Installation of Hardware Support Services

HPE Data Privacy Services bring your organization the necessary infrastructure support to help you protect and optimize sensitive data across the entire IT lifecycle, while accelerating business innovation and complying with data security regulations. The need for data privacy solutions and infrastructure support continues to rise at a very high rate due to changes in government regulations and the business risk mitigation associated with material management and control. When your organization is retiring systems, upgrading storage and servers, returning leased equipment, or redeploying data storing devices, it is critical that you take steps to protect the company information they contain. Simply deleting the files on the hard drive, however, is not enough to make the data permanently inaccessible.

HPE Data Sanitization Services provide the skilled resources and tools to help your organization address this important but often overlooked security risk. Using specialized software techniques, an HPE service specialist or authorized service partner will help ensure that data cannot be reconstructed or retrieved from hard disk media in your server and storage devices. These services offer you a smart alternative or augmentation to physical hardware destruction by executing procedures to remove data from disk media.

HPE Customer Support Technical Assistance Day Service provides you with the flexibility to customize tasks beyond the scope of Hewlett Packard Enterprise’s standard technical services. Highly trained technical service specialists can assist you with a variety of operational, optimization, and assessment activities.

Hewlett Packard Enterprise’s approach is based on thorough analysis, planning, and rapid execution to help address the technical challenges you face. Using proven techniques and processes gained from extensive experience in many successful engagements for enterprise clients worldwide, our technical specialists help you reduce the cost, timeframe, and business risk typically associated with a broad range of technical, change management, and project management activities. The end result is a solution that will help you to meet your business needs.

HPE Customer Support Technical Assistance Day Service is available for all Hewlett Packard Enterprise supported products.

This service does not include installation and deployment-related activities, which are part of a separate service, HPE Installation & Deployment Assistance Day Service.

HPE Resource Services is your source for project management, software and hardware technical specialists, IT service management (ITSM), and business critical consultancy to assist you in meeting your project or technical goals. There are multiple resources available that can be combined to meet the unique needs of your organization:

• HPE project management resources provide administrative assistance, disciplined project methodology, and a single point of contact for your IT project needs.

• HPE hardware technical resources provide customized proactive hardware support, such as assisting with your hardware deployment, moves, configuration, or upgrade plans, to meet the specific needs of your organization and provide complementary assistance on the installed system.

• HPE software technical resources provide customized proactive assistance and support for HPE-supported software installation, configuration, and upgrades.

• HPE technical resources can provide advices and/or services related to customer environment, hardware, system infrastructure software, and virtualized environment, including technical performance and capacity assessment.

• HPE Technical Consultant resources can provide advices and/or services in the areas of availability, security, and performance, and deliver guidance intended to help maintain your high-availability environment.

All of these services are delivered by highly skilled and trained professionals from HPE.

HPE Apollo Installation and Startup provides for the installation of your new eligible HPE Apollo system, along with the installation of one eligible operating system (or verification of one factory installed operating system) and the basic configuration of the operating system network parameters to establish network connectivity as more fully described below. This service is designed to assist you in bringing your new HPE Apollo System and operating system into operation in a timely and professional manner.

HPE Apollo Installation and Startup provides for the installation of your new eligible HPE Apollo system, along with the installation of one eligible operating system (or verification of one factory installed operating system) and the basic configuration of the operating system network parameters to establish network connectivity as more fully described below. This service is designed to assist you in bringing your new HPE Apollo System and operating system into operation in a timely and professional manner.

Designed to provide a smooth startup, the HPE StoreVirtual 3000 System Installation, Startup, and Add-On Service provides deployment of your HPE StoreVirtual 3000 System, ensuring proper installation in your storage environment as it helps you increase the benefit from your storage investment.

The service provides activities required to help you deploy your HPE StoreVirtual 3000 System into operation. With the assistance of your designated IT storage administrator, a Hewlett Packard Enterprise service specialist deploys your storage product as more fully described in the ‘Service features’ table below.

When ordered with hardware upgrade products, this service also provides deployment of hardware upgrades to your existing HPE StoreVirtual 3000 System. The service includes the following:

• For new installations, configuration and presentation of a test virtual volume using non-production data for up to two hosts

• For storage hardware upgrades, installation and configuration of the upgrade products as further detailed below

Reconfiguration of your existing storage—for example, Virtual volumes, hosts, or a SAN—is outside the scope of this service. Please refer to additional exclusions in the ‘Service limitations’ section below.

Designed to provide a smooth startup, the HPE StoreVirtual 3000 System Installation, Startup, and Add-On Service provides deployment of your HPE StoreVirtual 3000 System, ensuring proper installation in your storage environment as it helps you increase the benefit from your storage investment.

The service provides activities required to help you deploy your HPE StoreVirtual 3000 System into operation. With the assistance of your designated IT storage administrator, a Hewlett Packard Enterprise service specialist deploys your storage product as more fully described in the ‘Service features’ table below.

When ordered with hardware upgrade products, this service also provides deployment of hardware upgrades to your existing HPE StoreVirtual 3000 System. The service includes the following:

• For new installations, configuration and presentation of a test virtual volume using non-production data for up to two hosts

• For storage hardware upgrades, installation and configuration of the upgrade products as further detailed below

Reconfiguration of your existing storage—for example, Virtual volumes, hosts, or a SAN—is outside the scope of this service. Please refer to additional exclusions in the ‘Service limitations’ section below.

HPE StoreEver MSL Tape Library Installation and Startup Service provides for the installation of HPE Storage libraries, including library subcomponents, into SAN environments. This service specifically provides for the installation and startup of HPE StoreEver MSL Tape Libraries.

HPE StoreEver MSL Tape Library Installation and Startup Service provides for the installation of HPE Storage libraries, including library subcomponents, into SAN environments. This service specifically provides for the installation and startup of HPE StoreEver MSL Tape Libraries.

HPE StoreOnce single node Catalyst Startup Service provides implementation and verification of the backup and remote copy features of HPE StoreOnce Catalyst functionality.

This service provides a basis for the implementation of HPE StoreOnce Catalyst software, and the testing services necessary to deploy increased functionality to branch offices or move data between data centers on your HPE StoreOnce environment. HPE StoreOnce Catalyst software for HPE StoreOnce Backup allows clients to deduplicate data on media servers or backup servers before it is transferred to a centralized HPE StoreOnce Backup system.

The service is offered for one StoreOnce single-node appliance only, covering Catalyst, StoreOnce VSA, Cloud Bank Storage or StoreOnce VSA and VTL/NAS. The service is not offered as a standalone product and must be included with a StoreOnce single-node appliance, covering Catalyst, Cloud Bank Storage and StoreOnce VSA or StoreOnce VSA and VTL/NAS.

This Catalyst startup service provides setup of HPE StoreOnce Catalyst, and creates one Catalyst or Catalyst Cloud Bank Storage store on one StoreOnce single-node appliance, or up to five StoreOnce VTLs or up to five StoreOnce NAS shares. As part of this service, Hewlett Packard Enterprise will take you through the HPE StoreOnce Catalyst features, prepare your organization to architect and deploy the HPE StoreOnce Catalyst design into your production environment, and explain how you can build and enhance StoreOnce Catalyst stores.