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Software Support Service
HPE Aruba Networking Foundational Care 3Y 9x5 SW Support Only SVC

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HPE Aruba Networking Foundational Care 3Y 9x5 SW Support Only SVC

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.

For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.

Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.

In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

You can choose from a set of reactive support levels to meet your business and operational needs.

HPE Foundation Care service-level options: The HPE Foundation Care options noted in the following are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products.

Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products.

All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility.

Regardless of your coverage window, incidents with covered hardware or software can be reported to HPE via telephone or web portal, as locally available, or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day, 7 days a week.

For products covered by Foundation Care, HPE offers three distinct service levels:
• HPE Foundation Care NBD Service
• HPE Foundation Care 24x7 Service
• HPE Foundation Care CTR Service

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HPE Aruba Networking Foundational Care 3Y 9x5 SW Support Only SVC

Maximize your HPE Aruba Networking Foundational Care 3Y 9x5 SW Support Only SVC

For products covered by Foundation Care, HPE offers three distinct service levels:

HPE Aruba Networking Foundational Care 3Y Software 9x5 IMC IVM 25Node Addition E‑LTU SVC

HPE Aruba Networking Foundational Care 3Y Software 9x5 IMC WSM Comp SVC Package E‑LTU SVC

HPE Aruba Networking Foundational Care 3Y Software 9x5 PMM to IMC WSM Upgrade E‑LTU SVC

HPE Aruba Networking Foundational Care 3Y Software 9x5 Networking Group 145 License SVC

HPE Aruba Networking Foundational Care 3Y Software 9x5 PCM+ to IMC Standard Upgrade E‑LTU SVC

HPE Aruba Networking Foundational Care 3Y Software 9x5 IMC Standard SW Platform E‑LTU SVC

HPE Aruba Networking Foundational Care 3Y Software 9x5 IMC APM SW Module Addition E‑LTU SVC

HPE Aruba Networking Foundational Care 3Y Software 9x5 Networking Software Group SVC

HPE Aruba Networking Foundational Care 3Y Software 9x5 IMC MPLS VPN Software Module SVC

HPE Aruba Networking Foundational Care 3Y Software 9x5 Networking Group 195 License SVC

How can we help

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HPE Aruba Networking Foundational Care 3Y 9x5 SW Support Only SVC

Maximize your HPE Aruba Networking Foundational Care 3Y 9x5 SW Support Only SVC

For products covered by Foundation Care, HPE offers three distinct service levels:

HPE Aruba Networking Foundational Care 3Y Software 9x5 IMC IVM 25Node Addition E‑LTU SVC

HPE Aruba Networking Foundational Care 3Y Software 9x5 IMC WSM Comp SVC Package E‑LTU SVC

HPE Aruba Networking Foundational Care 3Y Software 9x5 PMM to IMC WSM Upgrade E‑LTU SVC

HPE Aruba Networking Foundational Care 3Y Software 9x5 Networking Group 145 License SVC

HPE Aruba Networking Foundational Care 3Y Software 9x5 PCM+ to IMC Standard Upgrade E‑LTU SVC

HPE Aruba Networking Foundational Care 3Y Software 9x5 IMC Standard SW Platform E‑LTU SVC

HPE Aruba Networking Foundational Care 3Y Software 9x5 IMC APM SW Module Addition E‑LTU SVC

HPE Aruba Networking Foundational Care 3Y Software 9x5 Networking Software Group SVC

HPE Aruba Networking Foundational Care 3Y Software 9x5 IMC MPLS VPN Software Module SVC

HPE Aruba Networking Foundational Care 3Y Software 9x5 Networking Group 195 License SVC

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