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HPE 전문가들에게 궁금한 점을 묻고 조언과 답변, 솔루션을 얻어 보십시오.
일반 문의 사항이 있을 경우,다음 이메일로 문의하십시오 hpestore.quote-request@hpe.com
- 계속 쇼핑하기
- 서비스 및 지원
- 기술 서비스
- 소프트웨어 지원 서비스
- HPE Aruba Networking Foundational Care 3Y 24x7 SW Support Only SVC
HPE Aruba Networking Foundational Care 3Y 24x7 SW Support Only SVC
HPE Foundation Care 서비스는 IT 인프라의 가용성을 높이기 위한 종합적인 하드웨어 및 소프트웨어 지원 서비스로 구성됩니다. HPE(Hewlett Packard Enterprise) 기술팀이 고객의 IT팀과 협업하여 HPE 및 선별된 타사 제품에 대한 하드웨어와 소프트웨어 문제 해결을 지원합니다.
HPE Foundation Care에서 지원하는 하드웨어 제품의 경우 원격 진단 및 지원 서비스와 함께 문제 해결에 필요한 현장 하드웨어 수리 서비스가 포함됩니다. 또한 적격한 HPE 하드웨어 제품을 지원하기 위해 본 서비스에는 기본 소프트웨어 지원 및 선별된 HPE 이외의 소프트웨어를 위한 협업 요청 관리도 포함됩니다.
귀하의 하드웨어 제품 지원 범위에 포함될 수 있는 적격한 소프트웨어가 무엇인지 확인하고 자세한 내용을 문의하려면 HPE에 연락하십시오. HPE Foundation Care에서 지원하는 소프트웨어 제품의 경우 HPE는 원격 기술 지원과 소프트웨어 업데이트 및 패치에 대한 액세스를 제공합니다.
선별된 HPE 지원 타사 소프트웨어 제품에 대한 업데이트도 타사 소프트웨어 제조업체에서 제공하는 대로 포함됩니다.
또한 HPE Foundation Care에서는 관련 제품 및 지원 정보에 대한 온라인 액세스를 제공하여 고객사의 IT 직원 중 누구라도 이러한 필수 상용 정보를 찾아볼 수 있습니다. 타사 제품의 경우 타사 제조업체의 정보 가용성에 따라 액세스가 제공됩니다.
고객은 비즈니스 및 운영 요구 사항에 따라 다양한 사후 대응 지원 수준을 선택할 수 있습니다.
HPE Foundation Care 서비스 수준 옵션: 다음 HPE Foundation Care 옵션은 제품에 따라 다릅니다. HPE는 지원 하드웨어 제품에 대한 하드웨어 지원 기능 및 지원 소프트웨어 제품에 대한 소프트웨어 지원 기능을 제공합니다.
하드웨어 지원 시간 및 응답 시간은 지원되는 하드웨어 제품 및 소프트웨어 지원 시간에 적용되고, 응답 시간은 지원되는 소프트웨어 제품에 적용됩니다.
모든 지원 시간은 지역 상황에 따라 다양합니다. 제품의 적격성 여부는 다를 수 있습니다. 서비스 지원 및 제품 적격성에 대한 자세한 사항은 해당 지역 HPE 영업소로 문의하세요.
지원 기간에 상관없이, 해당 하드웨어 또는 소프트웨어에 발생한 문제는 전화나 웹 포털을 통해 지역적으로, 또는 HPE 전자 원격 지원 솔루션을 통해 이벤트를 보고하는 자동화된 장비를 통해 연중무휴로 HPE에 보고될 수 있습니다.
Foundation Care 보장 제품의 경우 HPE는 세 가지 고유한 서비스 수준을 제공합니다.
• HPE Foundation Care NBD 서비스
• HPE Foundation Care 연중무휴 24시간 서비스
• HPE Foundation Care CTR 서비스
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최대화 HPE Aruba Networking Foundational Care 3Y 24x7 SW Support Only SVC
Foundation Care 보장 제품의 경우 HPE는 세 가지 고유한 서비스 수준을 제공합니다.
HPE Foundation Care NBD 서비스
HPE Foundation Care 24x7 서비스
HPE Foundation Care CTR 서비스
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*모든 표시 가격은 참고용이며, 최종 트랜잭션 가격은 리셀러가 설정하며 판매세/VAT 및 배송 등 기타 수수료가 포함될 수 있습니다. 리셀러가 설정한 트랜잭션 가격은 다른 리셀러가 설정한 가격 및 표시 가격과 다를 수 있습니다. 표시 가격에는 기간 한정 프로모션 혜택이 포함될 수 있습니다. HPE는 시장 상황 변화, 제품 단종, 제품 가용성 제한, 프로모션 수명 종료, 광고 오류 등을 포함하되 이에 국한되지 않는 사유로 언제든지 가격을 조정할 권리를 보유합니다.