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HPE Next Business Day Proactive Care Service 5 year
HPE Proactive Care ofrece un conjunto integrado de servicios reactivos y proactivos pensados para ayudarte a mejorar la estabilidad y el funcionamiento de la infraestructura convergente con el fin de lograr mejores resultados de negocio. En un entorno virtualizado y convergente complejo, muchos componentes deben trabajar en conjunto y de manera eficiente. HPE Proactive Care ha sido especialmente diseñado para dar soporte a los dispositivos presentes en estos entornos, proporcionando un soporte mejorado que abarca servidores, sistemas operativos, hipervisores, almacenamiento, redes de área de almacenamiento (SAN) y redes.
En el caso de que se produzca alguna incidencia en el servicio, HPE Proactive Care te proporciona una experiencia telefónica mejorada con acceso a especialistas en soluciones técnicas avanzadas, que gestionarán tu caso de principio a fin con el objetivo de reducir el impacto en tu negocio, al tiempo que te ayudarán a resolver los problemas críticos de modo más rápido. Hewlett Packard Enterprise emplea procedimientos mejorados de gestión de incidencias, concebidos para proporcionar una resolución rápida de incidentes complejos.
Además, los especialistas en soluciones técnicas encargados de la prestación de tu soporte HPE Proactive Care están dotados de herramientas y tecnologías de automatización diseñadas para ayudarte a reducir los tiempos de inactividad y aumentar la productividad
Primeros pasos
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Maximiza tu HPE Next Business Day Proactive Care Service 5 year
HPE Proactive Care puede ayudarte a mejorar el retorno de la inversión con funciones diseñadas para:
Ayuda a proporcionar una resolución más rápida a partir de recursos humanos avanzados, orientados a la solución y especialmente formados que gestionan la incidencia de principio a fin
Ayuda a proporcionar recomendaciones para la versión de firmware y la aplicación de revisiones de software en los productos compatibles para prevenir problemas
Ayuda a proporcionar identificación de riesgos y problemas a través de análisis proactivos regulares y basados en dispositivos que ayuden a garantizar que las configuraciones son coherentes con las mejores prácticas de Hewlett Packard Enterprise
Ayuda a proporcionar acceso remoto a un responsable técnico de cuentas de HPE, quien puede proporcionar asesoramiento y orientación en los problemas, riesgos y recomendaciones identificados por el soporte tecnológico remoto
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