Hizmetler ve Destek

HPE SAN Deployment service provides installation and configuration of your storage area network (SAN). Hewlett Packard Enterprise offers three service levels based on the size and complexity of your SAN environment.

HPE SAN Deployment Service covers a comprehensive complement of technologies, including Fibre Channel (FC), Fibre Channel over Ethernet (FCoE), Fibre Channel over IP (FCIP), FICON (Fibre Channel for HPE XP Storage Array-based mainframe storage), and iSCSI or serial-attached SCSI (SAS), for switches and associated devices. This service implements a new single-fabric or dual-fabric SAN or extends an existing SAN but does not include configuration of arrays or storage devices that are covered by their own corresponding deployment services.

HPE Installation and Startup Service for HPE BladeSystem Infrastructure is a fixed-price, fixed-scope installation and startup service that provides for the installation of HPE BladeSystem configurations, limited to one HPE BladeSystem enclosure, and certain eligible HPE ProLiant and Integrity server blades, HPE ProLiant workstation blades, HPE storage blades, HPE Virtual Connect modules (Ethernet and Fibre Channel), and Ethernet and InfiniBand network interconnects, as well as installation and configuration of either HPE Insight Control software or HPE OneView virtual appliance for the BladeSystem c7000 enclosure, or HPE Insight Control for the BladeSystem c3000 enclosure. HPE OneView or HPE Insight Control installation and configuration will be limited to the specific supported products and subject to the limitations detailed in this data sheet.

Note: Insight Control does not support Gen10 servers.

This fixed-price/fixed-scope service is designed to target new HPE BladeSystem hardware and software deployments. For more advanced installation, configuration, and integration requirements, custom deployments are available through a mutually agreed-upon Statement of Work (SOW) based upon your specific requirements.

The HPE Installation Service provides for the basic installation of Hewlett Packard Enterprise branded equipment, software products, as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The HPE Installation Service is part of a suite of HPE deployment services that are designed to give you the peace of mind that comes from knowing your HPE and HPE-supported products have been installed by a Hewlett Packard Enterprise specialist in accordance with the manufacturer’s product documentation.

The HPE Installation Service provides for the basic installation of Hewlett Packard Enterprise branded equipment, software products, as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The HPE Installation Service is part of a suite of HPE deployment services that are designed to give you the peace of mind that comes from knowing your HPE and HPE-supported products have been installed by a Hewlett Packard Enterprise specialist in accordance with the manufacturer’s product documentation.

HPE Support Plus Service is composed of comprehensive hardware and software services that enable you to increase the availability of your IT infrastructure. HPE engineers work with your IT team to help you to resolve hardware and software problems with HPE and selected third-party products.

As HPE releases updates to software and reference manuals, these updates are made available to your system manager or designee. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer. This service also includes a license to use and copy the software updates for each system covered by the original HPE or original manufacturer software license.

In addition, this service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

HPE Installation and Startup Service for HPE BladeSystem Infrastructure (OS only) and supported operating systems provide for the installation of an HPE BladeSystem c-Class enclosure, HPE ProLiant c-Class and Integrity server blades, storage blades, SAN switch blades, HPE Virtual Connect modules (Ethernet and Fibre Channel), Ethernet network interconnects, and InfiniBand, as well as the installation of one supported operating system type (Windows® or Linux®).

This fixed-price/fixed-deliverable service is designed for needs of the BladeSystem c-class infrastructure. For more advanced installation and configuration requirements, customized installation is available.

HPE Installation Service provides for the basic installation of Hewlett Packard Enterprise branded equipment, software products, as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The Installation Service is part of a suite of HPE deployment services that are designed to give you the peace of mind that comes from knowing your HPE and HPE-supported products have been installed by a Hewlett Packard Enterprise specialist in accordance with the manufacturer’s product documentation.

HPE Yerinde Donanım Desteği Hizmeti, ürününüzün çalışma süresini artırmanıza yardımcı olacak uzaktan yardım ve söz konusu donanımınız için yerinde destek sağlar.

Belirli hizmet gereksinimlerinizi ele almak için çeşitli yerinde yanıtlama veya çağrı üzerine onarım süresi ve kapsam penceresi kombinasyonlarını içeren birçok hizmet seviyesi seçeneği arasında seçim yapma esnekliğine sahipsiniz.

Çağrı üzerine onarım süresine sahip hizmet düzeyi seçenekleri BT yöneticilerine, donanımı belirlenmiş bir zaman dilimi içinde çalışır duruma getirmek için hemen sistemde sorun gidermeye başlayacak destek uzmanları sunar.

Complementing HPE 4400 Enterprise Virtual Array or HPE P6300 Enterprise Virtual Array, the HPE EVA4400 and P6300 Disk Array Installation and Startup Service provides the necessary activities required to deploy the customer’s disk array into operation.

This service covers HPE EVA4400 arrays, HPE EVA4400 starter kits, and HPE P6300 EVA arrays, including both starter and combo kit models.

The service provides the necessary activities required to deploy the HPE EVA disk arrays into operation. With the assistance of the designated IT storage administrator, an HPE service specialist plans, designs, and deploys a customized array configuration.