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HPE Proactive Care ofrece un conjunto integrado de servicios reactivos y proactivos pensados para ayudarte a mejorar la estabilidad y el funcionamiento de la infraestructura convergente con el fin de lograr mejores resultados de negocio. En un entorno virtualizado y convergente complejo, muchos componentes deben trabajar en conjunto y de manera eficiente. HPE Proactive Care ha sido especialmente diseñado para dar soporte a los dispositivos presentes en estos entornos, proporcionando un soporte mejorado que abarca servidores, sistemas operativos, hipervisores, almacenamiento, redes de área de almacenamiento (SAN) y redes.
En el caso de que se produzca alguna incidencia en el servicio, HPE Proactive Care te proporciona una experiencia telefónica mejorada con acceso a especialistas en soluciones técnicas avanzadas, que gestionarán tu caso de principio a fin con el objetivo de reducir el impacto en tu negocio, al tiempo que te ayudarán a resolver los problemas críticos de modo más rápido. Hewlett Packard Enterprise emplea procedimientos mejorados de gestión de incidencias, concebidos para proporcionar una resolución rápida de incidentes complejos.
Además, los especialistas en soluciones técnicas encargados de la prestación de tu soporte HPE Proactive Care están dotados de herramientas y tecnologías de automatización diseñadas para ayudarte a reducir los tiempos de inactividad y aumentar la productividad.
HPE Proactive Care incluye reparación de hardware in situ si es preciso para resolver el problema, en caso de que ocurra algún incidente. Puedes elegir entre diferentes niveles de soporte reactivo de hardware para satisfacer tus necesidades operativas y empresariales.
HPE Proactive Care incluye análisis de las versiones de software y firmware para los dispositivos compatibles, proporcionándote una lista de recomendaciones para que tu infraestructura con cobertura HPE Proactive Care permanezca en los niveles de revisión recomendados. Recibirás un análisis proactivo regular de tus dispositivos cubiertos por HPE Proactive Care, que puede ayudarte a identificar y resolver los problemas de configuración. HPE Proactive Care también proporciona informes trimestrales de incidentes para ayudarte a identificar las tendencias de los problemas y evitar que estos se repitan.
Primeros pasos
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Maximiza tu HPE 4-Hour 24x7 Proactive Care Service 4 year
HPE Proactive Care can help you to improve the return on your investment with features designed to:
Help provide faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
Help provide recommendations for firmware version and software patching on supported products to help prevent problems
Help provide identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices
Help provide access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology
Provide access to technical advice and services from Hewlett Packard Enterprise specialists to augment your team with specific skills and capabilities
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