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Maximize your HPE 4Y Tech Care Critical Service HW Only

Phone access to experts -

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Show More {"title":"Phone access to experts","keyList":["Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.","Enhanced phone response: Remote response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays.","15-minute call back for severity 1 incidents, 1 hour for severity 2 and 3; where available direct phone access to product specialists without the need for a call back (all severities).","6-hour hardware call-to-repair: On-site response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays. For severity 1 and 2 incidents, HPE returns the covered hardware to operating condition within six hours.2 For further details see Hardware call-to-repair.","Outage management: Remote response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays. Available for severity 1 business impacting situations, HPE provides priority access to incident recovery specialists to expedite return to service."]}
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