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HPE Data Replication Solution Service for HPE 3PAR and HPE Primera Remote Copy provides implementation of the HPE 3PAR and HPE Primera Storage System’s Remote Copy product. This service provides the analysis, design, implementation, and testing services necessary to deploy Remote Copy functionality.

HPE Remote Copy provides enhanced availability and disaster recovery protection. To help ensure a timely, cost-effective deployment that reduces risk and shortens your time to results, HPE service professionals efficiently handle the entire gamut of complex implementation tasks. The service is offered at three service levels, ranging from installation and startup through comprehensive implementation tailored to address the specific needs of your HPE 3PAR and HPE Primera storage environment. Three levels of service are offered:
The Level I service is designed to help you get HPE Remote Copy up and running quickly and to provide a demonstration of the product’s key features using sample or test data only.

The Level II service provides implementation and testing of the HPE Remote Copy configuration using volumes you designate and verifies operation of the volumes with one Customer-configured application.

The Level III service is a tailored service based on a Statement of Work (SOW) created by HPE that addresses your organization’s unique requirements not included in Level I and II services. The Level III service can accommodate verification of more than one application you have configured; scripting; or integration and configuration by HPE of your applications, backup environment, or databases.

HPE Data Replication Solution Service for HPE 3PAR and HPE Primera Remote Copy provides implementation of the HPE 3PAR and HPE Primera Storage System’s Remote Copy product. This service provides the analysis, design, implementation, and testing services necessary to deploy Remote Copy functionality.

HPE Remote Copy provides enhanced availability and disaster recovery protection. To help ensure a timely, cost-effective deployment that reduces risk and shortens your time to results, HPE service professionals efficiently handle the entire gamut of complex implementation tasks. The service is offered at three service levels, ranging from installation and startup through comprehensive implementation tailored to address the specific needs of your HPE 3PAR and HPE Primera storage environment. Three levels of service are offered:
The Level I service is designed to help you get HPE Remote Copy up and running quickly and to provide a demonstration of the product’s key features using sample or test data only.

The Level II service provides implementation and testing of the HPE Remote Copy configuration using volumes you designate and verifies operation of the volumes with one Customer-configured application.

The Level III service is a tailored service based on a Statement of Work (SOW) created by HPE that addresses your organization’s unique requirements not included in Level I and II services. The Level III service can accommodate verification of more than one application you have configured; scripting; or integration and configuration by HPE of your applications, backup environment, or databases.

HPE Serviceguard for Linux is a specialized Hewlett Packard Enterprise product for protecting mission-critical applications from hardware and software failures. This product allows multiple nodes to be organized into an enterprise cluster that is capable of supporting a highly available application. With HPE Serviceguard for Linux Implementation Service, Hewlett Packard Enterprise consultants utilize time-tested processes that provide all the variables necessary for a successful implementation of HPE Serviceguard on a Linux system. The service encompasses two stages: analysis and planning, and implementation.

Analysis and planning
In this stage, HPE will review your computing environment for the HPE Serviceguard for Linux cluster, including hardware, software, and applications to determine compatibility with HPE Serviceguard. HPE will provide documentation of system and/or application issues that must beaddressed and resolved prior to implementation. HPE will also conduct a planning meeting to review recommendations and help you develop the project plan.

Implementation
In the implementation stage, HPE will install and custom configure HPE Serviceguard for Linux software, automate startup and shutdown scripts, and perform the creation of one application package. HPE will also demonstrate functionality of the high-availability cluster through successful completion of the agreed-upon test plan and document the cluster configuration. Operational procedures impacted by the installation of HPE Serviceguard will also be documented. Due to the complexity of high-availability environments, HPE custom support services are highly recommended for those who are new to the Serviceguard environment.

The following options are recommended for a basic cluster installation and configuration:
• HPE Serviceguard for Linux Startup Service (Fixed Support Service)
• HPE Serviceguard for Linux Startup Service (Flex Support Service)

HPE 3PAR Peer Persistence Software Installation and Startup Service provides implementation of the HPE 3PAR Peer Persistence software product. This service provides the analysis, implementation, and testing services necessary for you to deploy HPE 3PAR Peer Persistence functionality.

HPE 3PAR Peer Persistence software provides enhanced availability and disaster recovery protection. To help ensure a timely, cost-effective deployment that reduces risk and shortens your time to results, Hewlett Packard Enterprise service professionals efficiently handle your implementation tasks. The service provides installation and startup for HPE 3PAR Peer Persistence software in your storage environment. The service:

Helps you get HPE 3PAR Peer Persistence software up and running quickly and provides a demonstration of the product’s key features using sample or test data only

Enables implementation of automatic transparent failover from one HPE 3PAR storage array to another Implementation and configuration of host or host cluster failover is not included in the service. Separate HPE implementation services are available to configure host failover

HPE Firmware Update Analysis Service provides recommendations for firmware revision levels for selected HPE servers, storage products, network devices, and solutions, taking into account the relevant revision dependencies within your IT environment.

This service is sold as a block of four (4) hours of HPE Firmware Update Analysis Service work on a per-product basis. Your Hewlett Packard Enterprise sales representative will work with you to estimate the quantity of service product numbers recommended for your HPE product(s). HPE will perform service for the selected product based up the service features described in this document and will work toward the provision of them up to a maximum of four (4) hours. Additional service hours may be required to complete a firmware update analysis engagement for the selected product. Maintaining current firmware revisions of HPE products can provide you with enhancements and help you avoid known problems. However, determining the correct firmware revisions and evaluating compatibility with other software and hardware within the IT infrastructure can be a complex process. Hewlett Packard Enterprise service specialists will help you evaluate the compatibility of certain selected non-HPE products with the HPE firmware product for which these service are purchased, and will work with you to help determine the appropriate HPE firmware updates needed. Please contact HPE for further information regarding the list of selected non-HPE products that may be evaluated as part of this service.

This service does not include firmware updates or the right to any firmware updates. Recommendations do not mean that such updates are available to customers, even if they are under a current support agreement with HPE. Customers may still need to purchase additional support contracts for recommended products. This service does not include the right to any updates. Please contact your Hewlett Packard Enterprise representative for information regarding the selected products for which this service is available.