HPE Proactive Care는 컨버지드 인프라의 안정성 및 운영을 향상할 수 있도록 고안된 통합 사후 대응 및 사전 대응 서비스를 제공하여 더 나은 비즈니스 성과를 달성하도록 도와줍니다. 복잡한 컨버지드 가상화 환경에서는 많은 구성 요소가 유기적으로 작동해야 합니다. HPE Proactive Care는 이러한 환경에 있는 장치를 지원하도록 특별히 고안되었으며, 서버, 운영 체제, 하이퍼바이저, 스토리지, SAN(Storage Area Network) 및 네트워크를 아우르는 개선된 지원을 제공합니다.
서비스 사고 발생 시 HPE Proactive Care는 비즈니스 영향을 줄이고 중요한 문제를 더욱 빨리 해결하도록 돕습니다. 이를 위해 처음부터 끝까지 사례를 관리하는 고급 기술 솔루션 전문가에게 연락이 가능한 향상된 통화 환경을 제공합니다. Hewlett Packard Enterprise는 복잡한 문제를 신속히 해결하기 위한 향상된 사고 관리 절차를 활용합니다.
또한 HPE Proactive Care 지원을 제공하는 기술 솔루션 전문가는 가동 중지 시간을 줄이고 생산성을 높이도록 고안된 자동화 기술과 툴로 무장하고 있습니다. 인시던트가 발생하여 문제 해결이 필요할 경우 HPE Proactive Care에 현장 하드웨어 수리가 포함됩니다. 다양한 하드웨어 사후 대응 지원 수준 중에 선택하여 비즈니스 및 운영 요구 사항을 충족할 수 있습니다. HPE Proactive Care에는 지원받는 장치에 대한 펌웨어 및 소프트웨어 버전 분석이 포함되어, HPE Proactive Care 서비스 대상인 인프라를 권장하는 버전 수준으로 유지하도록 하는 권장 사항 목록을 제공합니다. HPE Proactive Care는 해당 서비스 대상인 장치에 대해 정기적인 사전 대응 스캔을 통해 고객이 구성 문제를 식별하고 해결할 수 있도록 돕습니다. 또한 HPE Proactive Care는 문제 동향을 식별하고 문제가 반복적으로 발생하지 않도록 분기별로 인시던트 보고 기능을 제공합니다.
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*모든 표시 가격은 참고용이며, 최종 트랜잭션 가격은 리셀러가 설정하며 판매세/VAT 및 배송 등 기타 수수료가 포함될 수 있습니다. 리셀러가 설정한 트랜잭션 가격은 다른 리셀러가 설정한 가격 및 표시 가격과 다를 수 있습니다. 표시 가격에는 기간 한정 프로모션 혜택이 포함될 수 있습니다. HPE는 시장 상황 변화, 제품 단종, 제품 가용성 제한, 프로모션 수명 종료, 광고 오류 등을 포함하되 이에 국한되지 않는 사유로 언제든지 가격을 조정할 권리를 보유합니다.
