HPE CDMR Next Business Day Proactive Care Advanced Service 3 year
HPE Proactive Care Advanced 서비스는 HPE Proactive Care 서비스의 확장으로 IT 투자 혜택을 극대화하고 IT 인프라 안정성을 유지관리합니다. 또한 비즈니스 및 IT 프로젝트 목표를 달성하고 운영 비용을 절감하며 IT 직원이 우선순위가 높은 다른 작업을 수행할 수 있게 합니다. 할당된 HPE ASM(Account Support Manager)은 HPE의 광범위한 지원 경험을 통해 얻은 HPE 모범 사례를 포함하여 맞춤식으로 기술 및 운영에 관한 조언을 제공합니다. HPE Proactive Care Advanced를 사용하면 HPE에 연결된 장치를 실시간으로 모니터링하고 분석하여 IT 인프라에 문제가 발생하지 않도록 도움을 주는 권장 사항이 포함된 사전 대응식 맞춤형 보고서를 작성함으로써 시간을 절약할 수 있습니다. ASM을 통해 IT 기술을 보완하도록 전문가의 기술 자문 및 지원을 주선하여 특정 프로젝트, 성능 향상 또는 기타 기술 요구 사항도 지원할 수 있습니다.
사고가 발생하는 경우 비즈니스에 미치는 영향을 줄이려면 신속하고 포괄적으로 대응해야 합니다. Hewlett Packard Enterprise TSS(Technical Solution Specialist)는 신속한 사건 해결을 위한 고급 콜 환경을 제공합니다. 심각도가 1인 사건의 경우 사례를 주도하고 정기적으로 상태 및 진행 상황을 업데이트하도록 CEM(Critical Event Manager)이 지정됩니다.
HPE Proactive Care Advanced에서는 Remote Support Technology를 사용하여 장치를 모니터링하고 데이터를 수집하여 더 빠르게 지원과 서비스를 제공할 수 있습니다. 이 지원 서비스를 모두 제공받고 혜택을 얻으려면 최신 버전의 Remote Support Technology를 실행해야 합니다.
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*모든 표시 가격은 참고용이며, 최종 트랜잭션 가격은 리셀러가 설정하며 판매세/VAT 및 배송 등 기타 수수료가 포함될 수 있습니다. 리셀러가 설정한 트랜잭션 가격은 다른 리셀러가 설정한 가격 및 표시 가격과 다를 수 있습니다. 표시 가격에는 기간 한정 프로모션 혜택이 포함될 수 있습니다. HPE는 시장 상황 변화, 제품 단종, 제품 가용성 제한, 프로모션 수명 종료, 광고 오류 등을 포함하되 이에 국한되지 않는 사유로 언제든지 가격을 조정할 권리를 보유합니다.
