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Il servizio HPE Proactive Care Advanced rappresenta un ampliamento del servizio HPE Proactive Care ed è progettato per consentire di sfruttare al massimo i vantaggi dagli investimenti IT, mantenere la stabilità dell'infrastruttura IT, raggiungere gli obiettivi aziendali e IT, ridurre i costi operativi e lasciare libero il personale IT di dedicarsi ad altre attività prioritarie. L’Account Support Manager dedicato fornisce consulenze tecniche e operative personalizzate, tra cui best practice HPE ricavate dall'ampia esperienza di supporto HPE. HPE Proactive Care Advanced consente di risparmiare tempo grazie a monitoraggio e analisi in tempo reale dei dispositivi connessi ad HPE, elaborando report proattivi personalizzati con raccomandazioni per prevenire i problemi dell'infrastruttura IT. L’ASM può inoltre fornire consulenze e assistenza tecnica specializzata per integrare le competenze IT e assistere in progetti specifici, miglioramenti delle prestazioni e altre esigenze tecniche.
In caso si verifichi un incidente, per limitarne l'impatto sul business è necessaria una risposta rapida e completa. I technical solution specialist di Hewlett Packard Enterprise gestiscono le chiamate secondo standard più elevati per fornire una risoluzione rapida degli incidenti. Per gli incidenti con gravità 1, viene assegnato un Critical Event Manager (CEM) che gestisce la chiamata e fornisce aggiornamenti periodici sullo stato e l'avanzamento.
HPE Proactive Care Advanced Service utilizza la tecnologia Remote Support per monitorare i dispositivi e raccogliere dati, consentendo un’erogazione più veloce di supporto e servizi. Per sfruttare appieno questo servizio di supporto, è necessario eseguire la versione corrente della tecnologia Report Support.
Preparati
Venditore:
HPE
I prezzi dei prodotti visualizzati non includono le imposte e le spese di spedizione applicabili.
Ottimizzate il vostro HPE 6 hour CTR Proactive Care Advanced SVC 3 year
HPE Proactive Care Advanced può contribuire a gestire l'infrastruttura con funzionalità progettate per fornire:
Definizione chiara delle responsabilità e maggiore personalizzazione tramite un ASM assegnato che collaborerà con il team IT presso la sede del cliente per condividere le best practice di Hewlett Packard Enterprise e fornire consulenza tecnica in base alle esigenze e ai progetti IT
Risoluzione più rapida degli incidenti da parte di specifiche risorse qualificate, orientate alla soluzione, responsabili della gestione delle chiamate dall'inizio alla conclusione
Un CEM per gli incidenti con gravità 1 per consentirne una più rapida risoluzione e per garantire aggiornamenti periodici sugli avanzamenti
Suggerimenti per la versione del firmware e l'installazione di patch del software sui prodotti supportati per prevenire i problemi
Individuazione dei rischi e dei problemi tramite verifiche proattive periodiche basate sui dispositivi che contribuiscono a garantire l'allineamento delle configurazioni alle best practice di HPE
Accesso a consulenze tecniche e servizi forniti da specialisti Hewlett Packard Enterprise per offrire capacità e competenze specifiche al team
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*Tutti i prezzi mostrati sono indicativi; il rivenditore stabilisce il prezzo finale della transazione e può includere altri costi, come le imposte sulla vendita/IVA e le spese di spedizione. Il prezzo della transazione stabilito dal rivenditore può variare rispetto a quello di altri rivenditori e al prezzo indicativo mostrato. I prezzi indicativi possono includere offerte promozionali a tempo limitato. HPE si riserva il diritto di applicare adeguamenti dei prezzi in qualsiasi momento per motivi che comprendono, senza limitazioni, variazioni delle condizioni del mercato, cessazione di prodotti, disponibilità limitata di prodotti, termine di una promozione ed errori negli annunci pubblicitari.
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