysis Service provides recommendations for firmware revision levels for selected HPE servers, storage products, network devices, and solutions, taking into account the relevant revision dependencies within your IT environment.

This service is sold as a block of four (4) hours of HPE Firmware Update Analysis Service work on a per-product basis. Your Hewlett Packard Enterprise sales representative will work with you to estimate the quantity of service product numbers recommended for your HPE product(s). HPE will perform service for the selected product based up the service features described in this document and will work toward the provision of them up to a maximum of four (4) hours. Additional service hours may be required to complete a firmware update analysis engagement for the selected product.

Maintaining current firmware revisions of HPE products can provide you with enhancements and help you avoid known problems. However, determining the correct firmware revisions and evaluating compatibility with other software and hardware within the IT infrastructure can be a complex process. Hewlett Packard Enterprise service specialists will help you evaluate the compatibility of certain selected non-HPE products with the HPE firmware product for which these service are purchased, and will work with you to help determine the appropriate HPE firmware updates needed. Please contact HPE for further information regarding the list of selected non-HPE products that may be evaluated as part of this service.

This service does not include firmware updates or the right to any firmware updates. Recommendations do not mean that such updates are available to customers, even if they are under a current support agreement with HPE. Customers may still need to purchase additional support contracts for recommended products. This service does not include the right to any updates. Please contact your Hewlett Packard Enterprise representative for information regarding the selected products for which this service is available.