HPE 4Y Tech Care Essential Service SW Only
HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.
HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.
HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
In addition to traditional technical support, HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, service cases and support contracts covered under the HPE Tech Care Service. Customers can more easily manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care Service provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.
HPE 5Y Tech Care Essential Service SW Only
HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.
HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.
HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
In addition to traditional technical support, HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, service cases and support contracts covered under the HPE Tech Care Service. Customers can more easily manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care Service provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.
HPE 3Y Tech Care Essential Service SW Only
HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.
HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.
HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
In addition to traditional technical support, HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, service cases and support contracts covered under the HPE Tech Care Service. Customers can more easily manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care Service provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.
HPE 1Y Tech Care Essential Service SW Only
HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.
HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.
HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
In addition to traditional technical support, HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, service cases and support contracts covered under the HPE Tech Care Service. Customers can more easily manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care Service provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.
HPE 3Y Tech Care Basic Service SW Only
El servicio HPE Tech Care es el servicio de soporte operativo para los productos de hardware y software de HPE (incluidas las versiones locales y como servicio). El servicio HPE Tech Care ayuda a los equipos de IT a centrarse en hacer avanzar el negocio buscando de forma proactiva la manera de hacer mejor las cosas, en lugar de tener que dedicarse tan solo a reaccionar ante los problemas de forma reactiva.
El servicio HPE Tech Care habilita el acceso directo a especialistas en productos concretos y proporciona asesoramiento técnico general para ayudar a los clientes no solo a reducir el riesgo, sino también a buscar nuevas formas de actuar de manera más eficiente. Los clientes del servicio HPE Tech Care pueden acceder al soporte a través de diversos canales, que incluyen el teléfono, chat en tiempo real, un registro automatizado de incidencias y foros moderados por HPE con tiempos de respuesta definidos. Los clientes obtienen acceso a recursos técnicos expertos con conocimientos especializados en el hardware o software, en el contexto de la carga de trabajo específica, lo que evita que tengan que dedicar tiempo a responder a preguntas de triaje o sobre si quien llama es la persona adecuada para solicitar el servicio.
El servicio HPE Tech Care va más allá del soporte tradicional al ofrecer asesoramiento técnico general para el funcionamiento, la gestión y la seguridad del producto cubierto.
Además del soporte técnico tradicional, el servicio HPE Tech Care incluye acceso al portal de servicios HPE, una experiencia digital personalizada y mejorada que ofrece datos procesables sobre los productos, casos de servicio y contratos de soporte de HPE cubiertos por el servicio HPE Tech Care. Los clientes pueden gestionar fácilmente sus activos al reconocer los distintos productos instalados en sus entornos y cómo interactúan entre sí. Las nuevas herramientas de autoservicio permiten a los clientes realizar determinadas actividades sin necesidad de abrir una incidencia de soporte, y les proporcionan, además, un portal de recursos de conocimiento supervisados. El servicio HPE Tech Care proporciona acceso a los recursos de HPE, que impulsan la excelencia de las operaciones y optimizan el rendimiento, del extremo a la nube.
HPE 4Y Tech Care Basic Service SW Only
El servicio HPE Tech Care es el servicio de soporte operativo para los productos de hardware y software de HPE (incluidas las versiones locales y como servicio). El servicio HPE Tech Care ayuda a los equipos de IT a centrarse en hacer avanzar el negocio buscando de forma proactiva la manera de hacer mejor las cosas, en lugar de tener que dedicarse tan solo a reaccionar ante los problemas de forma reactiva.
El servicio HPE Tech Care habilita el acceso directo a especialistas en productos concretos y proporciona asesoramiento técnico general para ayudar a los clientes no solo a reducir el riesgo, sino también a buscar nuevas formas de actuar de manera más eficiente. Los clientes del servicio HPE Tech Care pueden acceder al soporte a través de diversos canales, que incluyen el teléfono, chat en tiempo real, un registro automatizado de incidencias y foros moderados por HPE con tiempos de respuesta definidos. Los clientes obtienen acceso a recursos técnicos expertos con conocimientos especializados en el hardware o software, en el contexto de la carga de trabajo específica, lo que evita que tengan que dedicar tiempo a responder a preguntas de triaje o sobre si quien llama es la persona adecuada para solicitar el servicio.
El servicio HPE Tech Care va más allá del soporte tradicional al ofrecer asesoramiento técnico general para el funcionamiento, la gestión y la seguridad del producto cubierto.
Además del soporte técnico tradicional, el servicio HPE Tech Care incluye acceso al portal de servicios HPE, una experiencia digital personalizada y mejorada que ofrece datos procesables sobre los productos, casos de servicio y contratos de soporte de HPE cubiertos por el servicio HPE Tech Care. Los clientes pueden gestionar fácilmente sus activos al reconocer los distintos productos instalados en sus entornos y cómo interactúan entre sí. Las nuevas herramientas de autoservicio permiten a los clientes realizar determinadas actividades sin necesidad de abrir una incidencia de soporte, y les proporcionan, además, un portal de recursos de conocimiento supervisados. El servicio HPE Tech Care proporciona acceso a los recursos de HPE, que impulsan la excelencia de las operaciones y optimizan el rendimiento, del extremo a la nube.
