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제공 서비스 서비스

기능

서비스 세부 정보

추가 정보

정렬 기준:
164개의 항목 중 1~ 10개

HPE 5 Year Tech Care Essential 64QSFP28 P2C Sw SN4600cM w/NVD Service

H00DDE

 

HPE 5 Year Tech Care Essential OEM DL365 GEN11 Service

H42HGE

 

HPE 5 Year Tech Care Essential DL360 Gen10 OEM Service

H40H7E

 

HPE 5 Year Tech Care Essential SN4600cM 64QSFP28 ONIE P2C Swch Service

H50Y8E

 

HPE 5 Year Tech Care Essential SN6700B 64Gb 56/24 24p Switch Service

HX2F1E

 

HPE 5 Year Tech Care Essential SN6700B 56/24 64Gb Prt Intk Switch Service

HX2K1E

 

HPE 5 Year Tech Care Essential ML110 Gen 11 HW Service

H40GDE

 

HPE 5 Year Tech Care Essential DL560 Gen11 HW Service

H40KLE

 

HPE 5 Year Tech Care Essential 1U Tape Array Service

H07L5E

 

HPE 5 Year Tech Care Essential MSL 2024 0 Drives Service

H07N3E

 
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주요 기능

Phone access to experts

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

For severity 1 incidents, HPE aims to either connect the Customer to a product specialist or call the Customer back within 15 minutes. For all other incidents, HPE may connect the Customer to a product specialist or call the Customer back within one hour.

Enhanced Phone Response: Remote response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays.

24x7 on-site coverage: 4-hour on-site response for covered hardware; service is available 24 hours per day, 7 days per week including HPE holidays.

Expert online chat and Expert forum response

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

Expert online chat is limited to English language only, requires that the user be registered with HPE service portal and is available during the service coverage window. Availability may vary for certain products. Refer to hpe.com/services/expertchat for details or contact your local HPE Sales rep.

Expert forum response: Customers can post questions, issues, or discuss usage of products within the HPE community forums. HPE product specialists respond within two business days to any unsolved questions raised within the official HPE community forum for products covered by HPE Support services.

Where posts raise topics that should be addressed through standard support processes, HPE requests that a formal support incident is created and follows the standard HPE incident management processes.

The specialist technical resource response is limited to English language only and requires that the user be registered with HPE service portal and has registered service agreements.

General technical guidance

HPE endeavours to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer’s products covered by HPE Tech Care Service.

General technical guidance is available through the telephone, web, and chat communication channels and is subject to the service coverage window of the service agreement and will be treated as a noncritical incident.

When related to the topics detailed/described in the following, HPE identifies knowledge documents, videos, and knowledge base articles to assist with topics raised.

HPE Proprietary Service Tool assistance

For HPE products that are supported by HPE Proprietary Service Tools, HPE provides support and advice for their setup, configuration, and usage. Further for those connected products, HPE extends general technical guidance to include analytics and the events and recommendations provided.

For configured HPE products, on request, HPE assists Customers to understand the issues, events, and information provided by HPE Proprietary Service Tools.

For more information on HPE InfoSight, devices coverage, and capabilities, visit infosight.hpe.com

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HPE의 제품 전문가들은 귀사의 가능성을 실현하고 비즈니스 문제를 해결할 수 있는 제품과 서비스를 찾아 드리기 위해 언제든지 채팅할 준비가 되어 있습니다.

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