*PRD - Precio recomendado de distribuidor. Los precios pueden variar según el distribuidor local.Los precios citados entre comillas por los distribuidores locales podrán variar.Mostrar másMostrar menos
Cargando...
https://connect.hpe.com/e/f2?nocache
es
Nuestro sistema no ha podido confirmar que tu dirección sea válida y no puede encontrar una alternativa recomendada. Te recomendamos encarecidamente que edites la dirección y lo intentes de nuevo. También puedes continuar con la dirección tal y como la introdujiste, si tienes la certeza de que es correcta.
El ID de usuario indicado no tiene acceso a este país. Pruebe a iniciar sesión en el Partner Portal de un país autorizado.
El partner no tiene ningún país asociado. Póngase en contacto con el administrador del sistema.
Tu combinación de correo electrónico/contraseña es incorrecta. Inténtalo de nuevo.
Hemos detectado que es un cliente de la tienda para partners e intenta acceder a la tienda de HPE. Haga clic aquí para iniciar sesión en la tienda para partners.
Hemos detectado que es un cliente de la tienda de HPE e intenta acceder a la tienda para partners. Haga clic aquí para iniciar sesión en la tienda de HPE.
Error de inicio de sesión
The requested account is an existing enterprise account. Please click here to login to enterprise store.
Sign-in Error
The associated account is connected to an employee profile. Please either register or use an alternative account to log in to the storefront.
Gracias por cumplimentar la información de su perfil Para completar el registro, vaya a su bandeja de entrada para comprobar si ha recibido un mensaje de correo electrónico de Hewlett Packard Enterprise (HPE) y siga los pasos de validación.
HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.
HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.
HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
In addition to traditional technical support, HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, service cases and support contracts covered under the HPE Tech Care Service. Customers can more easily manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care Service provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.
Primeros pasos
Pricing displayed for the products does not include applicable taxes and shipping.
Maximiza tu HPE 1Y PW Tech Care Basic wCDMR Service
Phone access to experts and Coverage Window
Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.
2-hour standard response (Basic service): For calls on products covered by a basic service agreement, HPE shall provide a 2-hour phone response from a product specialist during the coverage window. Support incidents received outside coverage window shall be acknowledged the following coverage day.
Remote response nine hours per day during local HPE standard business hours, excluding weekends and HPE holidays, unless otherwise agreed by HPE.
Next business day on-site coverage: Next-business-day on-site response for covered hardware. Support incidents received outside the coverage window shall be acknowledged the next coverage day and serviced within the following coverage day.
For all other incidents, HPE may connect the Customer to a product specialist or call the Customer back within one hour.
Expert online chat and Expert forum response
Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.
Expert online chat is limited to English language only, requires that the user be registered with HPE service portal and is available during the service coverage window. Availability may vary for certain products. Refer to hpe.com/services/expertchat for details or contact your local HPE Sales rep.
Expert forum response: Customers can post questions, issues, or discuss usage of products within the HPE community forums. HPE product specialists respond within two business days to any unsolved questions raised within the official HPE community forum for products covered by HPE Support services.
Where posts raise topics that should be addressed through standard support processes, HPE requests that a formal support incident is created and follows the standard HPE incident management processes.
The specialist technical resource response is limited to English language only and requires that the user be registered with HPE service portal and has registered service agreements.
General technical guidance
HPE endeavours to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer’s products covered by HPE Tech Care Service.
General technical guidance is available through the telephone, web, and chat communication channels and is subject to the service coverage window of the service agreement and will be treated as a severity 3 incident.
General technical guidance is available through the telephone, web, and chat communication channels and is subject to the service coverage window of the service agreement and will be treated as a severity 3 incident.
When related to the topics detailed/described in the following, HPE identifies knowledge documents, videos, and knowledge base articles to assist with topics raised.
HPE Proprietary Service Tool assistance
For HPE products that are supported by HPE Proprietary Service Tools, HPE provides support and advice for their setup, configuration, and usage. Further for those connected products, HPE extends general technical guidance to include analytics and the events and recommendations provided.
