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- HPE 5Y Tech Care Basic wDMR Service HW Only
HPE 5Y Tech Care Basic wDMR Service HW Only
HPE Tech Care è il servizio di supporto operativo per i prodotti hardware e software HPE (incluse le versioni as-a-service e on-premise). Il servizio HPE Tech Care consente ai team IT di focalizzarsi sull’innovazione del business, attraverso la ricerca proattiva di migliori modalità operative, anziché limitarsi alla semplice risposta reattiva ai problemi.
Il servizio HPE Tech Care offre accesso diretto a specialisti dei singoli prodotti e a istruzioni tecniche generiche che favoriscono la riduzione dei rischi e agevolano i clienti nella costante ricerca di modalità operative più efficienti. I clienti del servizio HPE Tech Care possono ricevere assistenza tramite vari canali come telefono, chat in tempo reale, registrazione automatica degli incidenti e forum moderati da HPE con tempi di risposta definiti. I clienti possono accedere a risorse tecniche esperte con competenze specifiche su componenti hardware e/o software nel contesto di un particolare carico di lavoro, sollevando il cliente dall’obbligo di rispondere a domande di valutazione o autorizzazione.
Il servizio HPE Tech Care va oltre il tradizionale supporto offrendo istruzioni tecniche generiche per l’operatività, la gestione e la sicurezza dei prodotti supportati.
Oltre all’assistenza tecnica tradizionale, il servizio HPE Tech Care include l’accesso al portale dei servizi HPE, un’esperienza digitale personalizzata e ottimizzata che fornisce dati immediatamente fruibili su prodotti HPE, casi di assistenza e contratti di supporto coperti dal servizio HPE Tech Care. I clienti possono gestire più facilmente i propri asset riconoscendo i vari prodotti installati nell’ambiente del cliente e le modalità di interazione reciproca di tali prodotti. Con i nuovi tool self-service i clienti possono eseguire determinate attività senza dover aprire una richiesta di supporto, nonché accedere a un portale di risorse didattiche selezionate. Attraverso il servizio HPE Tech Care, è possibile accedere a risorse HPE utili per promuovere l’eccellenza operativa e l’ottimizzazione delle prestazioni, dall’edge al cloud.
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250,31 €
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0
articoli Selezionato per il confronto
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10 di 88 articoli
HPE 5 Year Tech Care Basic wDMR ML30 Gen10 Plus Service
HS8G7E
0--true--true
A partire da0/Di pi羅 con HPEFS
HPE 5 Year Tech Care Basic wDMR DL160 Gen10 Service
HV6T8E
0--true--true
A partire da0/Di pi羅 con HPEFS
HPE 5 Year Tech Care Basic wDMR DL180 Gen10 Service
HV6W5E
0--true--true
A partire da0/Di pi羅 con HPEFS
HPE 5 Year Tech Care Basic wDMR Proliant DL345 Gen10 Plus Service
HY5M0E
0--true--true
A partire da0/Di pi羅 con HPEFS
HPE 5 Year Tech Care Basic wDMR Proliant DL325 Gen10 Plus V2 Service
HY5G2E
0--true--true
A partire da0/Di pi羅 con HPEFS
HPE 5 Year Tech Care Basic wDMR DL345 GEN11 Service
H78Z4E
0--true--true
A partire da0/Di pi羅 con HPEFS
HPE 5 Year Tech Care Basic wDMR Proliant DL365 Gen10 Plus Service
HY5R8E
0--true--true
A partire da0/Di pi羅 con HPEFS
HPE 5 Year Tech Care Basic wDMR Proliant DL360 Gen10+ Service
HY4W6E
0--true--true
A partire da0/Di pi羅 con HPEFS
HPE 5 Year Tech Care Basic wDMR DL365 GEN11 Service
H79E3E
0--true--true
A partire da0/Di pi羅 con HPEFS
HPE 5 Year Tech Care Basic wDMR MSA2060 LFF Disk Enclosure Service
H28L1E
0--true--true
A partire da0/Di pi羅 con HPEFS
Caratteristiche principali
Accesso telefonico alle competenze degli esperti e finestra di copertura
I clienti possono contattare il supporto HPE telefonicamente 24 ore al giorno, 7 giorni su 7 per segnalare incidenti di supporto. I tempi di risposta dipenderanno dal livello di servizio dei prodotti coperti.
