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HPE Next Business Day Proactive Care Service 3 year
HPE Proactive Care è un set integrato di servizi reattivi e proattivi concepiti per migliorare la stabilità, il funzionamento dell'infrastruttura convergente e i risultati di business. In un ambiente convergente e virtualizzato complesso, i vari componenti devono funzionare in modo efficace. HPE Proactive Care è stato appositamente studiato per supportare i dispositivi di questi ambienti, fornendo una migliore soluzione di supporto che include server, sistemi operativi, hypervisor, storage, SAN e reti.
In caso di richiesta di assistenza, HPE Proactive Care mette a vostra disposizione un servizio di chiamata di alto livello con accesso alle competenze avanzate dei technical solution specialist, che gestiranno il tuo caso dall'inizio alla fine con l'obiettivo di ridurre l'impatto sull'azienda, aiutandoti al contempo a risolvere più rapidamente i problemi critici. Hewlett Packard Enterprise impiega procedure avanzate di gestione degli incidenti per risolvere rapidamente anche i casi complessi.
Inoltre, i technical solution specialist che forniscono il supporto HPE Proactive Care si avvalgono di tecnologie di automazione e tool di assistenza da remoto sviluppati per ridurre il downtime e aumentare la produttività
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Il servizio HPE Proactive Care accelera il ROI con funzionalità progettate per garantire:
Consenti una risoluzione più rapida con risorse esperte, appositamente formate e orientate alla soluzione, responsabili della gestione dell'incidente dall'inizio fino alla sua conclusione
Fornisci suggerimenti per la versione firmware e l'installazione di patch del software sui prodotti supportati per prevenire i problemi
Agevola l'identificazione dei rischi e dei problemi tramite verifiche proattive periodiche basate sui dispositivi che contribuiscono a garantire l'allineamento delle configurazioni alle best practice di Hewlett Packard Enterprise
Facilita la consultazione di un HPE Technical Account Manager remoto in grado di fornire consulenza e assistenza su problemi, rischi e raccomandazioni riconosciuti dalla tecnologia di supporto a distanza
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