For configured HPE products, on request, HPE assists Customers to understand the issues, events, and information provided by HPE Proprietary Service Tools.
Where analytics provide recommendations, HPE can provide qualification of the analysis, the recommendation, and the general next best actions in line with general technical guidance.
{"baseProduct":{"productID":"1013467966","productName":"HPE 1Y PW Tech Care Basic wCDMR Service"},"navigationList":["Servicios y soporte","Servicios de Tecnología","Hardware Software Combo Support Service","HPE 1Y PW Tech Care Basic wCDMR Service"],"cartDetail":{},"productInfo":[{"productInfo":{"quantity":"1","productID":"H42SLPE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMRange for StoreEasy 1670 Expanded Service"}},{"productInfo":{"quantity":"1","productID":"H42CXPE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMRange for StoreEasy 1670/1870 WS IoT 2022 Service"}},{"productInfo":{"quantity":"1","productID":"H41YXPE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMRange for StoreEasy 1570 WS IoT 2022 Service"}},{"productInfo":{"quantity":"1","productID":"H41VXPE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMRange for StoreEasy 1470 WS IoT 2022 Service"}},{"productInfo":{"quantity":"1","productID":"HY7T0PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR Brocade16GPP+ModSyn Service"}},{"productInfo":{"quantity":"1","productID":"HZ0F0PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR SN2600B PP+12p Switch Service"}},{"productInfo":{"quantity":"1","productID":"HZ0S6PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR StorFab SN6500B Switch w/PP Service"}},{"productInfo":{"quantity":"1","productID":"HY8Z3PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR Brocade 32G/20 PP Switch Synergy Service"}},{"productInfo":{"quantity":"1","productID":"HY8F4PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR SN6500B PP+ FC Switch Service"}},{"productInfo":{"quantity":"1","productID":"H77D4PE","productName":"HPE 1 Year Post Warranty Tech Care Basic with CDMR DL580 Gen9 wOV Service"}},{"productInfo":{"quantity":"1","productID":"H34A9PE","productName":"HPE 1 Year Post Warranty Tech Care Basic with CDMR c7000 with OV Service"}},{"productInfo":{"quantity":"1","productID":"H32WFPE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR Edgeline e920d Blade Svr Service"}},{"productInfo":{"quantity":"1","productID":"H02W1PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR for SE1660 Expanded Service"}},{"productInfo":{"quantity":"1","productID":"H11Q5PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR for StoreEasy 1660/1860A Service"}},{"productInfo":{"quantity":"1","productID":"H10Y9PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR for StoreEasy 1460A Service"}},{"productInfo":{"quantity":"1","productID":"H10Y5PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR for StoreEasy 1560A Service"}},{"productInfo":{"quantity":"1","productID":"H32SJPE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR Edgeline e920 Blade Svr Service"}},{"productInfo":{"quantity":"1","productID":"HV5K1PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR for Performance File Controller Service"}},{"productInfo":{"quantity":"1","productID":"HU8Y2PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR for SN6650B 32Gb 128/96 PP Switch Service"}},{"productInfo":{"quantity":"1","productID":"H11U1PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR StoreEasy 1650/1850 Service"}},{"productInfo":{"quantity":"1","productID":"H25V2PE","productName":"HPE 1 Year Post Warranty Tech Care Basic with CDMR MSA 1050 Storage Service"}},{"productInfo":{"quantity":"1","productID":"H10N6PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR for SE 1660 Exp IoT 2019 Service"}},{"productInfo":{"quantity":"1","productID":"H10G7PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR for SE 1660/1860 IoT 2019 Service"}},{"productInfo":{"quantity":"1","productID":"H10A8PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR for SE 1560 IoT 2019 Service"}},{"productInfo":{"quantity":"1","productID":"H09U9PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR for SE 1460 IoT 2019 Service"}},{"productInfo":{"quantity":"1","productID":"H02S6PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR for StoreEasy 1560 Service"}},{"productInfo":{"quantity":"1","productID":"H02C8PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR