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HPE CDMR Next Business Day Proactive Care Service 3 year
HPE Proactive Care offre un ensemble intégré de services réactifs et proactifs, conçus pour vous aider à améliorer la stabilité et le fonctionnement de votre infrastructure convergée, dans le but d’améliorer vos résultats commerciaux. Dans un environnement convergent et virtualisé complexe, de nombreux composants ont besoin de fonctionner ensemble efficacement. HPE Proactive Care a été spécifiquement conçu pour prendre en charge les appareils dans ces environnements, en offrant une solution de support amélioré qui couvre les serveurs, les systèmes d’exploitation, les hyperviseurs, le stockage, les SAN et les réseaux.
En cas d’incident de service, HPE Proactive Care assure une expérience téléphonique améliorée avec l’accès à des techniciens spécialisés en solutions qui géreront votre dossier du début à la fin pour en limiter l’impact sur votre activité, tout en vous aidant à résoudre plus rapidement les problèmes critiques. Hewlett Packard Enterprise utilise des procédures de gestion des incidents élaborées destinées à résoudre rapidement les incidents complexes.
De plus, les spécialistes de solutions techniques qui assurent le support HPE Proactive Care sont équipés de technologies et outils d’automatisation conçus pour limiter les temps d’arrêt et accroître la productivité
Pour bien démarrer
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Optimisez votre HPE CDMR Next Business Day Proactive Care Service 3 year
Le service HPE Proactive Care vous aide à améliorer votre retour sur investissement au sein d'une infrastructure convergente grâce à différentes prestations :
Résolution accélérée des incidents à travers un dialogue avec des ressources qualifiées, expérimentées et experts en solutions qui gèrent les problèmes du début à la fin.
Recommandations en matière de version des microprogrammes et de correctifs logiciels pour les produits pris en charge afin d'éviter les problèmes
Identification des risques et des problèmes à travers des analyses proactives régulières des équipements, qui permettent de s'assurer que les configurations sont cohérentes et conformes aux meilleures pratiques Hewlett Packard Enterprise
Accès à un Responsable technique de compte HPE à distance, capable de fournir des conseils et des instructions sur les problèmes, les risques, ainsi que des recommandations identifiées par la technologie de support à distance
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