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Le service HPE Customer Support Technical Assistance Day vous permet de personnaliser les tâches au-delà de la portée des services techniques standard de Hewlett Packard Enterprise. Nos spécialistes en services techniques hautement qualifiés peuvent vous aider à exécuter différentes activités d’évaluation, d’opérations et d’optimisation.
L’approche de Hewlett Packard Enterprise repose sur une analyse approfondie, une planification et une exécution rapide pour vous aider à relever les défis techniques auxquels vous êtes confrontés. En utilisant des techniques et des processus éprouvés résultant d’une vaste expérience dans de nombreux engagements réussis pour des entreprises clientes du monde entier, nos spécialistes techniques vous aident à réduire les coûts, les délais et les risques commerciaux généralement associés à un large éventail d’activités techniques, de gestion du changement et de gestion de projet. Le résultat final est une solution qui vous aidera à répondre aux besoins de votre entreprise.
Le Service HPE Customer Support Technical Assistance Day est disponible pour tous les produits pris en charge par Hewlett Packard Enterprise.
Ce service ne comprend pas les activités telles que l’installation et le déploiement, qui font partie d’un service distinct, le service HPE Installation and Deployment Assistance Day.
Pour vous aider à atteindre vos objectifs techniques et à réaliser vos projets, les services HPE Resource sont votre source d’approvisionnement en expertise et en compétences : spécialistes en gestion de projet ou en matériel/logiciels, consultants ITSM ou en stratégie. Ces différentes ressources peuvent être combinées efficacement pour répondre aux besoins spécifiques de votre société :
• Les ressources en gestion de projet HPE fournissent assistance administrative, méthodologie de projet et point de contact unique pour les besoins informatiques liés à votre projet.
• Les ressources techniques Matériel HPE assurent un accompagnement personnalisé et proactif (déploiement ou déplacement des unités matérielles, plans de configuration ou de mise à niveau, etc.) de manière à répondre aux besoins spécifiques de votre société et elles proposent une assistance complémentaire sur les systèmes installés.
• Les ressources techniques Logiciels HPE assurent un accompagnement personnalisé et proactif des logiciels pris en charge par HPE (installation, configuration, mise à niveau).
• Les ressources techniques HPE proposent des conseils ou des services liés à l’environnement client : matériel, logiciels d’infrastructure système et environnements virtualisés, y compris performances techniques et évaluation de capacité.
• Les consultants techniques HPE proposent des conseils ou des services en matière de performances et de sécurité et des recommandations conçus pour aider à maintenir une disponibilité élevée pour votre environnement.
Tous les services sont dispensés par des professionnels HPE hautement qualifiés et formés.
Le service HPE Apollo Installation and Startup offre l’installation de votre nouveau système HPE Apollo éligible, l’installation d’un système d’exploitation compatible (ou la vérification du système d’exploitation préinstallé), ainsi que la configuration de base des paramètres réseau du système d’exploitation pour établir la connectivité réseau, comme décrit plus en détail ci-dessous. Ce service est conçu pour vous aider à mettre en service votre nouveau système HPE Apollo et votre système d’exploitation en temps opportun et de manière professionnelle.
Le service HPE Apollo Installation and Startup offre l’installation de votre nouveau système HPE Apollo éligible, l’installation d’un système d’exploitation compatible (ou la vérification du système d’exploitation préinstallé), ainsi que la configuration de base des paramètres réseau du système d’exploitation pour établir la connectivité réseau, comme décrit plus en détail ci-dessous. Ce service est conçu pour vous aider à mettre en service votre nouveau système HPE Apollo et votre système d’exploitation en temps opportun et de manière professionnelle.
HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.
HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.
HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
In addition to traditional technical support, HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, service cases and support contracts covered under the HPE Tech Care Service. Customers can more easily manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care Service provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.
HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.
HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.
HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
In addition to traditional technical support, HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, service cases and support contracts covered under the HPE Tech Care Service. Customers can more easily manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care Service provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.
HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.
HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.
HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
In addition to traditional technical support, HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, service cases and support contracts covered under the HPE Tech Care Service. Customers can more easily manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care Service provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.
HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.
HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.
HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
In addition to traditional technical support, HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, service cases and support contracts covered under the HPE Tech Care Service. Customers can more easily manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care Service provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.
* Les prix peuvent varier selon le revendeur local.