*RRP - Reseller Recommend Price. Prices may vary based on local reseller.Prices provided in quotes by local resellers may vary.Show MoreShow Less
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HPE 4Y Tech Care Telco 24x7 Remote 9x5 Onsite Service
The purpose of this addendum to the HPE Tech Care Service data sheet is to describe the HPE Tech Care Telco Service when purchased on eligible HPE products. Contact a local HPE sales office or HPE sales representative for detailed information on service availability and product eligibility
This document identifies the specific deliverables, definitions, and limitations of this service level. All other service definitions remain as described within the HPE Tech Care Service data sheet and the Customer acknowledges and agrees that any service deliverables outside those defined by the HPE Tech Care Service data sheet and this addendum is outside the scope of this service.
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Pricing displayed for the products does not include applicable taxes and shipping.
Remote response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays
2-hour call back from a product specialist
Next business day on-site coverage
On-site attendance the next standard business day, during local HPE standard business hours, excluding weekends and HPE holidays, unless otherwise agreed by Hewlett Packard Enterprise
Next business day on-site hardware repair response for covered product
