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NEW HPE 5 Year Tech Care Essential DL320 Gen12 SP HW Service

HPE 5 Year Tech Care Essential DL320 Gen12 SP HW Service

H44TRE

 
NEW HPE 5 Year Tech Care Essential DL340 Gen12 SP HW Service

HPE 5 Year Tech Care Essential DL340 Gen12 SP HW Service

H44XBE

 

HPE 5 Year Tech Care Essential SN3600B 32Gb FC Switch Service

HU8B7E

 

HPE 5 Year Tech Care Essential SN6700B 64Gb 56/24 24p Switch Service

HX2F1E

 

HPE 5 Year Tech Care Essential SN6700B 56/24 64Gb Prt Intk Switch Service

HX2K1E

 

HPE 5 Year Tech Care Essential SN6630C 32Gb 96‑port FC Switch Service

HZ1T0E

 

HPE 5 Year Tech Care Essential SN6610C 32Gb 24p 32Gb SW SFP+ FC Swch Service

H97C3E

 

HPE 5 Year Tech Care Essential SN6610C 32Gb 24p 32Gb SW SFP+ FC v2 Swch Service

H97G3E

 

HPE 5 Year Tech Care Essential SN6730C Switch Service

H97Q3E

 

HPE 5 Year Tech Care Essential SN6750B 64Gb 48/128 48p SFP56 Swch Service

H51P9E

 
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Key Features

Phone access to experts

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

For severity 1 incidents, HPE aims to either connect the Customer to a product specialist or call the Customer back within 15 minutes. For all other incidents, HPE may connect the Customer to a product specialist or call the Customer back within one hour.

Enhanced Phone Response: Remote response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays.

24x7 on-site coverage: 4-hour on-site response for covered hardware; service is available 24 hours per day, 7 days per week including HPE holidays.

Expert online chat and Expert forum response

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

Expert online chat is limited to English language only, requires that the user be registered with HPE service portal and is available during the service coverage window. Availability may vary for certain products. Refer to hpe.com/services/expertchat for details or contact your local HPE Sales rep.

Expert forum response: Customers can post questions, issues, or discuss usage of products within the HPE community forums. HPE product specialists respond within two business days to any unsolved questions raised within the official HPE community forum for products covered by HPE Support services.

Where posts raise topics that should be addressed through standard support processes, HPE requests that a formal support incident is created and follows the standard HPE incident management processes.

The specialist technical resource response is limited to English language only and requires that the user be registered with HPE service portal and has registered service agreements.

General technical guidance

HPE endeavours to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer’s products covered by HPE Tech Care Service.

General technical guidance is available through the telephone, web, and chat communication channels and is subject to the service coverage window of the service agreement and will be treated as a noncritical incident.

When related to the topics detailed/described in the following, HPE identifies knowledge documents, videos, and knowledge base articles to assist with topics raised.

HPE Proprietary Service Tool assistance

For HPE products that are supported by HPE Proprietary Service Tools, HPE provides support and advice for their setup, configuration, and usage. Further for those connected products, HPE extends general technical guidance to include analytics and the events and recommendations provided.

For configured HPE products, on request, HPE assists Customers to understand the issues, events, and information provided by HPE Proprietary Service Tools.

For more information on HPE InfoSight, devices coverage, and capabilities, visit infosight.hpe.com

How can we help

Get advice, answers, and solutions when you need them. For general questions, email us at hpestore.quote-request@hpe.com

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*All pricing displayed is indicative; the reseller sets the final transactional price and may include other fees such as sales tax/VAT and shipping. The transactional price set by the reseller may vary from other resellers and the indicative price displayed. Indicative pricing may include limited-time promotional offers. HPE reserves the right to make pricing adjustments at any time for reasons including, but not limited to, changing market conditions, product discontinuation, restricted product availability, promotion end of life, and errors in advertisements.

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