HPE 5 Year Tech Care Essential Proliant DL380 Gen10+ Service
HPE Pointnext Tech Care (HPE Tech Care) 是慧與硬體和軟體產品 (慧與產品) 所適用的營運支援服務。HPE Tech Care 幫助 IT 團隊主動搜尋更好的處理方法,避免將全部精力集中在被動解決問題上,從而專心致力於推動業務發展。HPE Tech Care 超越傳統支援模式,能讓客戶直接與產品專員聯絡交流,並提供一般技術指導,協助客戶降低風險,不斷尋找能提高做事效率的方法。HPE Tech Care 客戶可以透過多種管道獲得協助,其中包括電話、由慧與管理並有明確回應時間的論壇、自動記錄事件功能,以及即時交談工具。 這項服務讓客戶可以聯絡到專業技術人員,而且他們全數具備與特定工作負載相關的軟硬體專業知識,避免讓客戶浪費時間回答有時毫無意義的分類或資格審查問題。HPE Tech Care 超越傳統支援服務,能夠針對符合支援條件的產品提供一般技術指導,包括營運、管理以及安全等各方面。HPE 支援中心提供更好、更貼近個人需求的數位服務,能協助客戶認識安裝在客戶環境中的各種產品,以及瞭解這些產品之間的相互作用,從而妥善管理其資產。客戶也能運用全新的自助服務工具執行特定活動,不需要申請支援;除此之外,慧與還提供一個集結了豐富知識資源的入口網站。HPE Tech Care 讓客戶可以聯絡到慧與專業人員,由這些人員協助客戶推動從邊緣到雲端的卓越營運並發揮最大的效能。
SKU 號碼 HY5B9E
主要功能
專家電話服務
客戶可透過電話聯絡慧與支援人員以記錄支援事件,24 小時全年無休。回應時間因適用產品的服務層級而異。
15 分鐘升級版回應,24 小時全年無休 (關鍵與必要服務層級);對於 1 級嚴重程度的關鍵事件,慧與的目標是在 15 分鐘內替客戶聯絡上產品專員或回電給客戶。
對於所有其他事件,慧與會在一小時內替客戶聯絡上產品專員或回電給客戶。
2 小時標準回應時間 (基本服務層級);如客戶報修的產品屬於基本服務協議,慧與會於服務時段內安排產品專員在 2 小時內電話回應。
專家線上交談和專家論壇回應
專家線上交談:客戶可以主動要求和專業技術人員進行線上交談,以便提出問題、獲得協助或一般技術指導。提供專家線上交談服務的原因,是為了讓客戶在對慧與產品有技術方面的疑問時能盡快得到解答。
如客戶提出的問題較複雜,必須詳細回應,專員可能會根據需求以支援事件進行提報。專家線上交談只提供英文服務,並只限服務時段。
專家論壇回應:客戶可以在慧與社群論壇貼文發問、通報問題或討論產品的使用。在慧與官方社群論壇內,如果有人針對慧與支援服務適用產品提出的問題未得到解決,慧與產品專員會在兩個營業日內回應。
如貼文內容涉及的主題應立即經由標準支援流程處理,慧與會要求建立正式的支援事件,並按照標準慧與事件管理流程處理。
專家技術資源回應僅限於英語,並要求使用者在 HPE 支援中心註冊並具有連結的服務協定。
有關詳細資訊,請參閱 hpe.com/services/expertchat 或聯繫您當地的慧與銷售代表。
一般技術指導
客戶購買 HPE Tech Care 適用產品後,如就產品操作與管理方面,提出屬於以下所列主題領域的相關疑問和查詢,慧與必盡力提供一般技術指導。
一般技術指導可透過電話、網頁、線上交談等溝通管道提供,服務時間以服務協議中註明的服務時段為準,而且視同非關鍵事件進行處理。
一般技術指導可透過電話、網頁、線上交談等溝通管道提供,服務時間以服務協議中註明的服務時段為準,而且視同 3 級嚴重程度的事件進行處理。
如與以下詳列/說明的主題相關,慧與會找出知識文件、影片以及知識庫文章,協助處理客戶提出的問題。
HPE InfoSight 協助
對於 HPE InfoSight 支援的慧與產品 (請參閱下方連結中的清單),慧與提供關於 HPE InfoSight 安裝、設定以及使用方面的支援。
慧與提供的一般技術指導也適用於與 HPE InfoSight 連線的產品,包括 HPE InfoSight 分析,以及 HPE InfoSight 所提供的警示和建議。
對於已經設定完畢的慧與產品,慧與可按照客戶要求,協助客戶瞭解問題、警示,以及 HPE InfoSight 提供的資訊。
分析提供的建議如包含在 HPE InfoSight 工作負載洞察中,慧與可以依據一般技術指導提供分析品質鑑定、建議,以及一般次優處理方式。
如需關於 HPE InfoSight、適用裝置以及各項功能的詳細資訊,請造訪 infosight.hpe.com

