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HPE CDMR Next Business Day Proactive Care Advanced Service 3 year
Le service HPE Proactive Care Advanced étend le périmètre du service HPE Proactive Care. Il est conçu pour vous apporter de nombreux avantages, en particulier : maximiser le retour sur vos investissements informatiques, maintenir la stabilité de votre infrastructure IT, atteindre les objectifs établis pour vos projets informatiques et commerciaux, réduire les coûts opérationnels et réduire la charge de travail de votre personnel informatique pour lui permettre de se consacrer aux tâches prioritaires. Votre responsable de compte support HPE (ASM) formule des recommandations personnalisées sur les plans technique et opérationnel, et vous fait part des meilleures pratiques tirées de l'expérience de HPE en matière de support technique. HPE Proactive Care Advanced vous aide à gagner du temps par une surveillance et une analyse en temps réel des appareils connectés à HPE et en générant des rapports personnalisés et proactifs qui comportent des recommandations visant à anticiper les problèmes de votre infrastructure IT. Votre ASM peut également faire bénéficier vos ressources IT de conseils et d'assistance dans le cadre de projets spécifiques, de l'amélioration des performances et autres besoins techniques.
En cas d'incident, une réponse rapide et complète est nécessaire pour réduire l'impact sur vos activités. En réponse à votre appel, un spécialiste de solution technique (TSS) Hewlett Packard Enterprise vous propose un service par téléphone efficace visant à la résolution rapide de l'incident. Pour les incidents de Gravité 1, un responsable des événements critiques (ou CEM pour Critical Event Manager) est chargé de gérer le dossier et de vous communiquer des informations régulières sur le dossier et sur l'avancement de la solution.
HPE Proactive Care Advanced utilise la technologie de support à distance pour superviser les appareils et collecter des données, ce qui permet d'accélérer la prise en charge et les services. Pour bénéficier de ce service d'assistance, il est impératif que la version la plus récente de Remote Support Technology soit installée.
Pour bien démarrer
Vendu par:
HPE
Les prix affichés des produits ne comprennent pas les taxes et les frais d’expédition applicables.
Optimisez votre HPE CDMR Next Business Day Proactive Care Advanced Service 3 year
HPE Proactive Care Advanced vous aide à gérer votre infrastructure avec les fonctionnalités vous offrant les avantages suivants :
Personnalisation et responsabilisation renforcées par un ASM désigné, qui collabore sur site avec votre équipe informatique de manière à diffuser les meilleures pratiques et des conseils techniques Hewlett Packard Enterprise adaptés à vos besoins et projets informatiques
Résolution accélérée des incidents à travers un dialogue avec des ressources qualifiées, expérimentées et des experts en solutions qui gèrent les cas dans leur ensemble
En cas d’incident de Gravité 1, un responsable CEM assigné accélerera la résolution en vous fournissant des informations régulières sur l’avancement des opérations
Recommandations en matière de version du microprogramme et d’application des correctifs logiciels sur les produits pris en charge, pour identifier les risques et les problems
Proactives régulières sur les appareils, pour s’assurer que les configurations sont cohérentes et conformes aux meilleures pratiques HPE
Vous pouvez accéder aux services et conseils techniques de spécialistes Hewlett Packard Enterprise, pour accompagner votre équipe et l’enrichir de compétences et de fonctionnalités spécifiques
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