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HPE CDMR 4-Hour 24x7 Proactive Care Advanced Service 4 year
HPE Proactive Care Advanced Service amplía el servicio HPE Proactive Care y está diseñado para maximizar los beneficios de las inversiones en TI, mantener la estabilidad de la infraestructura TI, lograr los objetivos de negocio y proyectos de TI, reducir los costes operativos y liberar al personal de TI para que se ocupe de otras tareas prioritarias. Tu gerente de soporte de cuenta HPE (ASM) asignado te facilitará asesoramiento técnico y operativo personalizado, incluyendo las mejores prácticas de HPE a partir de la amplia experiencia de soporte de HPE. HPE Proactive Care Advanced puede ayudarte a ahorrar tiempo con el seguimiento y el análisis de los dispositivos que están conectados a HPE en tiempo real, creando informes proactivos personalizados con recomendaciones para prevenir problemas en tu infraestructura TI. Tu ASM también puede coordinar la asistencia y el asesoramiento técnico para complementar tus habilidades de TI y ayudar con proyectos específicos, mejoras de rendimiento u otras necesidades técnicas.
En caso de producirse una incidencia, la reducción del impacto en el negocio requiere una respuesta rápida y global. Un TSS (Technical Solution Specialist) de Hewlett Packard Enterprise facilita una experiencia de llamada mejorada destinada a proporcionar una rápida resolución de incidencias. Para los incidentes de gravedad 1, se asigna un CEM (Critical Event Manager) para llevar el caso y facilitar actualizaciones regulares sobre el estado y el progreso de las actividades.
HPE Proactive Care Advanced utiliza tecnología de soporte remoto1 para supervisar los dispositivos y recopilar datos, lo que permite una prestación más rápida de los servicios y el soporte. La ejecución de la versión actual de tecnología de soporte remoto se requiere para recibir de forma completa todos los beneficios de este servicio de soporte.
Primeros pasos
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Maximiza tu HPE CDMR 4-Hour 24x7 Proactive Care Advanced Service 4 year
HPE Proactive Care Advanced puede ayudar a gestionar la infraestructura con características diseñadas para:
Proporcionar un aumento de la personalización y la responsabilidad a través de la asignación de un ASM, que trabajará con tu equipo de IT para compartir consejos técnicos específicos y procedimientos de las mejores prácticas de Hewlett Packard Enterprise relevantes a tus proyectos y necesidades de IT
Proporcionar una resolución de incidencias de manera más rápida a partir de recursos humanos avanzados, orientados a la solución y especialmente formados que gestionan el caso de principio a fin
Proporcionar un CEM para los incidentes de gravedad 1 para una resolución más rápida y ofrecer actualizaciones periódicas del progreso para mantenerte informado
Proporcionar recomendaciones para la versión de firmware y la aplicaciones de parches de software en productos compatibles para prevenir problemas
Proporcionar identificación de problemas y de riesgos mediante escaneados proactivos regulares basados en los dispositivos que ayudan a garantizar que las configuraciones son coherentes con las mejores prácticas de Hewlett Packard Enterprise
Proporcionar acceso a asesoramiento técnico y servicios de los especialistas de Hewlett Packard Enterprise para ampliar tu equipo con habilidades y capacidades específicas
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& 48/48 Service"}},{"productInfo":{"quantity":"1","productID":"U5FM6E","productName":"HPE 4 year Proactive Care Advanced 24x7 with CDMR c3000 w/IC Service"}},{"productInfo":{"quantity":"1","productID":"U5FP4E","productName":"HPE 4 year Proactive Care Advanced 24x7 with CDMR c7000 w/IC Service"}},{"productInfo":{"quantity":"1","productID":"HM6K5E","productName":"HPE 4 Year Proactive Care Advanced 24x7 with CDMR Virtual Connect 16Gb 24\u2011Port FC Service"}},{"productInfo":{"quantity":"1","productID":"U6MV0E","productName":"HPE 4 year Proactive Care Advanced 24x7 with CDMR SN6000B 16Gb 48/24 & 48/48 Service"}}]}
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