HPE 5Y Tech Care Basic Service SW Only
El servicio HPE Tech Care es el servicio de soporte operativo para los productos de hardware y software de HPE (incluidas las versiones locales y como servicio). El servicio HPE Tech Care ayuda a los equipos de IT a centrarse en hacer avanzar el negocio buscando de forma proactiva la manera de hacer mejor las cosas, en lugar de tener que dedicarse tan solo a reaccionar ante los problemas de forma reactiva.
El servicio HPE Tech Care habilita el acceso directo a especialistas en productos concretos y proporciona asesoramiento técnico general para ayudar a los clientes no solo a reducir el riesgo, sino también a buscar nuevas formas de actuar de manera más eficiente. Los clientes del servicio HPE Tech Care pueden acceder al soporte a través de diversos canales, que incluyen el teléfono, chat en tiempo real, un registro automatizado de incidencias y foros moderados por HPE con tiempos de respuesta definidos. Los clientes obtienen acceso a recursos técnicos expertos con conocimientos especializados en el hardware o software, en el contexto de la carga de trabajo específica, lo que evita que tengan que dedicar tiempo a responder a preguntas de triaje o sobre si quien llama es la persona adecuada para solicitar el servicio.
El servicio HPE Tech Care va más allá del soporte tradicional al ofrecer asesoramiento técnico general para el funcionamiento, la gestión y la seguridad del producto cubierto.
Además del soporte técnico tradicional, el servicio HPE Tech Care incluye acceso al portal de servicios HPE, una experiencia digital personalizada y mejorada que ofrece datos procesables sobre los productos, casos de servicio y contratos de soporte de HPE cubiertos por el servicio HPE Tech Care. Los clientes pueden gestionar fácilmente sus activos al reconocer los distintos productos instalados en sus entornos y cómo interactúan entre sí. Las nuevas herramientas de autoservicio permiten a los clientes realizar determinadas actividades sin necesidad de abrir una incidencia de soporte, y les proporcionan, además, un portal de recursos de conocimiento supervisados. El servicio HPE Tech Care proporciona acceso a los recursos de HPE, que impulsan la excelencia de las operaciones y optimizan el rendimiento, del extremo a la nube.
HPE 6Y Tech Care Essential Service SW Only
HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.
HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.
HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
In addition to traditional technical support, HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, service cases and support contracts covered under the HPE Tech Care Service. Customers can more easily manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care Service provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.
HPE 7Y Tech Care Essential Service SW Only
HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.
HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.
HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
In addition to traditional technical support, HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, service cases and support contracts covered under the HPE Tech Care Service. Customers can more easily manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care Service provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.
HPE Proactive Care Software Service 3 year
HPE Proactive Care ofrece un conjunto integrado de servicios reactivos y proactivos pensados para ayudarte a mejorar la estabilidad y el funcionamiento de la infraestructura convergente con el fin de lograr mejores resultados de negocio. En un entorno virtualizado y convergente complejo, muchos componentes deben trabajar en conjunto y de manera eficiente. HPE Proactive Care ha sido especialmente diseñado para dar soporte a los dispositivos presentes en estos entornos, proporcionando un soporte mejorado que abarca servidores, sistemas operativos, hipervisores, almacenamiento, redes de área de almacenamiento (SAN) y redes.
En el caso de que se produzca alguna incidencia en el servicio, HPE Proactive Care te proporciona una experiencia telefónica mejorada con acceso a especialistas en soluciones técnicas avanzadas, que gestionarán tu caso de principio a fin con el objetivo de reducir el impacto en tu negocio, al tiempo que te ayudarán a resolver los problemas críticos de modo más rápido. Hewlett Packard Enterprise emplea procedimientos mejorados de gestión de incidencias, concebidos para proporcionar una resolución rápida de incidentes complejos.
Además, los especialistas en soluciones técnicas encargados de la prestación de tu soporte HPE Proactive Care están dotados de herramientas y tecnologías de automatización diseñadas para ayudarte a reducir los tiempos de inactividad y aumentar la productividad.
HPE Proactive Care incluye reparación de hardware in situ si es preciso para resolver el problema, en caso de que ocurra algún incidente. Puedes elegir entre diferentes niveles de soporte reactivo de hardware para satisfacer tus necesidades operativas y empresariales.
HPE Proactive Care incluye análisis de las versiones de software y firmware para los dispositivos compatibles, proporcionándote una lista de recomendaciones para que tu infraestructura con cobertura HPE Proactive Care permanezca en los niveles de revisión recomendados. Recibirás un análisis proactivo regular de tus dispositivos cubiertos por HPE Proactive Care, que puede ayudarte a identificar y resolver los problemas de configuración. HPE Proactive Care también proporciona informes trimestrales de incidentes para ayudarte a identificar las tendencias de los problemas y evitar que estos se repitan.
* Los precios pueden variar según el distribuidor local.