Big Switch Networks Big Cloud Fabric 系列
The Big Switch Networks Big Cloud Fabric Series is an application that uses hyperscale concepts of scalability, openness and agility to deliver intent-based networking based on SDN controls. By using HPE Altoline open networking switches and 3rd party software, customers may realize up to 50% TCO over legacy networks.
Big Switch Networks Big Cloud Fabric Series delivers zero-touch operations, network automation and deep visibility for data center fabrics and cloud-native applications. Supports physical and virtual workloads and choice of orchestration tools. It provides Layer 2 (L2) switching, L3 routing, and L4-7 service insertion and chaining. The scalable fabric is fully resilient with no single point of failure and supports headless mode operations.

Big Switch Networks Big Cloud Fabric 系列
The Big Switch Networks Big Cloud Fabric Series is an application that uses hyperscale concepts of scalability, openness and agility to deliver intent-based networking based on SDN controls. By using HPE Altoline open networking switches and 3rd party software, customers may realize up to 50% TCO over legacy networks.
Big Switch Networks Big Cloud Fabric Series delivers zero-touch operations, network automation and deep visibility for data center fabrics and cloud-native applications. Supports physical and virtual workloads and choice of orchestration tools. It provides Layer 2 (L2) switching, L3 routing, and L4-7 service insertion and chaining. The scalable fabric is fully resilient with no single point of failure and supports headless mode operations.

Big Switch Networks Big Cloud Fabric 系列
The Big Switch Networks Big Cloud Fabric Series is an application that uses hyperscale concepts of scalability, openness and agility to deliver intent-based networking based on SDN controls. By using HPE Altoline open networking switches and 3rd party software, customers may realize up to 50% TCO over legacy networks.
Big Switch Networks Big Cloud Fabric Series delivers zero-touch operations, network automation and deep visibility for data center fabrics and cloud-native applications. Supports physical and virtual workloads and choice of orchestration tools. It provides Layer 2 (L2) switching, L3 routing, and L4-7 service insertion and chaining. The scalable fabric is fully resilient with no single point of failure and supports headless mode operations.

Big Switch Networks Big Cloud Fabric 系列
The Big Switch Networks Big Cloud Fabric Series is an application that uses hyperscale concepts of scalability, openness and agility to deliver intent-based networking based on SDN controls. By using HPE Altoline open networking switches and 3rd party software, customers may realize up to 50% TCO over legacy networks.
Big Switch Networks Big Cloud Fabric Series delivers zero-touch operations, network automation and deep visibility for data center fabrics and cloud-native applications. Supports physical and virtual workloads and choice of orchestration tools. It provides Layer 2 (L2) switching, L3 routing, and L4-7 service insertion and chaining. The scalable fabric is fully resilient with no single point of failure and supports headless mode operations.

Big Switch Networks Big Cloud Fabric 系列
The Big Switch Networks Big Cloud Fabric Series is an application that uses hyperscale concepts of scalability, openness and agility to deliver intent-based networking based on SDN controls. By using HPE Altoline open networking switches and 3rd party software, customers may realize up to 50% TCO over legacy networks.
Big Switch Networks Big Cloud Fabric Series delivers zero-touch operations, network automation and deep visibility for data center fabrics and cloud-native applications. Supports physical and virtual workloads and choice of orchestration tools. It provides Layer 2 (L2) switching, L3 routing, and L4-7 service insertion and chaining. The scalable fabric is fully resilient with no single point of failure and supports headless mode operations.

