Installation of Hardware Support Services

HPE Customer Support Technical Assistance Day Service provides you with the flexibility to customize tasks beyond the scope of Hewlett Packard Enterprise’s standard technical services. Highly trained technical service specialists can assist you with a variety of operational, optimization, and assessment activities.

Hewlett Packard Enterprise’s approach is based on thorough analysis, planning, and rapid execution to help address the technical challenges you face. Using proven techniques and processes gained from extensive experience in many successful engagements for enterprise clients worldwide, our technical specialists help you reduce the cost, timeframe, and business risk typically associated with a broad range of technical, change management, and project management activities. The end result is a solution that will help you to meet your business needs.

HPE Customer Support Technical Assistance Day Service is available for all Hewlett Packard Enterprise supported products.

This service does not include installation and deployment-related activities, which are part of a separate service, HPE Installation & Deployment Assistance Day Service.

HPE Resource Services is your source for project management, software and hardware technical specialists, IT service management (ITSM), and business critical consultancy to assist you in meeting your project or technical goals. There are multiple resources available that can be combined to meet the unique needs of your organization:

• HPE project management resources provide administrative assistance, disciplined project methodology, and a single point of contact for your IT project needs.

• HPE hardware technical resources provide customized proactive hardware support, such as assisting with your hardware deployment, moves, configuration, or upgrade plans, to meet the specific needs of your organization and provide complementary assistance on the installed system.

• HPE software technical resources provide customized proactive assistance and support for HPE-supported software installation, configuration, and upgrades.

• HPE technical resources can provide advices and/or services related to customer environment, hardware, system infrastructure software, and virtualized environment, including technical performance and capacity assessment.

• HPE Technical Consultant resources can provide advices and/or services in the areas of availability, security, and performance, and deliver guidance intended to help maintain your high-availability environment.

All of these services are delivered by highly skilled and trained professionals from HPE.

HPE Apollo Installation and Startup provides for the installation of your new eligible HPE Apollo system, along with the installation of one eligible operating system (or verification of one factory installed operating system) and the basic configuration of the operating system network parameters to establish network connectivity as more fully described below. This service is designed to assist you in bringing your new HPE Apollo System and operating system into operation in a timely and professional manner.

HPE Apollo Installation and Startup provides for the installation of your new eligible HPE Apollo system, along with the installation of one eligible operating system (or verification of one factory installed operating system) and the basic configuration of the operating system network parameters to establish network connectivity as more fully described below. This service is designed to assist you in bringing your new HPE Apollo System and operating system into operation in a timely and professional manner.

The HPE Installation Service provides for the basic installation of Hewlett Packard Enterprise branded equipment, software products, as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The HPE Installation Service is part of a suite of HPE deployment services that are designed to give you the peace of mind that comes from knowing your HPE and HPE-supported products have been installed by a Hewlett Packard Enterprise specialist in accordance with the manufacturer’s product documentation.

HPE Installation and Startup of HPE ProLiant servers provides for the installation of your new HPE ProLiant server and eligible operating system. This service will assist you in bringing your new HPE ProLiant server and operating system into operation in a timely and professional manner.

The HPE Installation Service provides for the basic installation of Hewlett Packard Enterprise branded equipment, software products, as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The HPE Installation Service is part of a suite of HPE deployment services that are designed to give you the peace of mind that comes from knowing your HPE and HPE-supported products have been installed by a Hewlett Packard Enterprise specialist in accordance with the manufacturer’s product documentation.

HPE Installation and Startup Service for HPE BladeSystem Infrastructure (OS only) and supported operating systems provide for the installation of an HPE BladeSystem c-Class enclosure, HPE ProLiant c-Class and Integrity server blades, storage blades, SAN switch blades, HPE Virtual Connect modules (Ethernet and Fibre Channel), Ethernet network interconnects, and InfiniBand, as well as the installation of one supported operating system type (Windows® or Linux®).

This fixed-price/fixed-deliverable service is designed for needs of the BladeSystem c-class infrastructure. For more advanced installation and configuration requirements, customized installation is available.

HPE Installation Service provides for the basic installation of Hewlett Packard Enterprise branded equipment, software products, as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The Installation Service is part of a suite of HPE deployment services that are designed to give you the peace of mind that comes from knowing your HPE and HPE-supported products have been installed by a Hewlett Packard Enterprise specialist in accordance with the manufacturer’s product documentation.

Complementing HPE 4400 Enterprise Virtual Array or HPE P6300 Enterprise Virtual Array, the HPE EVA4400 and P6300 Disk Array Installation and Startup Service provides the necessary activities required to deploy the customer’s disk array into operation.

This service covers HPE EVA4400 arrays, HPE EVA4400 starter kits, and HPE P6300 EVA arrays, including both starter and combo kit models.

The service provides the necessary activities required to deploy the HPE EVA disk arrays into operation. With the assistance of the designated IT storage administrator, an HPE service specialist plans, designs, and deploys a customized array configuration.