Risposta standard entro 2 ore (servizio Basic): Per le chiamate relative a prodotti coperti da un contratto di servizio Basic, HPE garantirà una risposta telefonica entro 2 ore da parte di uno specialista del prodotto durante la finestra di copertura. La ricezione delle richieste di supporto inviate al di fuori della finestra di copertura sarà confermata il giorno di copertura successivo.
Risposta da remoto per nove ore al giorno durante i normali orari lavorativi locali di HPE, esclusi i fine settimana e le festività HPE, salvo diverso accordo con Hewlett Packard Enterprise.
Copertura in loco entro il giorno lavorativo successivo: La ricezione delle richieste di supporto inviate al di fuori della finestra di copertura sarà confermata il successivo giorno di copertura e gestita entro il giorno di copertura successivo. Fine settimana e festività HPE esclusi, salvo diverso accordo con HPE.
Per tutti gli altri incidenti, HPE potrebbe mettere in contatto il cliente con lo specialista del prodotto oppure richiamarlo entro 1 ora.
Chat online con gli esperti / Risposta su forum di esperti
Chat online con gli esperti: I clienti possono avviare una chat online con una risorsa tecnica specializzata per porre domande, ottenere assistenza o istruzioni tecniche generiche.
La chat online con gli esperti è disponibile soltanto in lingua inglese, richiede la registrazione dell’utente al portale dei servizi HPE ed è disponibile durante la finestra di copertura del servizio. La disponibilità per specifici prodotti può variare. Per i dettagli, visita la pagina hpe.com/services/expertchat o contatta l’agente commerciale HPE di zona.
La chat online con gli esperti è disponibile soltanto in lingua inglese e durante la finestra di copertura del servizio.
Risposta su forum di esperti: I clienti possono porre domande, segnalare problemi o discutere dell’utilizzo dei prodotti all’interno dei forum della HPE Community.
Nel caso di argomenti relativi a problemi che devono essere affrontati tramite procedure di supporto standard, HPE richiede la creazione di una richiesta di supporto formale e segue i tradizionali processi di gestione degli incidenti HPE.
La risposta della risorsa tecnica specializzata sarà disponibile soltanto in lingua inglese e prevede la registrazione dell’utente al portale dei servizi HPE e ai contratti di servizio.
Istruzioni tecniche generiche
HPE si impegna a fornire istruzioni tecniche generiche per domande e richieste dei clienti sugli specifici argomenti indicati di seguito e relative al funzionamento e alla gestione dei prodotti coperti dal servizio HPE Tech Care.
Le istruzioni tecniche generiche sono disponibili tramite vari canali di comunicazione, come telefono, Web e chat, dipendono dalla finestra di copertura del contratto di servizio e saranno gestite come incidenti di gravità .
Le istruzioni tecniche generiche sono disponibili tramite vari canali di comunicazione, come telefono, Web e chat, dipendono dalla finestra di copertura del contratto di servizio e saranno gestite come incidenti di gravità 3.
Quando è correlato agli argomenti dettagliati/descritti di seguito, HPE identifica documenti della conoscenza, video e articoli della knowledge base per assistere con gli argomenti sollevati.
Assistenza per il tool di servizi proprietari HPE
Per i prodotti HPE supportati dai tool dei servizi proprietari di HPE, vengono forniti supporto e consulenza per l’installazione, la configurazione e l’uso. Oltre ai prodotti connessi, HPE estende le istruzioni tecniche generiche includendo l’analisi, gli eventi e le raccomandazioni fornite.
Per i prodotti HPE configurati, su richiesta, HPE può supportare i clienti nella comprensione dei problemi, degli eventi e delle informazioni fornite dai tool dei servizi proprietari HPE.
Quando l’analisi include anche dei suggerimenti, HPE può fornire requisiti di idoneità dell’analisi, raccomandazioni e le azioni successive più efficaci in linea con le istruzioni tecniche generiche.
*I prezzi possono variare in base al rivenditore locale.
Come possiamo aiutarti?
Ottieni consigli, risposte e soluzioni quando ti servono. Per domande generiche, scrivici all’indirizzo hpestore.quote-request@hpe.com
Non riuscite a trovare quello che cercate?
Vi serve aiuto per individuare il prodotto ideale per la vostra azienda?
Gli esperti dei nostri prodotti vorrebbero avviare una chat con voi per individuare i prodotti e i servizi che vi consentiranno di risolvere i problemi aziendali.