Big Switch Networks Big Cloud Fabric 系列
The Big Switch Networks Big Cloud Fabric Series is an application that uses hyperscale concepts of scalability, openness and agility to deliver intent-based networking based on SDN controls. By using HPE Altoline open networking switches and 3rd party software, customers may realize up to 50% TCO over legacy networks.
Big Switch Networks Big Cloud Fabric Series delivers zero-touch operations, network automation and deep visibility for data center fabrics and cloud-native applications. Supports physical and virtual workloads and choice of orchestration tools. It provides Layer 2 (L2) switching, L3 routing, and L4-7 service insertion and chaining. The scalable fabric is fully resilient with no single point of failure and supports headless mode operations.

Big Switch Networks Big Cloud Fabric 系列
The Big Switch Networks Big Cloud Fabric Series is an application that uses hyperscale concepts of scalability, openness and agility to deliver intent-based networking based on SDN controls. By using HPE Altoline open networking switches and 3rd party software, customers may realize up to 50% TCO over legacy networks.
Big Switch Networks Big Cloud Fabric Series delivers zero-touch operations, network automation and deep visibility for data center fabrics and cloud-native applications. Supports physical and virtual workloads and choice of orchestration tools. It provides Layer 2 (L2) switching, L3 routing, and L4-7 service insertion and chaining. The scalable fabric is fully resilient with no single point of failure and supports headless mode operations.

Big Switch Networks Big Cloud Fabric 系列
The Big Switch Networks Big Cloud Fabric Series is an application that uses hyperscale concepts of scalability, openness and agility to deliver intent-based networking based on SDN controls. By using HPE Altoline open networking switches and 3rd party software, customers may realize up to 50% TCO over legacy networks.
Big Switch Networks Big Cloud Fabric Series delivers zero-touch operations, network automation and deep visibility for data center fabrics and cloud-native applications. Supports physical and virtual workloads and choice of orchestration tools. It provides Layer 2 (L2) switching, L3 routing, and L4-7 service insertion and chaining. The scalable fabric is fully resilient with no single point of failure and supports headless mode operations.

Big Switch Networks Big Cloud Fabric 系列
The Big Switch Networks Big Cloud Fabric Series is an application that uses hyperscale concepts of scalability, openness and agility to deliver intent-based networking based on SDN controls. By using HPE Altoline open networking switches and 3rd party software, customers may realize up to 50% TCO over legacy networks.
Big Switch Networks Big Cloud Fabric Series delivers zero-touch operations, network automation and deep visibility for data center fabrics and cloud-native applications. Supports physical and virtual workloads and choice of orchestration tools. It provides Layer 2 (L2) switching, L3 routing, and L4-7 service insertion and chaining. The scalable fabric is fully resilient with no single point of failure and supports headless mode operations.

Big Switch Networks Big Cloud Fabric 系列
The Big Switch Networks Big Cloud Fabric Series is an application that uses hyperscale concepts of scalability, openness and agility to deliver intent-based networking based on SDN controls. By using HPE Altoline open networking switches and 3rd party software, customers may realize up to 50% TCO over legacy networks.
Big Switch Networks Big Cloud Fabric Series delivers zero-touch operations, network automation and deep visibility for data center fabrics and cloud-native applications. Supports physical and virtual workloads and choice of orchestration tools. It provides Layer 2 (L2) switching, L3 routing, and L4-7 service insertion and chaining. The scalable fabric is fully resilient with no single point of failure and supports headless mode operations.

Big Switch Networks Big Cloud Fabric 系列
The Big Switch Networks Big Cloud Fabric Series is an application that uses hyperscale concepts of scalability, openness and agility to deliver intent-based networking based on SDN controls. By using HPE Altoline open networking switches and 3rd party software, customers may realize up to 50% TCO over legacy networks.
Big Switch Networks Big Cloud Fabric Series delivers zero-touch operations, network automation and deep visibility for data center fabrics and cloud-native applications. Supports physical and virtual workloads and choice of orchestration tools. It provides Layer 2 (L2) switching, L3 routing, and L4-7 service insertion and chaining. The scalable fabric is fully resilient with no single point of failure and supports headless mode operations.
*預估價格,已含增值稅。

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