HPE Universal Video Platform
Struggling to reduce customer churn by offering new, relevant video services because you are locked into your current middleware provider? HPE Universal Video Platform solution is a micro services based platform that harmonizes the integration of TV platforms with telco network elements to enable customer engagement with video services and applications. The solution is a single platform for IPTV, OTT and VOD services that is scalable, customizable and orchestrates new applications on top of existing TV middleware so content service providers (CSP) can customize and target video campaigns and manage customer information to offer more relevant video services.
- Delivers social media interaction channels for CSP customers, such as Facebook® Messenger.
- Provides a social media interaction channel allowing CSPs to develop a chatting bot for further customer engagement.
Run Relevant Video Campaigns
HPE Universal Video Platform solution can trigger offer activation based on certain criteria. The micro service architecture allows the content service provider (CSP) to customize and modify the criteria of an offer activation without the need for a new development cycle.
The solution can deliver and activate promotional offers by the CSP building an activation bot that will run based on specific time and duration.
Send short announcements of additional services or offers that are triggered by the solution platform. For instance, when a new movie offer is added into the platform, customers will automatically receive a Facebook message or a tweet.
Comprehensive TV Account and Device Management
The HPE Universal Video Platform solution uses micro services to define applications that perform basic account management functions such as account provisioning, updates, suspension, and modifications. It enables the activation or deactivation of offers and services onto TV accounts.
Adaptation of the content service providers' (CSPs) customer data model with the middleware data model without requiring spend on appliance customization.
Performs client authentications and authorizations either by offering a single sign-on (SSO) module or by integrating with the content service providers (CSPs) existing SSO.
Delivers basic management of device addition or removal within the customer's account.
Performs mass client version upgrades and downgrades without impacting network performance.
Create New Video Services
HPE Universal Video Platform solution monetizes existing services on the TV middleware through multichannel purchase enabling integration with standard telco elements such as Unstructured Supplementary Service Data (USSD), Short Message Service (SMS), or Interactive Voice Response (IVR).
Create new video services from the data analysis of customer service providers (CSPs), operations support system (OSS), business support systems (BSS), and TV middleware.
The solution detects all available TV services from middleware to bundle them as single offer.
Identify, create and manage added live TV channels and VOD services for CPS customers.
Automated and Integrated Billing
HPE Universal Video Platform solution integrates with TV middleware to extract the purchases of users and build the relevant call detailed report (CDR) with enriched customer information.
Enables integration with many billing systems in the CSP network such as IN system for prepaid users, or payment gateway for credit card payment.
Executes purchase transactions on behalf of the middleware through online charging.
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