for StoreEasy 1460 Service"}},{"productInfo":{"quantity":"1","productID":"H26T3PE","productName":"HPE 1 Year Post Warranty Tech Care Basic SimpliVity wCDMR G10 Tech Data Small Server Service"}},{"productInfo":{"quantity":"1","productID":"H27E0PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR SimpliVity G10 TechData 2PMedium Server Service"}},{"productInfo":{"quantity":"1","productID":"HZ1F5PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR for SN6000B 16Gb PP+FC Service"}},{"productInfo":{"quantity":"1","productID":"HU8L2PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR for SN6600B 32Gb 48/48PP Switch Service"}},{"productInfo":{"quantity":"1","productID":"HV7G6PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR DL560 G10 with OneView Service"}},{"productInfo":{"quantity":"1","productID":"HV7E8PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR DL580 G10 with OneView Service"}},{"productInfo":{"quantity":"1","productID":"HY7Q9PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR Brocade 16Gb PP+ Embedded Switch Service"}},{"productInfo":{"quantity":"1","productID":"HY7N9PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR 1606 Ext SAN PP+ Switch Service"}},{"productInfo":{"quantity":"1","productID":"HZ1A8PE","productName":"HPE 1 Year Post Warranty Tech Care Basic with CDMR1606 PowerPack Extension Switch Service"}},{"productInfo":{"quantity":"1","productID":"HZ0W6PE","productName":"HPE 1 Year Post Warranty Tech Care Basic with CDMR 8/24c SAN Switch Power Pack Service"}},{"productInfo":{"quantity":"1","productID":"H01S2PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR for StoreEasy 1660/1860 Service"}},{"productInfo":{"quantity":"1","productID":"H27A7PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR SimpliVity G10 Tech Data Large Server Service"}},{"productInfo":{"quantity":"1","productID":"H26X0PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR SimpliVity G10 Tech Data Medium Server Service"}},{"productInfo":{"quantity":"1","productID":"HZ0J0PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR SN2600B POD Upgrade 16G Kit Service"}},{"productInfo":{"quantity":"1","productID":"HY8A0PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR SN3600B 32Gb 24/24 PP+ Service"}},{"productInfo":{"quantity":"1","productID":"H28W7PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR MSA 1060 Storage Service"}},{"productInfo":{"quantity":"1","productID":"H28R7PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR MSA 2062 Storage Service"}},{"productInfo":{"quantity":"1","productID":"H28A7PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR MSA 2060 Storage Service"}},{"productInfo":{"quantity":"1","productID":"H25A7PE","productName":"HPE 1 Year Post Warranty Tech Care Basic with CDMR MSA 2052 Storage Service"}},{"productInfo":{"quantity":"1","productID":"H24V7PE","productName":"HPE 1 Year Post Warranty Tech Care Basic with CDMR MSA 2050 Storage Service"}},{"productInfo":{"quantity":"1","productID":"HY7W5PE","productName":"HPE 1 Year Post Warranty Tech Care Basic wCDMR SN4000B PP+ SANExt Switch Service"}}]}
Obtén asesoramiento, respuestas y soluciones cuando lo necesites. Para preguntas generales,envíanos un correo electrónico a la dirección hpestore.quote-request@hpe.com
¿Qué está buscando?
¿Necesita ayuda para encontrar el producto adecuado para su empresa?
Nuestros expertos de producto estarán encantados de hablar con usted para encontrar productos y servicios que creen oportunidades y resuelvan sus problemas empresariales.
*Todos los precios que se muestran son indicativos. El distribuidor fija el precio final de la transacción y puede incluir otros conceptos, como los impuestos a la venta, el IVA y el envío. El precio de la transacción que establece el distribuidor puede variar con respecto a otros distribuidores y al precio indicativo mostrado. El precio indicativo puede incluir ofertas promocionales por tiempo limitado. HPE se reserva el derecho de hacer ajustes de precios en cualquier momento por motivos que incluyen, a título enunciativo, cambios en las condiciones del mercado, descatalogación de productos, disponibilidad limitada de productos, promociones de fin de la vida útil y errores en los anuncios.
Selecciona el país para obtener un presupuesto
Puedes agregar un máximo de 4 elementos para comparar.
