Services and Support

HPE Installation and Startup Service for HPE OneView for VMware vCenter is a basic fixed-price, fixed-scope service that includes the installation and configuration of HPE OneView for VMware vCenter virtual appliance on a supported HPE ProLiant server preconfigured with a supported VMware® vSphere hypervisor.

This service includes a pre-installation session with an HPE service specialist, followed by installation and basic configuration of HPE OneView for VMware vCenter on the appropriate supported server platform. The service will also include testing and verification of the installed HPE OneView for VMware vCenter Software and will conclude with an orientation session to help familiarize your staff with product usage.

For a smooth startup, HPE StoreOnce Recovery Manager Central Software Installation and Startup Service provides deployment of your
HPE StoreOnce Recovery Manager Central software, with features designed to both help ensure proper installation in your storage
environment and increase the benefit from your storage investment.

Complementing your new HPE StoreOnce Recovery Manager Central storage software, HPE StoreOnce Recovery Manager Central Software
Installation and Startup Service provides a set of features associated with deployment of your licensed HPE StoreOnce Recovery Manager
Central software products into operation. With the assistance of your designated IT storage administrator, an HPE service specialist deploys
your HPE StoreOnce Recovery Manager Central software as more fully described in this document.

HPE Installation and Startup of HPE ProLiant servers provides for the installation of your new HPE ProLiant server and eligible operating system. This service will assist you in bringing your new HPE ProLiant server and operating system into operation in a timely and professional manner.

HPE StoreEver MSL Tape Library Installation and Startup Service provides for the installation of HPE Storage libraries, including library
subcomponents, into SAN environments. This service specifically provides for the installation and startup of HPE StoreEver MSL Tape Libraries.

HPE StoreEver MSL Tape Library Installation and Startup Service provides for the installation of HPE Storage libraries, including library
subcomponents, into SAN environments. This service specifically provides for the installation and startup of HPE StoreEver MSL Tape Libraries.

HP Hardware Support Onsite Call-to-Repair Service provides an IT manager with a team of support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe from the initial service request. You have the flexibility to choose between service-level options featuring different call-to-repair times, with or without defective media retention, to address your specific service needs.

HPE Firmware Update Implementation Service is a technical service that provides the implementation of firmware updates for selected HPE server, storage, and solution products, taking into account the relevant revision dependencies within your IT environment. For selected storage products, this service provides operating system update implementation and an option for on-site delivery assistance.
Please contact your HPE representative for information regarding the selected products for which these services are available.

The Firmware Update Implementation Service is sold in blocks representing deliverables of work on a per product basis. Multiple quantities of the Firmware Update Implementation Service product numbers may be required to complete a firmware update implementation engagement for the selected product.

HPE Firmware Update Analysis Service provides recommendations for firmware revision levels for selected HPE servers, storage products, network devices, and solutions, taking into account the relevant revision dependencies within your IT environment.

This service is sold as a block of four (4) hours of HPE Firmware Update Analysis Service work on a per-product basis. Your Hewlett Packard Enterprise sales representative will work with you to estimate the quantity of service product numbers recommended for your HPE product(s). HPE will perform service for the selected product based up the service features described in this document and will work toward the provision of them up to a maximum of four (4) hours. Additional service hours may be required to complete a firmware update analysis engagement for the selected product.

HPE Firmware Update Implementation Service is a technical service that provides the implementation of firmware updates for selected HPE server, storage, and solution products, taking into account the relevant revision dependencies within your IT environment. For selected storage products, this service provides operating system update implementation and an option for on-site delivery assistance.
Please contact your HPE representative for information regarding the selected products for which these services are available.

The Firmware Update Implementation Service is sold in blocks representing deliverables of work on a per product basis. Multiple quantities of the Firmware Update Implementation Service product numbers may be required to complete a firmware update implementation engagement for the selected product.