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On-site Analysis is an optional service delivery method that enables certain proactive reporting features of HPE Proactive Care and HPE Proactive Care Advanced support, for those Customers who cannot fully implement HPE’s remote support technologies due to security policy restrictions. It is not available as a standalone offer.
When purchasing this option, Hewlett Packard Enterprise will provide on-site analysis at the frequency specified below as an alternative method for delivering firmware version analysis with prioritized HPE recommendations and best practice advice intended to help customers maintain IT performance and prevent problems. The on-site analysis and its core features, as described in this addendum, specifically replace HPE’s standard Firmware and Software Version Report and the HPE Proactive Scan Report that are normally provided using HPE’s remote support technologies as part of Proactive Care Support or Proactive Care Advanced Support. As part of the on-site analysis, a Hewlett Packard Enterprise technical consultant will create specific reports and recommendations for up to 10 devices supported under a single HPE Proactive Care or HPE Proactive Care Advanced support agreement at a single Customer site, using on-site HPE tools and data analysis. The reports will be presented to the Customer by the Hewlett Packard Enterprise technical consultant and will not be published on the HPE Support Center unless HPE is requested to do so by the Customer. All Customer data gathered during delivery will remain at the Customer site. Additional On-site Analysis days are available to purchase for any additional HPE devices beyond the 10 covered in the initial option.
This addendum specifically describes the substitute features provided when this option is purchased along with HPE Proactive Care or HPE Proactive Care Advanced support. Please refer to the appropriate HPE Proactive Care or HPE Proactive Care Advanced data sheet for details regarding these underlying support services.
SKU # U6SM1E
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Twice a year, Hewlett Packard Enterprise will meet with the Customer to plan and review the delivery of the Proactive Care On-site Analysis service activities and any software required on the site to perform the analysis.
Twice a year, Hewlett Packard Enterprise will come on-site to analyze and prepare an assessment with HPE’s recommendations for the HPE Proactive Care and/or Proactive Care Advanced supported devices.
Once a year, in conjunction with the presentation of one set of firmware recommendations, Hewlett Packard Enterprise will come to the Customer site and share the latest HPE best practice information pertinent to the Proactive Care/Proactive Care Advanced supported devices.
This service covers up to 10 HPE Proactive Care or HPE Proactive Care Advanced supported devices at a single Customer site. Customers who require coverage for more than 10 devices can purchase an On-site Analysis Additional Day to extend the service across 10 additional devices.
* Prices may vary based on local reseller.