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Features

Service Details

Features
Features

Maximize your HPE 5Y Tech Care Critical Service

Phone access to experts -

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Read More {"title":"Phone access to experts","keyList":["Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.","Enhanced phone response: Remote response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays.","15-minute call back for severity 1 incidents, 1 hour for severity 2 and 3; where available direct phone access to product specialists without the need for a call back (all severities).","6-hour hardware call-to-repair: On-site response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays. For severity 1 and 2 incidents, HPE returns the covered hardware to operating condition within six hours.2 For further details see Hardware call-to-repair.","Outage management: Remote response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays. Available for severity 1 business impacting situations, HPE provides priority access to incident recovery specialists to expedite return to service."]}
Expert online chat and Expert forum response +
General technical guidance +
HPE Proprietary Service Tool assistance +
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Get advice, answers, and solutions when you need them. For general questions, email us at hpestore.quote-request@hpe.com

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*All pricing displayed is indicative; the reseller sets the final transactional price and may include other fees such as sales tax/VAT and shipping. The transactional price set by the reseller may vary from other resellers and the indicative price displayed. Indicative pricing may include limited-time promotional offers. HPE reserves the right to make pricing adjustments at any time for reasons including, but not limited to, changing market conditions, product discontinuation, restricted product availability, promotion end of life, and errors in advertisements.

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