More Information

Key Features

Remote problem diagnosis and support

Onsite hardware support

Replacement parts and materials included

Firmware updates for selected products

Choice of coverage windows

Periodic maintenance (included for certain, eligible products only)

Escalation management

Access to electronic support information and services

HPE electronic remote support solution (for eligible products only)

Defective media retention (optional for eligible products only)

Comprehensive defective material retention (optional for eligible products only)

Call-to-repair time commitment in lieu of onsite response time for hardware support (optional for eligible products only)

Enhanced parts inventory management (included with select, optional call-to-repair time commitments)

* Prices may vary based on local reseller.

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